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TV Guide is not in widescreen format

I have a QIP6416-1 set top box. As of last night at ~7 pm, the TV guide was displayed in widescreen format. Sometime between 7 and 8 pm, the TV guide went to a 4:3 format, with black bars on the sides. There wasn't any software update, and I didn't change any settings (to my knowledge). I have unplugged and rebooted the set top box several times, tried the In Home Agent, checked all video and channel guide settings to no avail.

Is there a setting that I'm not aware of that needs to be change, or is my set top box fried? I've had it at least a year (probably longer), and it has always displayed the guide in widescreen until last night.

Comments

tns2

PERMANENT RESTRICTION caused by the hardware. Its actually always a SD version that may be sent widescreen if the last thing you viewed was a SD and/or HD channel (don't have one, so I don't know which one shows it incorrectly)

If you want the HD widescreen guide you need a Motorola 7xxx or a Cisco box.

Anemone11

No, this is not true at all. I have had this box for I think 2 years now. It has always displayed the channel guide in widescreen format, with 150 minutes worth of programming showing, no matter whether I was last watchin a HD or SD channel. It now shows only 90 minutes worth of programming, no matter whether I last watched a HD or SD channel.

After reading through more forum posts and talking with some other people at work, I have determined that the change in format is actually due to a software update that Verizon pushed out to the STBs in our area earlier this week. Everyone I've talked to that this has happened to is quite unhappy with the change. Not only that, but in addition to the very annoying "welcome" screen that we've been getting upon turning on the STB that has adds, "Fios specials," etc. that you have to press "OK" to exit to actually watch TV (or wait half a minute), when I did that last night a ballon appeared in the lower right of the screen over the program saying "Upgrade to FIOS Quantum!" Unbelievable. I don't watch TV all that much, but when I watch it, I want to watch it and not see interminable Verizon adds.

beetlejuice2

You can disable the welcome screen.

Menu > Settings > Television > Promotions > Disable

You can also check a few settings to see if the guide can be fixed since a lot of times when an update is pushed some settings are reset or changed.

Menu > Settings > Television > Preferred Guide > Make sure full guide is checked.

Also check Menu > Settings > Video Settings > Video Format. make sure that's set to 16:9

Then go back to tv type and make sure thats set correctly as well.

mfizzy

Menu > Settings > Video setting > graphic setting

This is the settings for the menus. Make sure it is set to HD.

Curious12341

The old DVR's may not support HD graphics, but they certainly supported 16:9 graphics until earlier this week. This has been driving me nuts, too. I have the same issue, not only is the guide now 4:3, but it is showing an hour less of the guide (so it's not like it had been stretched, this is a different guide than we've had). This is also an issue for the on demand menus, as the content descriptions are now being cut off. I've confirmed that all box settings are 16:9/1080i.

djkhalid

Had the same problem myself; here's the solution.

Settings > Audio & Video > Video Settings > Graphics Settings > Change from SD to HD

Curious12341

This is strange. On my menu, settings>audio&video>Video settings does not list a graphic settings option. It lists video format (set to 720p/16:9), sd overide (off), TV type (16:9) and help. No graphic settings, though.

FrustratedUser22

My Cisco DVR also has this problem since the Nov/Dec 2013 system update. Before this update, it would only be in 4:3 mode when viewing an SD station. I've had other video syncing issues when some commercials play now especially one in 4:3 format. My Receiver and TV if connected directly would blank out to re-sync. Sometimes the commercial appears to be HD, but it still does a re-sync. Never happened before the Nov/Dec 2013 update.

If I'm in the TV Guide screen, it will blank the whole thing to re-sync even though the video is only playing in the small box in the corner. Very annoying.

kh7771

@djkhalid wrote:
Had the same problem myself; here's the solution.

Settings > Audio & Video > Video Settings > Graphics Settings > Change from SD to HD

THANK YOU!!!!

This is the correct solution.

This isn't a hardware restriction, it's a setting that gets reset on software upgrades.

tns2

Unless something changed with later versions, it was suppose to be a hardware restriction for the 6xxx when they went to 1.9 and 1.9.1. A did not see anything in the 1.9.5 doc that said it was changed in 1.9.5. At least one person mentioned they could not see the option to set to HD guide, This is correct with at least with 1.9.1 as it doesn't show up except for Motorola 7xxx and Cisco boxes.

jgia

Thank you so much, it's fix now and back to normal! 👍👍👍

[Deleted User]

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