I am totally in agreement about the need to improve customer service and the web site. I tried to sign up for triple play on the web site on Nov 16, 2013. I was told I would get a confirmation within an hour. I am still waiting for that confirmation. In the meantime I have checked the web to see if the service was ordered. About Nov 24, 2013 the web site said that what I had was Verizon triple play. On Nov 30, 2013 my service was listed as high speed internet and phone. When trying to search the order I also get different results every day. Using the same order number the items ordered change every day. When trying to call customer service they have been unable to tell me what I ordered or what I have.
I also keep finding new orders which I know nothing about. The latest appeared today saying I had ordered Voice service and the service would be ready on Mon Jan 01 and the status is completed. I am not sure what Verizon means by the service ready date if it is already complete.
