Santa broght my kid a TV. I get it hooked up only to eventually figure out the cable runs from the splitter to the room are shorted out somewhere. I initially thought the box was bad until I tore down the Media Room to swap boxes as a final test. Of course this was after placing the order noted below.
To solve the problem I searched for the error code only to learn it was in a boot loop looking for loads. I could see the unit in the ARP table of my router so the if the cable was good enough for that, everything should be ok for cable service. After at least 3 terminal changes at both ends with different types of connectors, using different ports on the splitter as well as changing all other cables and barrels plus swapping out the box, the only thing left is the cable run from the splitter into the room. I got online to get a defective box returned and upgrade another as well to HD. Now after 3 chat sessions and 4 phone calls, this is the situation: since that order was placed I have to wait for the new boxes to arrive - no way to cancel that order or override it. There is also no way to cut a second order to have a tech run a new cable unless that order is closed. Couls nobody at verizon explain how the system works before locking this down like this? Do they even know?
The fios service is great, never had any issues. The one defective box I have had in the past was replaced by mail without incident but now having to tell my kid he has to wait at least 2 weeks for a crappy verizon business system with no way to override just sucks mud. The VP that authorized this system really needs to have his bonus looked at heavily, actually does he really need one at all? IMO, nope!
