Now having spent over 4 hours on the phone and in online chat with Verizon support, no one has a clue how to fix my problem. My first session lasted over 1/12 hours ending with the tech saying he was going to escalate the problem to network techs. He said they told him it was a network problem.
Six weeks later, Pandora widget still has no audio. Call back and get a tech on the phone, she disconnects me and does not call back on the cell phone number I gave her in case we were disconnected. Been 24 hours and no contact from her.
Go to online chat, go through the whole big explanation (reboots-remove and reinstall- extensive diagnostics tests- shipped out two new set top boxes- neither solved the problem- escalated to network techs).
I was told by the tech in the online chat that it was a network problem and he could do nothing (told me this three times after I told him my neighbor's Pandora widget worked fine) He still insisted it was a network problem. I finally asked for a supervisor who told me the same thing. I insisted she contact network techs and she did. Guess What? There was NO network problem.
She then said she would have to go thru all the steps we had done six weeks ago because it was not a network problem. I told her several times we had done this all before without results. She insisted. Guess what?
My Pandora widget still has no audio. I am tired of wasting my time with these folks, Obviously they are not qualified to take care of the problem, nor do they wish to help by finding some one who is.
I think I'm through with Verizon Fios.
