Just found out after going down the Verizon 'chat' rabbit hole that I no longer have the Science Channel. It was dropped and NOBODY told me it was happening. Watched it last night, and today, 'poof' it was gone. What the heck? Verizon needs to restore it to the packages it was removed from.
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They actually sent a tech out to troubleshoot the issue instead of just owning up to the fact they dropped the channel. The tech told me they moved it to the ultimate package. This is the game they are playing. Have the contract expire..drop the channel...bring it back in a higher package.. I told Verizon I am paying for a package with this channel and I expect it back in my packge.
Contact Fios before you renew…
I find it ridiculous that verizon can just drop the science channel for no reason and expect their customers to continue paying the same amount every month. The FCC should investigate verizon.
I am even selling my Verion stock over this. Beyond loosing yet a other channel on my package, not notifying customers in advance just isn't acceptable. Comcast....here I come!!
I can’t believe you dropped my favorite channel. Nothing on now.
Totally ridiculous. No notice just dropped it and now want more money. Time to look at other options.
This is causing a strong negative response among subscribers. Either they think it is worth it or they do not care. Both are not good for my view of this company.
I called today. The automatic services reset my system twice and held me on the phone for 30 minutes before I was able to talk to talk to an agent. He told me that Discovery Science is no longer provided by Fios.
Thanks you for wasting my time Verizon.
It's time to get rid of Cable.
Hate to say it, but this is probably the first of these types of moves that Verizon is going to make. Had several discussions with "retention" yesterday about this and their fallback comment was "we need to recover costs for these channels". So I'm willing to bet that sooner rather than later Verizon will move most of the Discovery channels (ID channel, Animal Planet, etc.) to their most expensive tier.
What has pushed me to look for another provider at this point is that Verizon falls back on the clause in the service contract to justify removing channels from a package that I agreed to pay for when I signed up for the service. This is their contract clause that says basically they can change what's offered whenever they want to. Every alternative they put in front of me ends up costing me more money a month regardless of options. So my choice is I either lose more channels from what I get now and pay an extra $5 a month, or if I want to be "made whole" I can pay $25 more a month to get what I was originally paying to get.
Neither one is acceptable to me as a customer. They could have easily "grandfathered" current customers and moved new subscribers to their new plan structure. But, clearly, Verizon just wants more money and this is how they are going to get it. That's what Verizon thinks about us as customers.
Really awful of them.
I was disappointed also with the drop of the Science channel. I would guess their game is 2 fold. First to see if we are willing to pay more. This also puts the Science channel in a squeeze with less subscribers. They might have been wanting more money and verizon said ok and moved them to a higher tier. They get paid based on the number of subscribers.
This is unacceptable dropping the Science Channel ! The American Heros was dropped as well. Wonder what else was dropped from the Extreme HD lineup.
How is his marked SOLVED? It's NOT SOLVED ! The Science Channel is gone from Extreme HD as well as the American Heros Channel. There are a lot of unhappy customers. Verizon put those channels back !
How can we follow the science without the science channel?! Not happy here either. Waiting for Verizon to call us back.
I saw the message on the DVR message center dated 3/3/2022 Effective 4/25/22
five channels will no longer be included in the Extreme HD Package:
American Heroes Channel, Cooking Channel, Destination America, Discovery Family and Science Channel
The channel lineup on the web site has not been updated and still says these channels are included. Upgrading to the Ultimate package will cost $180.00 more a year for me.
If the web site lineup for the Extreme HD package is incorrect I cannot trust the web site lineup for the Ultimate package unless I call to speak to a human.
I used to watch three of these channels on a regular basis.
I cannot continue to financial justify the additional expense for TV at this new rate of $240/month, $2,880/year without any movie channels.
I recall one comment when I looked into options at a prior two year agreement renewal.
Cable service providers have a set amount of possible customers.
It is not like they can add a million new customers unless a million new homes are built in the area they provide service.
They also have to pay the channel providers for their content per subscribing household.
Some are high, like ESPN was something like $7-8 per house, yet most are low like $0.50-$2.00.
Contract renewal negotiations between content provider like Discovery and Verizon affect your final bill.
I have not seen anything specific if Discovery increased their rate to Verizon.
After ten years of being a Fios customer and twenty five years of being a Verizon Wireless customer, I have been apprehensive of any agreement with them because they have the option to change the deal at anytime and I do not have that same option.
Last Fios renewal I did not agree to a two year contract.
This will allow me to drop their service without a termination fee.
It would be convenient if I could calculate what Fios would charge me for package change with no TV package, no DVR rental and no related taxes.
I tried the over the air Channel Master DVR CM7500 four years ago but was not impressed too much with the interface.
With the LG smart TV apps like Nexflix, Hulu, Disney, Pluto, etc. we have other options that can fit what we want to budget.
All providers have the ability to drop channels without changing pricing.
You can go online and start an order to change your account (ie drop TV service).
It gives you the pricing.
You just cancel the order before submitting it.
Completely unacceptable, not only the science channel, but the cooking channel is gone from my package. I have already contacted comcast to set up service with them. Verizon, in their greed, is going to loose more profit due people dropping services and or lost customers.
They also bumped American Heroes Channel to a $10 per month upgrade. Should have seen this **bleep** coming. When my bundle expired earlier this year, they told me it will now be cheaper to do without a contract or any of the new bundles. Now they're picking off the channels.
Verizon's strategy is - as always - to target new subscribers by luring them from competitors with their nearly-free first-year price schedules and promos. Once that expires, you pay them back in spades. Customer loyalty means nothing to them. FIFTEEN years of Fios and VZW and I get no consideration at all.
Worse still is the fact that they don't even bother to read these posts, let alone respond.
Thinking of dropping Verizon altogether, they didn't even say it would be dropped. One of 30 channels I actually watch. Time to call Comcast.
I'm thinking of dropping Verizon as well. I'm really angry that they removed two channels I actually watched. I know it's their right to add add and drop channels as they see fit. But for what I'm paying monthly for their services I can complain and not feel like I'm just whining. I'm already looking into how I can find a solution that gives me what I want without feeling anger every time I pay the bill.
Typical Verizon. Keeping taking things away and watch how many customers leave. Comcast just upgraded to 1gb home internet plan so you are no longer the only game in town. Good luck keeping customers that have been loyal to you when they see you are dropping channels they have had for years.
I know I'm late to this party but have been putting off calling them because every time I have a connectivity issues--which has been like 7 times because of their terrible cable tech--it's always American Heroes that goes out. Then I go down rabbit hole and a technician has to come out anyway. Each time they have a different reason. Last time it was the splitter. It's unbelievable how unreliable their tech is. Anyway, so I just ignored the AHC outage but it turns out this time it actually IS a loss of subscription. And the only way to get it, they tell me, is to pay $80 to $90 more a month. Unreal. I've got to figure out a way to get my household out from under the Verizon heel across the board--TV, internet, wireless.
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