Sorry about the resume function. To fix the press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.
Anthony, that is not going to fix it. This is a known problem right now with VOD
yes, this is a problem with me too. Looks like it has been a problem for a year if you search through the forum. Seems like they would have a solution by now. Bummer that you have to restart everything from the beginning - and really bad that this has been a problem for a year, and still there is no solution.
I guess VZN doesn't train their technicians very well -- they have shipped me new boxes for the issue! Then, I call back tonight, since I still had the problem with the new box, and they told me that it is a known problem.
The tech told me that it was to be fixed in the next release of the 'interactive media guide"? Does anyone know when the next release is coming?
I recommend that people call customer service for a monetary credit. Maybe if enough $$ are paid out, we will get the fix faster.
I am boycotting VOD until the system is fixed. I lost a paid-for movie at the halfway point when I took an intermission and the system timed out. I searched in vain every menu for some "resume play" option. I discovered "My Library" had the movie in Flex View, but only Standard Def ( not acceptable). I attempted the purchase page hoping for a "resume" option, but no - and I didn't do a re-purchase because I don't trust VZ to get it right. I called Billing to get a credit. I know that the recent VZ partnership with Redbox means that VZ hopes to make VOD an expanded feature which as accessed frequently by customers. Well, that isn't going to happen if the VOD system is unreliable.
I have always disliked the term "VOD" because it really isn't. It is more like "what is on the menu". Just like a restaurant, you only get to choose what is on the menu, not anything at anytime. For a truer VOD experience, and one that is technically more reliable than the poor implementation of VZ, I have begun to use my laptop to stream to my TV, and I have purchased a ROKU device as well. Both provide a very satisfying experience with surprisingly good picture quality, even for standard definition fare. High definition is available depending on content and the provider. I have not yet gotten a subscription to Netflix or Hulu Plus, but they have a lot of HD material. There is a lot to choose from many providers that is free, and the ROKU people are partnering with both free and subscription providers. As an Amazon Prime member, I also get a lot of free movies and TV shows from that source. This is a whole new adventure in entertainment options, with lots of choices and a level of satisfaction not provided by VZ. I am not affiliated with Amazon or ROKU other than as a client.
I'm having the same problem over and over and over again due to a VOD program I'm watching is stopping half way through the hour program causing me to start again from the beginning. I've had to do this 4 times tonight even after resetting the control box.
This is a BASIC function that does not work whatsoever.
Kindly pay particular attention to this, please, Verizon FiOS TV, and fix immediately.
Otherwise, more and more people will think of Verizon FiOS TV as a "me too" and not like Comcast's leadership position in terms of providing lots and lots of content (look up the news of what Comcast is doing moving forward!).
Here in nyc/manhattan, we have no Comcast option.
Granted, Verizon's FiOS internet service is solid. I have had only 1 instance of "no internet" from roughly midnight till around 5am one night in around 1 year's use. That is as good as internet access gets vis-a-vis other providers like Time Warner, etc.
We have a better chance of winning the lottery than we do getting this lack of function fixed. I was told by a rep tonight that as of 1.9, the pause function doesn't save location and that's the way it was designed. After complaining and showing how **bleep** this process is given that instead of streaming a movie once, it can easily take a half dozen times since the pause function times out in less than two minutes and that doesn't even give enough time to make a cup of tea, that the bandwidth being wasted is unbelievable. And of course the FF function is only 2x and not longer has 3x or 4x and the fast forward doesn't work on VOD, probably because they don't want you going through the commercials they are putting before many movies and shows now, it takes 10 mins to FF through 90 mins of movie just to watch the last 15 or 20.
I think FiOS is now being managed by the same people that manage Time Warner Cable. I left TWC in favor of FiOS because of their shotty services and support. Now VZN has fallen as low as TWC which puts them in competition for politician level idiocy.
Sorry for the complications on resuming the VOD. We are updating the VOD servers to get this corrected.
I have also had this - and other - problems with VOD. I keep being told a fix is in the works - when I actually have the will to call to complain and wait on hold for ages. Last night had that problem, then couldn't re-wind a program that I was watching, and for the grand finale, the third show that I tried to watch just completely blacked out from time to time. I am growing increasingly frustrated with these ongoing problems, and am seriously considering returning to Comcast. I would have hoped that since this is a known widespread problem, Verizon would be more (than none) pro-active in keeping us informed as to what the problem is and progress on resolution. Every time I call customer service it's like a new thing. One guy actually told me to check the spliiters (that Verizon installed) in my basement. Really? Everyone's spliiters have suddenly gone bad?
i still have this problem to this day and it is very annoying and a major reason i dont use vod
I am under no illusion that chest thumping on this forum will have any positive effect, but I too am done with VOD until the resume problem is corrected. Until then I'll just rent my movies some other way.
Maybe....just maybe....if resume being broken costs Verizon enough revenue they'll take notice and move a fix up on their list of priorities. I won't be holding my breath.
So this has been going on for a year?! Unless all of the functions are working properly, I won't be investing any money on VOD. This is ludicrous. You have a Resume button, it should work.
Verizon just keeps raising their prices, and giving us less.
This is disgusting!! This has been an issue for OVER THREE YEARS and they cannot come up with a solution??? Where do we send complaints to?
Is this for real? Resume rarely works for me and I can't believe it.
I was watching a 2 hour primetime VOD program that disables fast-forwarding, and I got about half-way through when I paused for several minutes to take a break. When I returned, live TV was playing. I found the show again in the VOD menus (tediously) and there was a Resume option, so I pressed it and it started from the beginning of the show. I was very angry. I thought it was just a fluke, but it's definitely not since it's happened to me several times already for all kinds of VOD content (free TV, premium TV and movies).
I heard that Fios was way better than TWC, so I switched this month after moving into my new apartment. So far I'm very disappointed, and I've got a 2-year contract. The menus are way worse than TWC (especially Premium VOD), the FF function appears to be much slower (although I do like the skip-30 seconds feature) and the Resume VOD feature rarely works for me (and it's probably the most important feature to me).
I haven't tried calling tech support since I came to the forums first, but I'll probably try that next. Frankly, I'm surprised that I'm seeing other people reporting this same issue for over three years now.
- Disappointed customer
For me, it always works on Some VOD channels, and never works on others. I suspect something in how these particular channels are setup BY THE SUPPLIER.
