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Self Install Failed - 1 hour 25 minute tech support Call. Who do I speak with to be reimbursed?

Verified

After going through Self-Install last night, and spending 1 hour 25 minutes on the phone with tech support going all over my house and trying different COAX jacks. He determined that their is an issue with my DVR that I JUST recieved and opened. So he is going to send a new one in around 48 hours.

Considering I have already paid for service, I have activated it, and my 'turn on date' is March 6th, WHY should I pay for 2 days of service that I did not receive?

That's like paying for a full course meal at a restuaraunt and then telling them to hold on to the food, and bring it to my table 2 days later?

Who do I speak with on the phone about having some type of reimbursement for services I have not recieved?

This is ridiculous.

First time customer, and already on a bad start. A recieve a DOA day 1.

Comments

greg4168

You can survive paying for two days of service.

Verified

Your attitude is why cable companies take money out of the american consumer's pocket. Because they can get away with it. Because you are too passive. You 'accept' that 'that's the way it is'.

ElizabethS

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

mfizzy

Self install don't take in account you having service with someone else after your fios install. If you had another cable company after Verizon install service the the coax is not connected to the ONT. Were you able to get the router online?

If you did not finish the self install, your order might not be completed. If it isn't completed the billing hasn't started. If it has started billing the customer service can give you a credit. Credit will not be that much, but don't pay for what you didn't get.

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