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VERIZON REMOVES CBS, FOX (WBOC) FROM DELMARVA TV LINEUP

WITHOUT NOTICE, VERIZON HAS REMOVED CBS, FOX AND ANTENNA TV FROM DELMARVA LINEUP. NO FOOTBALL GAMES, NO SUBSTITUE MARKET OFFERED TO PAYING CUSTOMERS FOR THIS BASIC CABLE SERVICE. NEED VERIZON TO WORK THIS OUT WITH WBOC AS WBOC HAS BEEN ABLE TO NEGOTIATE WITH ALL OTHER MEDIA PROVIDERS TO SERVICE THIS MARKET. ANGRY CUSTOMERS HERE TODAY, THAT WILL BE FORMER CUSTOMERS IF NOT CORRECTED QUICKLY. CAN'T EVEN GET A PERSON TO DISCUSS WITH AT VERIZON. EITHER PROVIDE CBS, FOX TO DELMARVA CUSTOMERS THRU WBOC, OR GIVE US PHILADELPHIA MARKET FEED, AS WE ARE PAYING FOR THESE STATIONS.

Comments

Jude15

Really, I was just informed a couple of weeks ago that my plan will be going up $40 and now I cannot receive CBS on my TV due to pettiness on Verizon's part. Before this happened, Verizon should have had a back up plan such as a feed from Philly. Once again, just another reason that Verizon does not care about its customers, only the bottom line.

CRobGauth

Another example of fee dispute between a cable provider and a content provider.

Are you equally complaining to wboc as they are the other part of the dispute?

I would be they have had crawls on the channel informjng viewers of the potential loss of channels.

And FCC limits what channels can be carried in which areas. Noir to mention connectivity required which isn't cheap. So Verizon, just like oither providers, just can't switch to anoither feed. Content providers know that and use that as leverage when asking for higher fees.

As for your plan going up, is this because you are out of contract. Or were new fees being added?

Mac110

I agree give us Philadelphia Fox since we are paying for this anyway. We have many Phildelphia people who live on Eastern Shore. If we don not get something quickly then I will change from FIOS which I do not wish to do.

@HAM1 wrote:
WITHOUT NOTICE, VERIZON HAS REMOVED CBS, FOX AND ANTENNA TV FROM DELMARVA LINEUP. NO FOOTBALL GAMES, NO SUBSTITUE MARKET OFFERED TO PAYING CUSTOMERS FOR THIS BASIC CABLE SERVICE. NEED VERIZON TO WORK THIS OUT WITH WBOC AS WBOC HAS BEEN ABLE TO NEGOTIATE WITH ALL OTHER MEDIA PROVIDERS TO SERVICE THIS MARKET. ANGRY CUSTOMERS HERE TODAY, THAT WILL BE FORMER CUSTOMERS IF NOT CORRECTED QUICKLY. CAN'T EVEN GET A PERSON TO DISCUSS WITH AT VERIZON. EITHER PROVIDE CBS, FOX TO DELMARVA CUSTOMERS THRU WBOC, OR GIVE US PHILADELPHIA MARKET FEED, AS WE ARE PAYING FOR THESE STATIONS.

CRobGauth

Keep in mind that if you switch and are under contract, you will still be required to pay ETF.

Contract covers Verizon (and any other provider) in this case.

It is not cause to break contract.

EToomey

Verizon FiOS dropped WBOC-TV, FOX21 and WBOC Classics from its channel lineup in Sussex and Kent Counties in Delaware. This impacts roughly 18,500 subscribers who pay Verizon to receive the same programming ..why? we want our stations back

EToomey

BOYCOTT VERIZON .. WE ARE ABOUT TO CANCEL OUR TWO YEAR BECAUSE OF THIS..THEY ARE NOT GIVING US WHAT WE PAY FOR OR SIGNED UP TO..WE HAVE HAD ENOUGH.

CRobGauth

Have you complained to WBOC?

They are a partner in this as well.

It is due to fact that Verizon and WBOC can't agree on a fair price.

We don't know if WBOC has asked for double or triple what Verizon was paying before or Verizon is wanting to pay less than what they pay today.

And no guarantee that if you change providers, they may have the same issue when their contract is up.

If you want these forums, people are periodically posting that their local channel is being pulled for the same reason.

And I see it on my local channels when they have disputes with other providers.

mangoman66

Dear CBS,

Not only did you cancel my favorite show, "Person of Interest," you have now dropped our local CBS affiliate from the cable lineup stating that they are asking for a %175 increase. WBOC disputes that fact. I hope that you can resume negotiations in good faith.

0neSadCustomer

Verizon has removed two major channels from our subscription...unfortunately we live in Southern Delaware so we do not live near a large city so we have other options. This is ridiculous. A Verizon rep said if we have these two channels it will raise our rate 150 percent. I find that statement hard to believe.

Bville01

It is now October 5th and after five days still no CBS or Fox. And no updates to us paying customers as to the status. Great service - not!!!

dlm6

We just got an antenna, put it in our attic, and we now have local channels including WBOC and Fox. We can combine that with Sling TV and be done with Verizon. Losing customers is the only thing that will make them reconsider. I never would've considered this if Verizon hadn't dropped WBOC. Thanks, Verizon!

airborne18

The only thing Verizon did was refuse to pay extortion to WBOC. WBOC is the one who is not providing Verizon content. WBOC has all of the power in this situation, they are a monopoly. And Verizon cannot just rebroadcast the programming from another affilate. Well they can, but WBOC has to give them permission, which I don't think will happen.

The FCC granted WBOC this power, along with every other local broadcast station.

dmtbayfront

While it is true that FCC has programming constraints on channels, Comcast is carrying multiple stations for both CBS and Fox. These are the Baltimore channels as well as the local channels. So I doubt that FCC constraints are the case here. Verizon may have to pay for carrying those stations, but if they cannot resolve their dispute with WBOC they need to provide replacement service. Most users are less concerned about local programming. They seek the network programming, thus a different station for both Fox and CBS would satisfy most customers.

CRobGauth

While it sounds simple, it is not.

Verizon would have to put in connectivity to these stations to get data.

They don't just put up an antenna and get it that way.

Bcustins

Well I just installed on Sept 28th..no mention of this possibly happening at all when I chose to switch, then Saturday evening find out on the wboc website. I have 30 days to cancel service before the etf applies. Will probably keep internet and get direct TV... I'm not paying 200/mo for service and have to jump through hoops every weekend to watch football. Unless they have some solutions lined up for affiliate coverage when I talk to them today... I'm out while I can be!

Zaybear99

I don't care if the CBS and Fox channels comes from Philadelphia or where ever as long as this gets resolved by this Sunday

CRobGauth

Have you sent same to wboc? They are a party to this as well.

spanpris

I am so sick of this **bleep**. It doesn't matter who the provider or station is. When did it become acceptable business practice on both sides to just stop allowing us access to programming? Unfortunately in Sussex County we are at a complete loss as far as alternatives if this is your only house and you want at least one major market TV station. As far as I'm concerned the FCC needs to get in the 21st century. No one seems to give a rat's you know what.

Bville01

It's been 11 days now without Fox or CBS. Has anyone received some sort of reduced price or compensation from Verizon. If so, how did you do it?

dpittsdlp

Will my contract is up in December.......off to Xifinty....... I want my WBOC......feels like I 'm paying for service that I'm not getting.

rugby1231

Fios has dropped both our CBS and FOX channels effective 10/1/17 due to a contract renewal dispute with a small local media company. Fios insists it's Draper media requesting a huge increase which is totally false as I know people at Draper and FIOS(Verizon Big Corporate America) is just beating up the small guy. I have spoken with people at Verizon and they offer me a $5 credit on this month's bill(small compensation for not being able to watch local programming and weather and still paying $200 monthly). Something needs to change to stop these big companies from raping small local businesses at the expense of the customers who keep them extremely profitable.

Nittanyreilly

Please resolve dispute with WBOC and return access. If not please provide alternatives to obtain access to CBS and FOX networks.

CRobGauth

Can you say how much draper has requested the fee be increased?

Verizon, like other providers, are always working to keep costs down.

How would it look if they gave in to a little guy and then had to negotiate with a larger company.

Each is out to make money.

France1

Since at least 50% of the tv I watch is CBS and FOX, I will expect a 50% reduction in the tv portion of my bill.

Bcustins

FYI, if you keep the internet and change TV providers they cannot charge any etf. I was just told this by a Verizon representative.

Bcustins

I don't think Verizon canceled your show. I liked that show too but CBS did that.

MikeS203

Is anyone else disgusted that Verizon has removed CBS fron the TV lineup in Southern Delaware? Anything that customers can do other that change providers?

Bville01

Did you drop Verizon as you said? Or did you receive some sort of compensation?

14JD

If you figure out how to cancel contract, let me know. I complained that they are no longer providing the services I signed up for and they still say it is not a reason to cancel contract without early termination fee.

14JD

Yes but you have to do a new 2 year contract

CRobGauth

Unfortunately for us customers, cable company contracts allow them to add and delete content at will. And it is not grounds to cancel contract.

Same is true for just about any provider you go with.

bobbo527

@Bville01 wrote:
It's been 11 days now without Fox or CBS. Has anyone received some sort of reduced price or compensation from Verizon. If so, how did you do it?

No but what you WILL get is a HIGHER bill because they (FOX and CBS) want YOU to pay higher fees!! I hope you're screaming as loudly to them, because they want you to pay more!!!! That is what the dispute is all about. Hope you ALL understand that, HIGHER subscriber rates!!!

bobbo527

http://delawarebusinessnow.com/2017/10/verizon-blacks-wboc-draper-stations-contract-dispute/

“Our goal is always to give our customers the best TV experience while keeping prices as low as possible,” Verizon spokesman Chris McCann stated “Despite our best efforts to accomplish that with Draper, they have removed their channels from Fios TV. We remain hopeful they’ll reconsider their initial proposed rate increase of over 175 percent, which is not a good value for our customers. “We’ve been working hard to reach an agreement for continued carriage with Verizon since March 1 of this year, and frankly were taken by complete surprise over the weekend when Verizon chose to drop our stations rather than continue negotiations,”Craig Jahelka, president of Draper Media wrote in a message.

Didn't someone in this thread write that they did NOT want to increase rates!!?!?!?!?! That 175% will be passed on to you.

bobbo527

@rugby123 wrote:
Fios has dropped both our CBS and FOX channels effective 10/1/17 due to a contract renewal dispute with a small local media company. Fios insists it's Draper media requesting a huge increase which is totally false as I know people at Draper and FIOS(Verizon Big Corporate America) is just beating up the small guy. I have spoken with people at Verizon and they offer me a $5 credit on this month's bill(small compensation for not being able to watch local programming and weather and still paying $200 monthly). Something needs to change to stop these big companies from raping small local businesses at the expense of the customers who keep them extremely profitable.

175% rate increase is NOT exactly nothing.

http://delawarebusinessnow.com/2017/10/verizon-blacks-wboc-draper-stations-contract-dispute/

BradfordII

Verizon Fios Management & Customer Relations:

As Newly Relocated Residents of Delaware from South Florida, We were Very Excited to Have Verizon Fios For Our Wireless, Internet, TV, and Local Phone Service. We were Long Time Southern Bell-Bellsouth-Cingular-AT&T-DirecTV Loyal Customers for Over 20 Years. We had a Internet Service for Business Use With Comcast-Xfinity for a Short While, but The Internet Was Always Dropping Speed, Losing Connections, or Service Outages. We Had and Have Verizon Wireless for Our Cellular Services.

We Could Have Transferred Our Verizon Wireless,, AT&T Internet, & DirecTV Accounts from South Florida to Delaware with No Issues. Instead, We had heard of the New High Speed Verizon Fios Wireless & Internet Availablity in Delaware, and We Wanted To Give It A try For Our New Home in Delaware.

Living In Delaware, We have Only 3 TV Stations for Local News, Weather, Sports, Events, and Emergency Information. They Are WBOC TV 16 CBS, 21 FOX, and WMDT TV 10 ABC, Both Based In Salisbury, MD with WBOC TV has a Broadcast Studio up here in Dover, DE. The Other Channels Included in Verizon's "Local Channel Line Up" are: 1 from Baltimore, MD WBAL 11; 4 from Philadelphia, PA Fox29, WPVI TV 6 ABC, NBC KYW TV 3 CBS, WPHL 10.

Now Verizon Fios Has Dropped WBOC TV Stations from Local Channels for Kent and Sussex County Over a Contract Rate Dispute Claiming WBOC Ownership Increased The Amount By 175%. In Actuality, I Think It Was Based On Verizons Viewers Numbers of Kent County which was Approximately 18,000, and Sussex County of 22,000. The Majority of Residential Customers in Both Counties are Comcast-Xfinity Subscribers for Internet, TV, and Phone, Followed By Verizon and Verizon FIOS, and Windstream.

We are IN A 2 Year Contract With Verizon Fios Triple Play, and 1 Year with Verizon Wireless for Cellular Service. The Number of Channels We Are Offered To Watch shows as 280+ with Local Channels Included. 40% of The Channels Are Shopping Channels, with the Remainder Divided Between Cable Network, Sports, Weather, and News. Our Weather Channel is AccuWeather Based Out of Philadelphia, PA, with No Local Weather Updates on Every 8 Minutes like The Weather Channel Offers on Other Cable or Satellite Providers. Viewers Must Open The AccuWeather or Weather Bug App To View Local Weather Info.

After Verizon Invested 53 Million Dollars Into Delaware to Install Fiber Optics for Their Verizon Fios & DSL, Upgraded Tower Installations for Better Wi-Fi, Upgraded Cable Transmission Lines for Broadband, You Would Think Verizon Would Want To Take Care of Its Delaware Customers !! If the Contract Issues Are With Maryland and Virginia Broadcasters, Then Adjust Those State's Customer Subscription Rates for Local Channels Access. Delaware Customers Deserve More Than 1 Local Channel Offer for Local News, Weather, Sports, & Events !! Delaware Customers Should Not Have To Purchase A Digital Antenna To Receive WBOC TV For Free !!

Work It Out With WBOC TV, Verizon, and Give Kent County, Delaware Customers Their 2 Local Stations Back !!

{edited for privacy}

Dover, DE

CRobGauth

Did you read it has been reported that content provider wants 175% increase?

Have you sent them a message as well?

rugby1231

So today Verizon stock moved higher because of better earnings...guess their making all that money from all the customers who live in Sussex County De who nolonger have access to CBS/FOX but continue to pay upwards of $200 a month for service we are not receiving...and the local broadcaster says Verizon has not been back to the bargaining table since 9/30....Corporate American GREED

CRobGauth

Stocks went upon because wireless exceeded their goals.

FiOS actually showed a decrease in customers.

88-phy

Now we are at the end of October, Still no CBS or FOX. Fios is now a joke. Now can’t watch the World Series, thanks Fios! Looking into finding other solution, such as getting rid of cable all together. Such as Hulu. Thanks a lot 😠

sradam1

When will I get my local channels back (WBOC)? I need to get local weather and news. Philadelphia stations do not meet my needs. I will be switching to another cable provider at the end of the month if the channels are not restored. - {edited for privacy}

BigBillf

Verizon - When will you restore CBS and Fox to your customers in Kent and Sussex Counties?

CRobGauth

This is a peer to peer support forum.

Verizon does not respond to posts here.

Chamey93

They are not forfilling their contrctual duties by not providing CBS and FOX. They could have given us the Philadelphia stations. We could have seen the World Series. How about a refund for the 2 stations they didn't provide (that is really never going to hbappen) Right now I'm reseaching another provider.

mw73

Everyone, if you are not under contract. Take my advice and drop Verizon like the bad habit that they are. I've just locked in DirectTV for 2 years at a great rate since I am an AT&T wireless customer, and the TV service is much better for me in southern DE so far. I will be keeping Fios only for my internet and will be dropping home phone and TV. Their terrible customer service, inability to speak to a real human on Sunday's once you have their service, and their terrible desicion to dump CBS, FOX with no warning or effort to find alternative provders means they really don't want my money.

CRobGauth

Congrats on the new deal.

Keep in mind that DirecTv is not immune from dropping local channels.

They have their share of standoffs with local channels as well.

wolfslair

Don't know about the majority of you folks, but I've pretty much have had it with this WBOC/Verizon argument. I've missed and continuesto miss favorite programing being supplied by both WBOC and CBS.

Since Comcast is not in my area, and going to Mediacom would be going from the frying pan into the fire, I will be exploring satellite providers.

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