I just spent 35 minutes on hold to get an untrained support person that proceeded to waste another 30 minutes of my time to tell me I needed a technician come to my house and them told me he could come anytime between 8:00am and 9:00PM. I said I can't take off a day because my cable went out. I told him I believe it is the remote. My dog sat on it. he insisted it was the signal and reset my box twice and nothing happened. He supposedly scheduled me a maintenance visit but I checked on-line and do not see any repair order issued. I consulted a friend and we figured out the problem so I was trying to cancel the repair order. Needless to say I will cancel my service with this company because they fail to understand two little words - Customer Service.
