Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
Yes! I have noticed the same problem. Very annoying to click 5 times only to have to wait for things to happen on screen.
I have experienced the same. In fact, that was my very reason for coming here. This is very annoying and is almost a deal breaker for me. Any word on an update for this?
In general, NO. Many functions are actually faster, with some, e.g. jumping ahead to next week, much slower.
I too am having the same issue... While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list. I hope they are planning to fix this issue soon.
@j9o wrote: I too am having the same issue... While I love that I can now reord more than two shows, when I try to retrieve recorded show list sometimes it just hangs and never loads list. I hope they are planning to fix this issue soon.
I have had Quantum TV for 4 months now, have never, ever experienced that. Yes, sometimes the user interface is somewhat slow, it is erratic with no pattern that I can figure out. But to not display a list in a reasonable time, no, not on the VMS itself or either client.
I suggest you shut down each of your boxes and then pull the power for 10-15 seconds, then plug them back in and restart them. Don't know if that will help, but a couple of times when my boxes had seemingly gotten slower than they had been, pulling the power seemed to improve things considerably (that was back in the first month or so, have not had to do it again since then).
Hope this helps.
__________________________________JustinFiOS TV: Extreme HD, Internet: 50/25, Digital VoiceVMS Enhanced Service: 1 server, 2 clientsKeller, TX 76248 (VHO 1)
I have been having very slow responses on setting program records, starting a recorded program (i.e. 15-20 seconds), sometimes search has nothing to search (but eventually comes back). Also, when doing skip ahead (30 seconds) on a recorded show it often ends up going backward and keeps returning to that same spot no mattter how many times I press the skip ahead. If I stop the program and then resume the program, then the skip ahead works again (for a little while). My DVR is the only cable box in the house.
I hav all these problems on both my DVRs
@jvmendoza wrote: Just wondering how many out there have experienced slow response times from the remote to the new Quantum settop boxs. Is this a known bug and will there be a patch anytime soon?
I find the GUI response to remote inputs to be frustratingly slow. I have the Quantum VMS plus 3 client boxes. But then again, every DVR I've ever had from Verizon or Comcast has had a very slow OS (except when I've used a TIVO). For some reason they all seem to put the slowest (i.e. cheapest and lowest power consumption) CPU in set top boxes as they can get away with, no doubt to keep their equipment costs as low as possible. It's all about deploying service for the lowest cost, which is not necessarily in sync with giving the customer the best experience possible.
IN general the reponses are not slow. Occassionally it might get busy and be slow for a few seconds. And downloading guide data more then a week out is slow.
Look for other problems. One make sure you turned off all the wasteful promotion options. Two make sure your are not getting signal interference from you TV screen.
No i disagree TNS_2, the responses are generally slow for certain functions. For example, clicking the record button on a show - 10 second wait. Just about anything having to do with recordign a show, exiting the setting of the recording, you wait at least 10 seconds, sometimes more. This is consistent. its not like it happens when they are having "slow" times due to traffic, this is always. It's very aggravating and needs addressed immediately. I'm paying almost $200 a month for this and expect much better.
@Amopower wrote: No i disagree TNS_2, the responses are generally slow for certain functions. For example, clicking the record button on a show - 10 second wait. Just about anything having to do with recordign a show, exiting the setting of the recording, you wait at least 10 seconds, sometimes more. This is consistent. its not like it happens when they are having "slow" times due to traffic, this is always. It's very aggravating and needs addressed immediately. I'm paying almost $200 a month for this and expect much better.
Not everybody sees what you are seeing. Yes there are certainly some that do, but not really that many or the Forums would be completely overwhelmed with complaints instead of the occasional few. I for example do not see ANY of what you describe, I typically see 1 to 2 seconds for any of those functions; just did a quick test, somewhere between 1 and 2 seconds to schedule a program to record. I tested this on the VMS itself, but when I request to schedule a recording from an IPC client I see no more than 2-3 seconds. I also requested to record a program via the internet this afternoon from a remote location, came back scheduled within about 3-4 seconds, perfectly acceptable to me.
Verizon has made significant improvements since Quantum TV first became available, delivering limited new function and fixing problems. I received my system in early April to replace my existing QIP7232 and some QIP7100-P2 STBs, Verizon has delivered I believe 4 updates to the software since then, and each has improved the performance of the system. I have no idea when the next release will occur, but hopefully in Oct. since they have been delivering updates nearly every month, and I would expect additional improvements whenever the next software level is delivered.
I suggest you try turning the VMS off and unplugging it, then plug it back in and let it restart. If that doesn't help, there are some Support Tools under Customer Support in the Menu, I suggest you try those to see if anything there helps. And as a last resort, call Verizon tech support, describe what is happening, and request a replacement VMS.
__________________________________JustinFiOS TV: Extreme HD, Internet: 50/50, Digital VoiceVMS Enhanced Service: 1 server, 2 clientsKeller, TX 76248 (VHO 1)
I have slow response on playback - select a program to play from recordings and the screen does blank for about 30 seconds. It doesn't matter if its is on the local DVR, a connected one or from a slave box. Unplugging the DVR and restarting it again speeds it up for a while.
Otherwise response to commands from the remote is quick and accurate.
I agree completely just changed to quantum and selecting a recording sets with a blank page for 30 seconds before the movie starts. Set a new recording regardless of time of day, like that should matter, takes 30-60 seconds to respond to any input done on the remote. I had none of these problems with old boxes. If I would have known ahead of time I think I would not have moved. If it does not correct itself soon I think I may move back. This is the same on all 3 boxes in my house.
You can add one more customer to the list with all these symptoms. Verizon needs to get on the ball here and fix this stuff.
Yep, add me in. Slow. Unresponsive. Some "Skip 30 seconds forward" commands sent result in it skipping BACK. 20-30 seconds for it to respond to a simple record request.
Frustrating.
Another one with all the slow problems. Any answer from Verizon on a fix?
Add me to the list of slowbees. Press Record in the guide and wait 30+ seconds for Record symbol meanwhile guide is frozen. Press Record again to add selection to Series list same 30+ sec wait/guide frozen. Select Play from Recorded list and wait 15-30 seconds for the show to begin. The crazy thing is it used to be better than it is right now. As a former product development engineer I find it unusual for a product to get worse with time, usally updates inprove the performance not make it worse. I need to check Firmware Release version to make sure I have the latest but I suspect I do and that is the cause of the slowdown.
After posting yesterday I started watching on my set with DVR/Server and the video on the selected channel kept freezing. Switching to another channel then back would recover only to have it freeze again. I pressed Menu and selected Top Support Tools/Reboot STB/Ok. After the reboot the freezing was gone, the Record and Record Series response time was less than 5 seconds and the playback time was short again too. I noted after the reboot the "Record indicator" (Red Dot) in the guide was different too. I'm just guessing but the reboot may have installed/enabled downloaded software changes in the same manner as the required restart after a MS Windows update on your computer. I know Verizon can do remote reboots too but may not for fear of interrupting something the user is doing? For those with slow response times I suggest you give this the Reboot STB a try, It only takes a couple of minutes and nothing will be lost even if it doesn't fix your current issue(s). I plan to do a reboot whenever I have issues, as well as weekly even when I don't, just in case something has been fixed or improved.
Add me to the list too. Lag on the remote / DVR is bad and getting worse. Selecting a channel or attempting any menu selections is not fun. Wife said it would be faster if the batteries in the remote were dead. Not far off.
Same here. It's getting really annoying. I select a channel for example 504 and 50 comes up or 54 or sometimes nothing. What is the respone from Verizon? Do they acknowledge we are having issues.
Add me to the list also. This is very frustrating because my previous Cisco equipment worked without issues.
I hit record and it must be 30 seconds before it schedules the recording. I won't list all of my other issues because everyone has basically covered what I am experiencing.
I am real close to ripping everything out of my house if Verizon doesn't fix this soon.
It's unacceptable to be paying for this premium service and be having such a horrible experience.
They need to work these issues out ASAP.
I was having same problem, then tv quite working. Main box would not update the time bedroom box would halfway work. Spent 30 minutes on phone with techsupport. He coud not fix it. Ordered a work ticket and technician showed up the next day. Right off the bat he knew what the problem was. Bad network controller in the old FiOS control box. 20 minutes later I had TV and my remotes were responding like they should be. internet also sped up to the 75+ speed I have been paying for over the past 4 months.
Problem is bad network controller. If you upgrade to Quantum and have a control box older than 3yrs you need to have Verizon replace the controller or you will have response delays, intermitten TV service and slower than what you are paying for internet.
I've been having the same issues and I know my ONT is more that 3 years old. Is there a quick way to schedule Verizon to replace the old ONT or do I have to call in and spend an hour plus on the phone doing the things I've already done before they will schedule a service call?
Same problems here so many I probably cant list them all.
Slow response on all menu screens.
Pressing the directional arrows on the remote to navigate menus always jumps two menu options at a time always have to press forward then back to get to the menu choice I want.
Playing anything from the DVR results in approximately a 1 minute wait till it starts playing and from the time of pressing play till it does start my TV screen goes black.
Pressing record takes almost 45 seconds for it to update the screen.
I have 1 main box and two client boxes all function as described above.
System hangs all the time on pretty much any of the screens, DVR,GUIDE, etc...
If I had known it would be this bad I would have not agreed to upgrade to Quantum.
Even my old motorola boxes were slow and jerky but never this bad.
Mine seems to be getting worse. When I go to watch a recorded show the delay and black screen before it starts playing seems to be getting longer.
I just unplugged the power to the dvr and let it reset. It is much quicker now and the lag seems to be gone. I am curious to see how long it lasts.
I am experiencing the same sluggish reactions from my new STB. Its also much worse with search and loading the program guide from more than a week out. I can't believe I am paying more for a worse experience. Has there been any official response or plan of action from Verizon? Can this be fixed with an update or do we need new boxes?
As I am a Huge Verizon Supporter, Both my Quantum Media Servers are slow and freeze up. Especially when I use on demand. I have replaced both boxes with verizon as per their request. Its oviously a software problem to affect both boxes. Anyway the problem still exists and I dont see any changes in the near future. Very Disappointed.
reboot works for about one day then the same crap happens all over again be glad when my contract is up
I, am many others, are not having slow STB responses for most things. In fact it is often quite zippy. One of the exceptions is going out a week with the quide.
I have found that there are some spots in my room from which it doesn't seem to see the IR of my remotes. Spots that were seen by my older ARRIS (Motorola) STB's.
i'm having this same problem and it's very annoying. i suspect a memory leak in the software, since the problem goes away with a reboot but then slowly gets worse and worse over time until the box eventually slows to a crawl. after a reboot, things are usually ok for about a week before the slowness begins creeping back in, and then it continues to get slower and slower from that point on.
there may be multiple brands of STBs that Verizon is using, and perhaps the issue only affects one of those brands, which may be why some people are not affected and others are. it may be useful for people who have the issue, and those who don't, to report which brand and model # of STB they have installed.
We have noticed the slow response time issues as well after upgrading to Quantum. A reboot of the Media Server box usually helps clear this up. It takes a few weeks before the problem really gets bad so its not terrible, I am sure an update will be out soon to help clear some of this up
Same issues here - very frustrating. I can typically improve things by pulling the plug and rebooting but it comes back.
Something else I've just come across is an issue with resolution and picture aspect. I've meneged to kick all of my STBs except 1 into this **bleep**ty behavior. It started when I just hooked up our main living room set to the box after moving. No matter what I did the picture was being displayed as a 16:9 letterboxed 4:3. Meaning, the 16:9 HD picture is being displayed in a 4:3 box with black bars top and bottom, and then that 4:3 has grey bars on both sides. I've tried all varieties of output resolution on the STB and picture size on the TV to no avail. Finally after swapping through settings for 30min it came back to displaying 16:9 HD as full screen. But now the remaining issue is that all menu screens are sort of fuzzy resolution. I went to check one of my other sets to make sure this wasn't normal and the menu screens are very sharp. Unfortunately I checked the resolution output and played with it just to see what happens and kicked this STB into the same fuzzy menu behavior and an odd new display - it is stretching and letterboxing 16:9. So the aspect of the picture is something like 22:9 with black bars top and bottom. No matter what I do I can't fix it.
I haven't called tech support yet but did use the troubleshooting tools to reset the box to no avail.
The new Quantum Box is SIGNIFICANTLY slower than the older units. There is an obvious lag time with every function. I've actually called to downgrade back to the older units. There is no reason to pay additional for "Quantum TV" when it provides a slower user experience than 4 or 5 year old boxes!
And to those who say they haven't experienced this; I've contacted FIOS customer support on 10/20 as well as 11/13 and both times they admitted to there being a problem with Quantum devices exhibiting lag in responding to inputs and that this will be "corrected in a future update". Additionally I was provided with a billing credit for the difference in my bill since upgrading to Quantum TV as well as being refunded the upgrade fee.
I must unplug to reset my DVR 3-4 times a week due to slowdown issues that are crippling. I find it hard to believe there is a single person out there, who actually records shows, the does not have slowdown issues.
It lasts 2-3 days, depends on how much you record.
Might want to give Tivo a try first, before switching to Brighthouse. You get 30 days to decide whether you like it or not. Or look into DirecTV? I'm done with FiOS Quantum TV - it's been a mess here for too long now - but I'd never dump my FiOS internet. Nothing better than that.
I've been experiencing the same problems that have been reported on this thread. Need to re-boot at least twice a week to maintain responsiveness. Saw in another forum that next software update not scheduled until January. I don't know if this is correct or not, but that is intolerable in my view since we won't know whether that update will fix the problem or not. Frankly, I'm not waiting forever for a fix to this aggravating problem.
Someone mentioned inadequate hardware is the issue. I'm certainly not an expert, but it would seem to me if inadequate hardware were the issue, a re-boot would not fix the problem. I would be more inclined to think it's some kind of memory management problem where the memory is not being properly cleared of previously used data and application instructions (I believe the programming term is "garbage collection") or is being corrupted in some manner.
How about it Verizon. Let us know what's being done to correct this problem.
I bet a lot !! If we had a car, phone computer, you name it which was a slow as the STB, you would trast it in a heart beat.
I might have just fixed my issue. I too was having laggy response times and all kinds of issues with my stb's when I switched to Quantum tv. I recently moved my router to another room so I no longer needed a splitter between the router and the box. I turned off the power to all the boxes while I was moving things around and, since I've restarted them, I haven't had any issues. It's ben almost a week with no issues ( knock on wood). I can't remember the last time I made it through a whiole week without any issues. The menu and DVR is still a little laggy but the speed is significantly faster than before. I'm thinking the splitter might have been slowing down communication between the main box and the satellite boxes. I don't know but it's working now and all I've done is remove the splitter. I suggest checking your splitters because one of them may be the cause of all of your issues.
My quantum STB is extremely slow mostly on the hour. At other times it is usually responsive.
We have had Fios for years now and until we switched to the new Quantum system every thing was fine. Response time was good. This new Quantum system is terrably slow. I don't know if it is the equipment or the programing that runs it. I did what Justin from (FiOS TV: Extreme HD, Internet: 50/25, Digital Voice VMS Enhanced Service: 1 server, 2 clientsKeller, TX 76248 (VHO 1) said to do unplugging everything several times to no avail, the system is very very slow. And for what we pay it is ludicrous that it is this slow. The response time for On demand and the shows you have recorded also has a slow response. It takes forever to go through the guide to select the show you want to record. With the previous system I could set up recording for the whole week (7 days) and it only took about 5 or 6 minutes. Now with Quantum it takes 10 and that is only for 2 or 3 days, it will then freeze and you have to come out and start over again. I think this is unacceptable and Verizon needs to take their head out of the sand and get this fixed.
So, 8 pages of gripes and suggested fixes. Has anyone ever recieved any information from Verizon, other than unplug and re-boot?
Coming from Comcast.....which I hated....this is even worst !!!
I click the Info and then record.....then grab lunch...then the box responds ! **bleep**....paying so much for Quantum and I have to deal with this crap. I can't believe I'm saying this but......I miss Comcast......strike me down now !!!
I've been complaining about this problem for months. Verizon refers to it as "Latency" - I've asked for a discount on my bill.
@funnymercials wrote: I've been complaining about this problem for months. Verizon refers to it as "Latency" - I've asked for a discount on my bill.
With the latest software (IMG) the response should be much better. And everyone SHOULD have it by now. If you don't have the new software (can't mistake the different looking guide) you may have to do a cold init to get it.
COLD INIT ( lose a bunch of settings but not recordings or recordings schedule)
Been over ayear, and still this nonsense. Even tried the Cold reboot. worked (mostly) for 3 days. The slowed down even more. Then my box woudn't accept more than one number to change channel (little light would flash, but no enw numebr appeared. Sometimes the first number wouldn't appear). After 5 minutes, it started to work right again.
Mine started over a year ago.
Most frustrating...takes 5-8 secs to respond on average. Pull up guide... absolutely nothing happens for 5-8 secs...same on main DVR as the little boxes. Only thing that works normala is the regular channel up and down buttons. Accessing any menu is like your on a 10 year old computer trying to keep up with you.
YES...A PATCH WOULD BE GREAT....BUT OBVIOUALY NEVER COMING.
VERIZON IS CHEAP!!
