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Set Top Box shutting off

Since 7/13, our set top box shuts off once a day. I need to press "menu" on my remote and the STB turns back on and the program returns. I called Verizon support on 7/25 and learned that my STB was most likely outdated and Verizon shipped me a HDQ7100 STB. I switched STB's on Sat 7/20 and the problem seemed to be resolved. Once again, starting on 7/23, the STB shuts off once every day at various times during the day. Never in the evening. Has anyone else experienced this? I am tired of contacting Verizon support and having my STB rebooted remotely several times by Verizon with a promise that the problem has been resolved only to have it happen again, even with a replaced STB. Thank you for your assistance.

Comments

Nan2527

Just a thought -- but I recently came back from vacation and found my STB off. I never turn it offf because I have scheduled recordings for my DVR at all hours. I found that there is a Set Top Box, Setting, Timer which was at 4-hours. I changed it to NEVER. This may be something new pushed out to STBs as I never had a problem with my STB remaining on all the time before. Try Menu/Settings/Set Top Box/ Timer. Good luck.

Jack236

Hello and thank you for your reply. I followed your instructions for checking the STB timer and found it set for 4 hours. I changed the setting to "never" and hopefully, this will resolve the issue. Thanks again!!

capasitor

same here

Jack236

After thinking about what Nan2527 wrote, I think what he/she suggested as a fix is dead on. I experienced this issue after returning from vacation also. I recall when I turned on my TV, I received an on screen message from Verizon that my STB was being updated. Even since, we experienced the problem. This is just a thought...... If you change channels frequently, you most likely will not have a shut off. Each time my STB shut off, the channel had not been changed for 4 or more hours. Just as Nan2527 wrote, changing the STB timer setting to "never" is most likely the fix for this issue. The Verizon STB "update" I received may have added this timer shut off. Thanks.

capasitor

Yes the 'Sleep Timer' was indeed set to 4 hours. However I did not set this feature. After an update this began to happen. So I figure that verizon enabled this to either save STB life or for some other reason. All my STB's are set the same way and since the ones in the other rooms are not used as often as my main box I will be leaving them the way they are. After changing the setting to 'neve'r the box has stayed on. After thinking about this I reset it to 6 hours as I very rarely sit in front of the tv that long and it would be 'green' to let it shut down late at night.

Crow7

where do i find this timer?

viafax999

@Crow7 wrote:
where do i find this timer?

Settings

Set Top Box

Sleep Timer

mrbill1573

Resetting the time to "never" seems to have resolved the problem with out set top boxes shutting off. So, thank you! Meanwhile, an annoying preview screen appeared with the latest FIOS update. I got rid of it. There are on-screen instructions explaining how to do that.

mjg631

just wanted to say thanks for that great suggestion, i talked on a live chat with a verizion customer and that was never mentioned so now i can return the box they sent me.

Aequila

I have same problem recently with all 3 of my boxes. I suspect a bad software or firmware update.

Aequila

This is the fix per my telcon with a Verizon Tec Rep.

- Go to Menu..select Settings...then select Set Top Box... then select Select Sleep Timer...Set the sleep timer to "Never".

Apparently the programmer who did the latest update had it set to 4 hours. They definitely know about the problem now.

PRShuman

I had the problem with my DVR set top box turning off one in the evening and it ruined my taping of programs and it erased selectively all the programs on the DVR that I taped on that day. I changed the sleep timer setting from 4 hours to NEVER. I still had the problem with the DVR set top box turning off around midnight. I phoned Verizon and described the problem. Somehow Verizon was able to fix the problem from their end. So the solution might not always be a change in the sleep timer setting. I read in the newspaper that the cable companies are vounteering a solution to the government to the problem that the set top boxes are energy hogs even when the TV is turned off. I believe inserting a sleep timer in the software was part of the cable companies solution without replacing all of the set top boxes. By the way, tonight I'm having trouble with one of my six set top boxes in that it keeps shutting off (going on stand by) every few hours. That box has no sleep timer program so I'll phone Verizon during the day tomorrow for a fix.

halt0000

I am having the same issue, just started a few days ago and my sleep timer was set to never already. Even more annoying, all the stations are lost for hours after each restart since it has to re-download them.

bwh1

Did you get it resolved? I changed my timer to Never, but it seems to get a signal every night around 7:00 that reboots the STB. I lose DVR schedule changes every time this happens.

c1mermaid

When I turn my tv off for the night, my set top box turns off automatically and when I turn my tv on, my stb has to reboot as is I'm just installing it for the first time...it's annoying because I'm trying to get upstairs to the tv from the downstairs tv and I end up missing some programming due to having to wait for the stb to boot up. I just 'upgraded' to Quantum...don't seem like an upgrade to me. Trying to get tech help is of no use....they say the wait time is 8 minutes so I wait on the phone and then after about 7 minutes....."click" they hang up on me. I miss Comcast...hate to say it but it's been almost 2 years with Vx and I thought Quantum would be comparable...it's not....yet.

buck1011

Thank you!! I did find that there's a slight update to the steps (probably due to an upgrade):

Settings

System

Set-Top Box

Sleep Timer

Again, THANK YOU to everyone who figured this out!

[Deleted User]

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