Full history:
About 2 months ago, my STB would go "offline" when I would come down in the morning to turn it and the TV on. I'd turn on the TV (a Bravia Android TV) and STB and it would tell me that there was "no input" available. The only way to "revive" the display was to power cycle the STB. I tried everything imaginable: new HDMI cable, changed input on the TV, rebooted the TV, had Verizon factory reset the STB- nothing worked. Finally, we gave in and swapped out the STB for a new one from Verizon (same model).
For about 5 days it worked as expected. 3 days ago, it started experiencing the same issues as the old STB- no display in the morning when I tried to turn everything on. The box seems to be functional otherwise- DVR recordings continue as they should, just display disconnecting.
I'm at a total loss here. Any ideas?
Is auto power off enabled?
If so, may try disabling it.
Doesn't really save any power anyway.
Yes, it is disabled. I was thinking the same thing. No luck.
Did you import comfigs to new box from old box?
If so, maybe try enabling and then disabling feature.
Are you turning stb off at night? Try leaving it on.
Doesn't save any energy anyway.
I'm going to try leaving the box on overnight (just turning off the TV) to see how that works. I did not import the settings from the old box, FYI.
This problem began when FIOS iontroduced its new starting screen image with all the scramble of information and images a couple of months ago. FIOS Technician replaced the FIOS box on the outside of our house; we replaced the DVR box. We paid our AV company to come out and assure us that our HDMI cable was okay. It is. I cannot believe we are the only ones with this issue. FIOS is the problem and is unwilling or unable to fix the problem.
The only way I can get the STB to stay alive overnight is to leave both the STB and the TV on all night. If I turn off one or the other (or both), when I turn them on in the morning the TV shows "no input" for the STB. Very irritating! Any other ideas?
Try leaving STB on. It doesn't save any power by turning it off.
See if that makes a difference
I’ve been experiencing the same issue for over a month. The original box would not display a video unless the VMS was rebooted (power unplugged). If I turn the TV off after a few hours the there would be no video input input indicated, regardless if I keep the VMS on.
I been having the same problem for the last 3 to 4 days now... I think this is a new issue for verizon customers.... my other 3 set-top he box doesn't do this , only my Dvr box
An update on the "fix" for this issue: I had a Verizon tech come out to the house yesterday to troubleshoot. He was able to determine, definitively that under these conditions (when the TV is turned off for a few hours), the STB's HDMI port is being shut down. This was confirmed by plugging the HDMI cable into a small, mobile TV that the tech had with him in his truck. Even though the STB was "live" no picture was displayed when the HDMI port was used on either TV. The "fix" was to eliminate HDMI and switch to component cables, which always work.
A very unsatisfying workaround, but at least one that works. Clearly Verizon has compatibility issues with their HDMI configuration and/or buggy code. It is ridiculous that it is nearly 2018 and I'm being told that HDMI is too complex for a major provider to make work... It would be great if Verizon development would consider this a bug and fix it.
I have a similar problem. Two of our four TVs have to be rebooted ever time we turn them on for the past couple of months now. I had Verizon out here twice and they have replaced the boxes and nothing changes. They say it could be the tv itself or HDMI wires but how could two TVs start experiencing the same issues at the exact same time and the issue is with the TVs and not the cable. We’re still living with this every day, hopefully someone has some insight as to what could be causing this...
Obviously sounds like a handshake problem between your TV and the STB. One thing to try is looking for Fixes at YOUR TV company's site.
Same problem here for the last ~2 weeks.
It must be a bug introduced with some recent software update, as I had been using the same VMS1100 box for over 2 years until this issue just popped up and won't go away.
"Use outdated component cables" is definitely not a real solution. Fix your stuff, Verizon.
I've been having the same problem for a few months and still not fixed after having three new boxes all failed. I will try swapping out the HDMI for the cables. If verizon knows that this is an issue why do they keep on having me try new boxes. The last support person suggested it was a problem with my tv. Frustrating to say the least.
I'm having the same issue. Started about a month ago.
I started having this problem a week or so as well. Checked HDMI wires, inputs, and fios receivers - only happens our newest TV the Sony Bravia Smart 4k TV, which used to work fine. I have been checking Sony website as well. I noticed that the fios reeiver now shows up as a separate input when it does work after unplugging the receiver. Picture is fine while watching but something happens when turn off. If any gets a fix please post.
Same issue. Was told by Verizon customer support that it is a known bug with HDMI on the VMS 1100. Also told there was no ETA on the fix...that it was out of their hands because they buy the boxes from a vendor. Very frustrating.
I'm having the exact same problem w my fios dvr and Sony bravura 4k. Also just recently started after months of no issues and i havny changed anything on my end.
Same issue here. We have a IPC1100 box though (not sure if that is the same as a VMS1100?). We have a year old Sony Bravia 4K. It just started happening 4 days ago, on 12-1-2018. It seems people are posting different times when this started happening. It is seriously annoying.
I'm having a similar problem which began Fri 12/1/17. When the TV is off, the DVR reboots and will NOT reset until the TV is turned on. A weird series of lines appear on the DVR screen. The DVR will do this continually until the TV is turned on. And once the TV is on, the box will finish resetting and we can watch TV as normal. It only rebooted a couple of times WHILE we were watching TV. As soon as we turn off the TV, the box reboots continously until the TV is turned on. The box is the Media Server Box in the house so if it's rebooting we can't watch FIOS on any other TV.
The only way we can watch Fios on other TV's is to keep the TV on which is connected to the DVR/Media Server. This TV has to be on at all times. The DVR/Media box will "sleep" after 4 hours but as long as the TV is on, we don't have any issues. AS SOON as I turn off the TV, the DVR goes spastic.
- Never had this issue before 12/1/17 so something happened on Verizon's end.
- Went through self diagnosis issues
- Did manual reset/reboot
It's annoying having to keep my 65" TV on 24/7 to avoid the 5-10 minutes it takes to reboot to watch TV AND have ability to watch FIOS on other TV's.
Haven't called Verizon since based on the thread and search done on-line, Verizon is unlikely to have a solution and I don't want to waste hours to get right back to here...annoyed.
Start a new topic or ask questions in the open forum.
