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Slow remotes for Quantum TV

Anyone having trouble with response time of the Quantum remotes? Love the added DVR capacity and flexibility, but very aggravated by slow response times when using the remotes. It takes 2-3 seconds every time you try to use the guide or change channels or use menu commands, which gets very aggravating, very quickly. I could not find any threads on this topic, can't believe I am the only Quantum customer having this issue?

Comments

Justin46

@WOFM wrote:
Anyone having trouble with response time of the Quantum remotes? Love the added DVR capacity and flexibility, but very aggravated by slow response times when using the remotes. It takes 2-3 seconds every time you try to use the guide or change channels or use menu commands, which gets very aggravating, very quickly. I could not find any threads on this topic, can't believe I am the only Quantum customer having this issue?

Well, when Quantum TV was first delivered to customers, yes it was slow. But with each update (there have been 4 I think, including the one this morning) all of the functions seem to have gotten a little faster. With the latest update I think the speed is pretty darn good, most functions now seem to take 1 second or less. And channel changing seems to be about 1/2 second most of the time.

Did you get the update this morning? But no matter whether you got the update or not, I suggest you pull the power plug and then start it up again and see if anything is improved. You might also try one or more of the Top Support Tools under Customr Suport, one of them might help the problem.

Sorry I can't provide any more assistance, as I said mine is working just fine today with the latest update.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

WOFM1

This has been bugging us since we got Quantum and I waited this long to post a message, and wouldn't you know it, it looks like this morning's update did indeed make a big improvement. I kept waiting and waiting, as I had always hoped there would be eventual updates to address this issue. Still some slight hesitatation on some commands, but overall, definitely improved. Thanks for the heads up

Justin46

@WOFM wrote:
This has been bugging us since we got Quantum and I waited this long to post a message, and wouldn't you know it, it looks like this morning's update did indeed make a big improvement. I kept waiting and waiting, as I had always hoped there would be eventual updates to address this issue. Still some slight hesitatation on some commands, but overall, definitely improved. Thanks for the heads up

Glad to hear you have finally seen some improvement. Every once in a while a box, VMS or IFC, just seems to want to sit back, take a deep breath, and relax, before responding. I wish I had a clue what the boxes are doing when that happens, very irritating, but on the other hand thankfully it doesn't seem to happen too often.

Be sure to tell us any exciting new things you happen to find, or make us aware of any new issues you find. Unfortunately Verizon does not seem inclined to give us any details on what's new, what's fixed, what's coming, etc., so about all we can do is look around and see what we can find.

Good luck.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

Telcoguru

You should have received a quantum stb update while you were sleeping last night. It was suppose to happen around 3am.

WOFM1

And apparently we did get an update, be nice to know when those are made, does Verizon post an announcement for those anywhere? Ideally they'd send us all an email, but guess that's too hard to do? ;>)

Justin46

@WOFM wrote:
And apparently we did get an update, be nice to know when those are made, does Verizon post an announcement for those anywhere? Ideally they'd send us all an email, but guess that's too hard to do? ;>)

Generally no. Very unfortunate, I think they could improve the customer experience quite a bit by keeping customers better informed, but for some reason they don't seem to think so.

But they sure can inundate us with emails to buy VOD, etc., can't they? Smiley Very Happy

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

jvmendoza

Has anyone seen the DVR playback issue where it takes 15-30 seconds for the video/recorded content to start playing? I've noticed this for a few weeks now.

MDHAM

From my perspective this issue on the VMS1100 is not resolved as of 9/7/2014. Quantum was installed last week and have experienced response delays to remote control commands. For example this morning I was attempting to play a recorded show from the DVR. I pressed play on the remote and the TV went black for 35 seconds before the video started to play. Same problem experienced since install. Also have response issues when pressing record on the remote to record a show highlighted in the menu. Hope this is fixed in the next software release. When is the next software release?

tns2

@MDHAM wrote:
From my perspective this issue on the VMS1100 is not resolved as of 9/7/2014. Quantum was installed last week and have experienced response delays to remote control commands. For example this morning I was attempting to play a recorded show from the DVR. I pressed play on the remote and the TV went black for 35 seconds before the video started to play. Same problem experienced since install. Also have response issues when pressing record on the remote to record a show highlighted in the menu. Hope this is fixed in the next software release. When is the next software release?

The example mentioned is not a common problem for Quantum TV's. Other problems such as slow response in the quide when out about a week are.

FrankieFoot

How you know when you receive an update, check the "setting"?

Welburn

yes - I have the same lag tag as you described (and other very slow issues as well). I will try unplugging my box and restarting.

tns2

@FrankieFoot wrote:
How you know when you receive an update, check the "setting"?

And their just was an update this morning, 9/11/14.

RDJim

I'm not sure I'm seeing any marked improvement in the lagginess of the remotes. In addition to the slow starting playback (black screen of impatience), navigating with the remote is very frustrating. Most of the time when you're trying to manage your recorded programs the buttons appear to do nothing, then sometimes you'll get all of your button hits at once as though they've been stored up. So obviously that means you're hitting the wrong (default) option.

Was this part of the reason our upload speeds were changed? Do all our remote commands have to go up to Verison's servers and back again? I can't believe that's how it works but maybe that's the only way the kitchen TV box can talk to the master server in the living room?

Is anyone from Verizon tech support replied to this thread? They're usually pretty good at reading these posts.

SinCara

@JimHough wrote:
I'm not sure I'm seeing any marked improvement in the lagginess of the remotes. In addition to the slow starting playback (black screen of impatience), navigating with the remote is very frustrating. Most of the time when you're trying to manage your recorded programs the buttons appear to do nothing, then sometimes you'll get all of your button hits at once as though they've been stored up. So obviously that means you're hitting the wrong (default) option.
Was this part of the reason our upload speeds were changed? Do all our remote commands have to go up to Verison's servers and back again? I can't believe that's how it works but maybe that's the only way the kitchen TV box can talk to the master server in the living room?
Is anyone from Verizon tech support replied to this thread? They're usually pretty good at reading these posts.

Tech support doesnt reply to these threads as they are peer to peer. If need be the mods will.

I see no lag on my remotes ever since the last update hit. It's actually more responsive now.

If rebooting doesnt help its possible you need a new box.

RDJim

Thanks SinCara, I pulled the plug on my unit to see if that helps at all. I do have the latest software and I guess certain aspects of the remote may seem a tad better but not great. This is the same for both my server box and the box in my kitchen. At least it sounds like a problem Verizon is aware of and hopefully they are still working to make it better.

WOFM1

I've seen a slight improvement but still experience delays at times, especially when you first turn on the box, or if you've been watching one channel for a while. I'll punch in 3 numbers and it seems it almost never goes to that channel correctly the first time. It's almost as if the box has to "wake up". I called to voice my displeasure, but the guy on the phone wanted to run a check on my boxes and i was not calling from home. Told him I have to believe it is a Quantum system issue, and not unique to my boxes, but he insisted he needed to "assess" the responsiveness of my boxes. I would gladly switch out the boxes if I thought that would resolve the issues, I just don't believe it would. Have not had a chance to call from home yet, but hope to do so soon

bluezapfel1

I too am having all the same problems, the updates seem to have made it worse. I have always had slow response times to remote commands, in the past week it now takes about 20 seconds for the DVR to start playback. Last nite all the remote boxes of the VMS100 stopped working & I had to go reboot the VMS100. This is extremely frustrating & I'm getting very upset I'm paying for this terrible product.

glenn123451

Why is this post marked as Solved. It's obvious that people are still experiencing problems with there Media servers.

I am still having issues with:

lag time
programing issues (Season pass priority settings).
15 sec lag time to recored a show from the Guide.
They did fix the search for show feature, but it lags also,
10 sec delay to play a recorded show.
When we press the rewind button it shoots back to the beginning of the show or jumps out of the show and goes to channel 1952 (Fios TV Tutorials and Features)
Allways loose the last minute of shows. have to change setting to record an extra min to see ending.
Non DVR Satalite boxes crach for no reason. Then goes through setup screen takes about 5 min.

Sorry this issue is not Solved!!!!! The last DVR (Black Motorola (Not sure model number) was fantastic fast never had issues with it.

I am paying $215.00 for aggravation.

There should not be a charge for beta testing, that seem to be what we are.

RDJim

Agree Glen. Things are not so bad now on my main set with the server box. But my kitched box is so bad I can hardly get recorded shows to play. Button response is so slow as to be nonexistent. Once I do get button presses to work and watch the show, I don't even bother to try and delete the show from my little kitchen box. I'll wait until I'm on the server box in the living room and delete it from there.

dgburns

@Justin wrote:
Generally no. Very unfortunate, I think they could improve the customer experience quite a bit by keeping customers better informed, but for some reason they don't seem to think so.
But they sure can inundate us with emails to buy VOD, etc., can't they?

They COULD push a message over the network to the inbox on our VMS's telling us an update is coming and what is included. Of course MOST people wouldn't care, or wouldn't even notice the message, but at least those who DO care or are vocal on forums would have less to complain about. 😉

mkoch7615

@glenn12345 wrote:
Why is this post marked as Solved. It's obvious that people are still experiencing problems with there Media servers.
I am still having issues with:
lag time
programing issues (Season pass priority settings).
15 sec lag time to recored a show from the Guide.
They did fix the search for show feature, but it lags also,
10 sec delay to play a recorded show.
When we press the rewind button it shoots back to the beginning of the show or jumps out of the show and goes to channel 1952 (Fios TV Tutorials and Features)
Allways loose the last minute of shows. have to change setting to record an extra min to see ending.
Non DVR Satalite boxes crach for no reason. Then goes through setup screen takes about 5 min.
Sorry this issue is not Solved!!!!! The last DVR (Black Motorola (Not sure model number) was fantastic fast never had issues with it.
I am paying $215.00 for aggravation.
There should not be a charge for beta testing, that seem to be what we are.

Great list. Describes all the problems my systems have been having. These problems are definitely not solved.

atherworld

Mine is getting worse by the day. I've tried several remotes, and all responde the same. SLOW! Want to move a few hours in the guide? Nope. Not going to happen any time soon. Want to set a show to record? Wait. Also, don't plan on exiting anytime soon. Want to set a manual recording? Hope you have a few minutes to spare. It won't even let you change AM to PM. This wouldn't be so bad,e xcept for the fact that you need a remote to work the VMS. 2 VMS in the house. Both have the same exact problem. Near as I can tell, since the remotes are the regular FIOS ones, they are incompatible with Quantum.

Worse, since not every cusotmer is experienceing this, Verizon seems to haev regulated it to their Weird bug, but not worth fixing pile.

lldws

We are having the same problems. Not sure how to solve it. It is very frustrating. We have two tvs and both are doing the same thing. And yes the previous boxes we had were fantastic, we did not have any problems at all. I would actually like to go back to them.

@glenn12345 wrote:
Why is this post marked as Solved. It's obvious that people are still experiencing problems with there Media servers.
I am still having issues with:
lag time
programing issues (Season pass priority settings).
15 sec lag time to recored a show from the Guide.
They did fix the search for show feature, but it lags also,
10 sec delay to play a recorded show.
When we press the rewind button it shoots back to the beginning of the show or jumps out of the show and goes to channel 1952 (Fios TV Tutorials and Features)
Allways loose the last minute of shows. have to change setting to record an extra min to see ending.
Non DVR Satalite boxes crach for no reason. Then goes through setup screen takes about 5 min.
Sorry this issue is not Solved!!!!! The last DVR (Black Motorola (Not sure model number) was fantastic fast never had issues with it.
I am paying $215.00 for aggravation.
There should not be a charge for beta testing, that seem to be what we are.

donut1953

I had most of the problems everybody here is having. I turned the box off and then unplugged it for a minute or so to do a reset. After the reset was done I went to settings and preceeded to disable all items that were enabled by default by verizon. The only enabled item I have now is the one remembering the last favorite thing. It has been about a week now and so far I have had none of the problems I had before. Keeping my fingers crossed but thought I would share.

jkirkmd1

This is not a solved problem. Same delayed response time on Quantum TV DVR (VMS1100).

wonkeysmoker

I have all of the above issues with Quantum TV. the reason i switched was to record more shows and it does that. but, wow, the interface lag is terrible. Nothing works correctly. TBH i am looking to switch to an alternate provider. $270 a month for this rubbish is a joke.

WOFM1

Anyone know how to undo the "resolved" status? My initial issue was resolved (albeit temporarily) with an update, I should have known better than assuming everything would be fine after that. These issues are definitely NOT resolved, and I have not been able to call back while home (which is typically a minimum of a 30 minute phone call), mostly cause I am certain that will be a waste of time. This is definitely a system issue and not one associated with faulty boxes owned by a few customers that could be fixed over the phone,m or even by replacing them. Too bad all these posts won't initiate some sort of response from Verizon

ElizabethS

We have removed that for you.

LostinDE

WOFM, I'm having basically the same experience as you. I have only been using the new VMS1100 box for a few weeks and have experienced all of the delay and non-response issues. It started out just fine, but noticeably slower than my old box when it cam to changing channels and moving through the guide. After a couple of weeks, the Play of a recorded program started to take 20 seconds or more before itv started. I read the comments on the forum and did a reset of my box. That improved the Play, but hitting the Record button for a program in the guide still is virtually non-responsive and locks the guide onscreen for several minutes. My reset worked for about a day.

I've seen the comment that this forum is peer to peer, so Verizon does not take action on the complaints on here. That is a very poor approach to customer service, especially when the actual cutomer service contacts are NOT any help. They go through a script that is worse than Microsoft. Verizon should be monitoring this forum becasue a SERIOUS problem exists with their "new and improved" product, and it isn't being addressed.

I would advise ANYONE considering the Quantum TV service to wait until the product is out of the testing stage, which it is clearly NOT at this point in time. I will probably go back to the "old" equipment which worked and did what is was supposed to do. It is extremely frustrating when Verizon doesn't acknowledge the problem and is dragging its feet on a fix. I have received NO notice from them that there is an issue with a work-around or a fix in the works.

If there is ANYONE on this forum that has any factual information regarding the slow response of the new box, and the apparent degredation of response time over a period of time, PLEASE post the information.

rataylor

I hope the new pending update fixes the extremely slow response times on the Quantum TV. I really like FIOS but its gotten so slow it's almost unuseable. It took over 60 secs to schedule a show on the DVR today...and about the same to play one back!

BillyBeer

You can add one more customer to the list with all these symptoms.

jamierat70

Having same issues and all Verizon wants to do is send me a new box.

rataylor

Apparently I got an update last night because my server is set to stay on and it was off, which usually indicates an upgrade has been done overnight. In any case, my service is now working like it did when I first got it and I assume it was the upgrade since I didn't do anything! I hope the improved service lasts.....

mjf850

I've had the same problem since I had Quantum installed. I called complaining and told them that they should give me something for my aggravation, so I got a credit on my account, and since it is still not fixed they will be giving me another credit or Comcast here I come.

rataylor

Update: Unfortunately, after less than a week, the DVR remote service is slowing back down more each day. Bummer, I really hoped they had it finally fixed!

RDJim

This seems to be the pattern. Most noticable in the delay between the time you hit play and the time a recorded show actually shows up out of the black screen. A hard reboot via unplugging the box seemed to work for me. Lasts a few weeks before you start noticing the lag again. This might lead one to believe there is a memory leak problem that builds up over time and needs to be flushed out every so often. Bad programming whatever the case. Robot LOL

mdcordu2

I have had the same problem since I upgraded to Quantum TV, even with all the updates and trying to reboot there is still a long pause with every command of the remote. I have had lag times as long as 30 to 40 seconds while the DVR locks up and tries to keep up with the commands from the remote. I am thinking of changing DVR's if the problem doesn't stop to see if this might help.

westwindsor

Its been 6-days since my Quantum install and the problems are similar, with a "jumpy" remote, either too fast or slow when looking at the dvr menus, and most importantly, a 8-10 sec black screen delay when pressing play on a recrded show...

Its only on the VMS1100, the small client boxes take 1-2 sec and the show is seen!

Seems to me a memeory build, and for now, will consider unplugging and rebootong or perhaps moving the VMS1100 to a lesser used location, if its not a diffiult switch from one room to another???

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