2nd media server crash in 6 months, 5th stb in a year. Why so many dvr failures? Does anyone care? Sure you get a new box but you lose all your recordings and you have no tv for 2 days. What is left of my patience and faith in FIOS are fading fast. I'm sorry to say that because I was sure fibre optics was the way to go and I was very excited and sure I had made the best decision back in 2010. The customer service experience is the worst. I was put on hold for an hour only to be cut ff after a recording says that the office is now closed. Finally I get a human on the line and he acts very stand offish and put out. Miguel spoke to me like I was an idiot. This is how I spent my evening after working all day. I wish someone would actually review that recorded conversation because it was ridiculous. What planet am I on? If that were not enough I am paying a small fortune for this experience. What a waste of time. I'm so disappointed.
Unusual.
Are you sure they are crashes and not software updates. I have had the boxes, get slow and non-responsive, causing me to force a to reboot. But not "crashes"
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