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What's Going On With Your Guide?

There are a lot of issues that currently exist with your guide and for whatever reason the people in your company are not getting the issues corrected and the guide continues to get worse. I have previously posted on here about how a lot of the data does not match on the guide and that i have taken it upon myself to get the channels corrected for everyone nationally who has fios for their tv but more problems continue to pop up everyday. For example channel 218 vh1 classic has for the next few days "to be announced" on the guide with their being no indication of any programs on there coming soon. Another is cnn channel 100 or 600 in hd which next weekend the data that you have for next saturday and sunday is the schedule of what is usually on monday through friday. There is another channel called mega tv channel 466 that i was watching yesterday and everything was fine with it but now when i go to that channel there is a message saying "mega tv has been temporarily discontinued by the provider." Another channel that you just added is a brand new movie channel encore espanol channel 363 that has been there for a week already with a logo and a schedule of movies for the last week but when i try to either watch or tape something the message that i get is "verizon new content coming soon." Now in the past i have mentioned a lot of issues that exist with the current guide but now new problems continue to pop up everyday. I hope that you are truly trying to correct these issues and if you did not know about them then you now know. As far as the guide is concerned i have been getting things corrected on my own but it has been a lot of work so i have provided you with the name and number of the man who is responsible for all of the data that appears on your guide because it is his job to make sure all verizon customers have the most accurate data on their boxes. If your techs were to call him or email him with the email address that is on my ticket he will get any issues with the data on the guide corrected immediately. He works for the company that is your guide provider plus the guide provider of two of your competitors who if contacted his techs will correct everything. As for mega tv i see that they are getting a lot of complaints on their website about what is going on with the channel not appearing on the fios guide so i wonder if this is a contract dispute, a temporary thing of the channel not being there or if this is an indication of the fact that you may be adding some more channels in spanish as you are also doing with encore in espanol channel 363. If so then i hope that you have finally heard the requests that go back several years of people asking that canal sur peru or any kind of channel from peru be added because you have every other spanish speaking country in your spanish package but a channel from peru. It is not only the guide that is an issue but your widgets are a problem too. The tmz widget for example has been in and out with it rarely ever working as it should.

Comments

Anthony_VZ

I'm sorry for the content problems that you are having., I have sent you a private message to get more information.

sue1000

the new guide is CRAP!!!! Go back to the previous version

sue1000

your website is one of the most user UN-friendly I have ever encountered

mudpie1

i agree, the new guide is horrible. awful. i want to have the option to go back to the version before this one. did we get a warning of this change?

skyesmom

Whatever update happened to the Guide this morning is awful Everything is blurry and hard to read. How do I fix this or can we revert to a previous version?

Justin46

All of you complaining about the new Guide are just wasting your time. I have had the new Guide for maybe a month now, and I love it, I think it is far, far, far, far better than the old one. So it all depends on you perspective I guess, or maybe your willingness to accept change. But the change has occurred, and there is no way for you to get the old Guide back.

Now, there are a few options that you can experiment with that might make a difference. In the Menu on the STB, take a look at the various options under

Menu ==> Settings ==> Video

that you might try adjusting, especially if you have an SD TV attached to an HD STB.

You can also choose the default format of the Guide you want to see, this might help some.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

kmholle88

I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?

Justin46

@kmholle88 wrote:
I'm also really unhappy with the new guide. It's much more difficult to read, and it functions much, much slower than the old guide. It takes at least a full 2 seconds to simply scroll down one channel in the guide. My biggest complaint is that the guide automatically defaults to "all channels" instead of a favorites list. Since I don't subscribe to all channels, this is very annoying. The old guide stayed on my personalized "favorites" list every time, and the new guide automatically changes back to "all channels" every time you exit the guide. Is there a way to set a favorites list as the default guide?

Sure, same way as in the old Guide. But at least for me, when the upgrade occurred, I did not lose my settings for Favorites, all were as I had them in 1.8. But just go back into the Menu and make the changes the same way you did before. If you need help on that let us know. There are many more options available in 1.9a than 1.8, so you really need to take the time to sit down and go through the entire Menu, you may find a number of new things that you will like.

Re: your comments on speed. I know that the 1.9a level works very slowly on the QIP6xxx boxes and the QIP2500-3 box. What model STBs do you have? If you have older boxes you can almost certainly get them replaced at a local Verizon store if one is available, or by ordering through the Verizon website. I anticipated the problem and replaced my 6416 and 2500-3 boxes with new 7232 and 7100-P2 boxes about 4-5 months ago, they perform very well, scrolling down a channel in the Guide takes maybe at most 0.5 sec. If you have a newer box, then I suggest you pull the electrical cord, wait 30 seconds, plug it back in, and see if it makes any difference.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

thevigil

Noticed some of the comments about the new Verizon tv guide. I concur with the crowd indicating displeasure with the guide. Lots of wasted space on the left side, top and bottom of the new guide. The original guide presented more channels and more times with each screen display. The original guide was quite useful for me, and functioned perfectly fine. I would like the opportunity to choose between the two guides. Change isn't always a good thing.

Customer456

The new guide is horrible, both in functionality and appearance. The “Cursor Left” quick menu is gone, the foggy baby blue with white lettering is hard to see, the additional graphics cause the system to lag and be slow. In short you took a guide that finally started to work and have good functionality and turned it into some preschool, ill designed, buggy mess… And yes like most everyone else here I want the old one back…

VectorVictor

Really? Horrible?

So you can't press the 'option' button to select your guide instead of the left button? That's "horrible"?

The ability to save and recall searches and DVR recordings, when we couldn't before in 1.8 is "horrible"?

Frankly, if you would have taken the time you spent posting here, you could have gone through your settings and reverted back to the classic view of the guide already. Instead, you're busy using absolutes of disporportionate scale to describe what is clearly an upgrade in firmware and functionality.

MiMeQu21

If you want to view the Guide similar to what it was in 1.8, go into Menu, Settings, Television, Guide View, then select Classic View. This will give you less channels to look at in the Guide and make the boxes a bit bigger. However, it won't change the color on the screen, as some have complained about the blue/white combo.

For only looking at subscribed channels, you don't have to mess with changing your Favorites button (unless you only have specific channels on it). To only view subscribed channels, do the following (only works in 1.9):

-Go to Menu

--Go to Settings

-Go to Television

-Go to Last Viewed Guide State

-Select Enable

Now, select Guide on your remote and then select Options on your remote. Select "Subscribed Channels." Now, when you go into the Guide, you will only see the channels you subscribe to. Please note it will also show Video on Demand channels and PPV channels, even if you don't get those, as you have the opportunity to purchase them. You can also set this to show only your Favorites channels or only HD channels. If you want to change the setting, just go back into Guide then Options and make the change. Note that if your power goes out or if you reset the box, it will revert back to "All Channels," so you'll just have to go back in and make the change.

Hope these help.

stan5409

Smiley Mad

stan5409

You can say that again and again and again and again. This new guide is hard to read, very slow in fact it gets stuck often. Just a piece of junk.

Bendu

I agree.

The new guide sucks. It's hard to read and is slow to use.

charliewatts

Bronze Contributor I

Posts: 109

Registered: 03-16-2010

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Re: New Channel Guide

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09-15-2011 05:36 PM

While this won't help the color issue, if you go into Menu, Settings, Television, Guide View, you can select Classic View (if you have IMG 1.9). This gives you the Guide as it was in 1.8, so there is not as much clutter on the screen as with the new view. There won't be as many channels to view on one screen.

Justin46

@Bendu wrote:
I agree.
The new guide sucks. It's hard to read and is slow to use.

The new Guide is great. It is easy to read and very fast.

Now, you are of course entitled to your opinion, just like I am entitled to mine. But in less than two weeks I will have had FiOS TV for 6 years - I have seen the good and the bad, and everything in between. This new version is way better than ANY previous one, with lots of great new features - can you even name any of them?

You think the new guide is slow; why do you think so? Compared to 1.8? What functions are slower? What STBs are you using it on? If you have older STBs I suggest you upgrade to newer ones, they have more powerful processors and more memory, I feel sure that will make a difference if it really is slow (and for the record, it is absolutely no slower than 1.8 was on any of my 3 STBs, all of which had 1.8 before I got 1.9 about a month ago).

I see you just registered here today, and have made 3 posts, all of which I would bet are negative. Why do you feel the need to come here and complain? Just because? Or does it really make you feel any better? Instead, why don't you at least make an effort to first of all understand what is new (NOT just the changed Guide format and colors), what is better (and yes, maybe what is not), and then make an actual positive contribution. This site is for users to help other users, nobody can help you (or I suspect would want to) if all you want to do is complain. Why don't you try helping? We would all benefit.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

Justin46

@stan5409 wrote:
You can say that again and again and again and again. This new guide is hard to read, very slow in fact it gets stuck often. Just a piece of junk.

Well, lets see, I have had the new Guide for about a month, has never, ever gotten "stuck", I find it easier to read that the 1.8 Guide and my eyesight is not the greatest, and there are many great new features included. I think it is a big improvement.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

VectorVictor

Justin--

I agree. The guide is fine, and the fact that you have a scant few people complaining (as compared to a *real* issue, like the Tennis Network problem) just means there's going to be a vocal few that are going to complain about this guide, no matter what Verizon puts out.

Frankly, until any of the complainers start listing their hardware (TV and set top box), it's really difficult to take any of their criticisms seriously.

clydecowgirl77

Smiley Mad I'm also very unhappy with the new guide. It is quite SLOW and it seems hard to read - and I have perfect vision. It just seems that there's too much light difference and it gives you a headache. Maybe it's too big and does take up too much room like I read someone else post. I do know now that I cannot see the time anymore because it's too high on my screen... and I dislike that they changed the options for a channel so if you want to set a reminder, you have to go 2 spots down...or else you end up going to that channel. Also, the guide doesn't place your current channel on the middle line anymore... it readjusts and puts it one down. Very Disappointing... and I'm usually one for new improvement! SUCKS!!!

jd285

I too am very disappointed with the new guide. The old one was much easier to read and functioned better. Enough people have stated enough complaints and I am not going to repeat. My main displeasure is the difficulity reading/colors.

My 2 cents, maybe Verizon will listen if enough people express displeasure/negative opinions about the new Guide. Appartently we here in Texas are among the last in the nation to get it according to Verizon.

Please listen up Verizon!!!

Thanks

dee1314

I can't stand the new guide. I have difficulty reading it. I demand to have the option to set it back to the previous one otherwise this could be the change that will have me signing back to Cablevision. What good is the new guide if I can't read it?

BobMack

This new guide is really is the worst! On our 40" flat screen it only allows us to see 7 channel choices....never mind the 27" in the bedroom with this new guide you can only view 5 channels at a time with and thats with the FULL SCREEN! Option checked...I Wanted to throw the remote threw the tv tonight..Tried several different settings. & they were worse...Not Happy at all ...Verizon Fix it! How do you expect people to enjoy programming when it takes a half hour just to try and find something to watch???

BobMack

Wow Justin this is a formun we came to vent our frustration Because lord only knows you can't get help when you call..I only registered today also for that exact reason! Not. A Happy Customer and we need to let someone know !

tns

@jd285 wrote:
I too am very disappointed with the new guide. The old one was much easier to read and functioned better. Enough people have stated enough complaints and I am not going to repeat. My main displeasure is the difficulity reading/colors.
My 2 cents, maybe Verizon will listen if enough people express displeasure/negative opinions about the new Guide. Appartently we here in Texas are among the last in the nation to get it according to Verizon.
Please listen up Verizon!!!
Thanks

No Texas was in the third of six DAC's to get it. You were decidedly in the first half, not the last to get it.

Colors are the thing that might be changed in the future as a large number of people, even those who otherwise like 1.9, have complained about them.

Someone else earlier mentioned lots of wasted space on all sides. If its really a lot of space perhaps you are seeing the wrong version for your TV, e.g. SD on HDTV. If they are talking about the fact that it doesn't go to 5 % of the edge of the screen, that is in fact in response to the complaints that the earlier version ignored the standard Safe margins (action safe and title safe) that have been built-in to TV's standards for years. I.e. older TV's (and newer ones not set to show all pixels) would might well have these areas partially or completely off the screen.

Those who complained about the new "pip" (isn't really a pip) obscuring the channel number forget that the old one actually obscured three whole channels of the guide's programming info (so you only so about 1/2 an hour of guide info for those channels.

gtsfer

Upgrade? Hahahahahaha.

Classic view does NOTHING about the grossness and disgusting colors.

dougkatz@gmail.com

It takes about 2 seconds to respond to any button press when I am in the new guide, and about 10 seconds for it to even pop up. I guess that my set top box type is a motorola QIP2500-3. How can this be fixed right now? This is a service that I pay for.

randijuric1

the new guide is terrible it doesnt fit my screen at all i have to resize between guide and the tv show. it sucks horrible. the last one was better and i have to reprogram all of my shows i had set to automatically dvr. **bleep**. man....this guide is crap and terrible for the eyes too.

Bamanative1

As with every Saturday morning I get up to see what college football teams are playing on TV. I have to go through folder after folder to see who is playing on what channel and what time. Or I have to go through the entire guide to find channels and times. I even tried the TV listings in myverizon.com. The only choice I have is to look at today's paper to find that information. This is unacceptable. It's not just sports, if you want to find any Tv show and channel you have to go through the same process. Maybe you need to look at Cox Cable and see how their guide is set up. It's easy to use and you can find what you want in minimum time. My suggestion is the next time you make a drastic change get some people off the street and ask them to find a program they want and then you will know if it is user friendly. Your current guide is not.

boblog

New guide is horrible. especially the bottom notice when you change channels. covers half the screen for tooo long

profwolfe

I'm also very unhappy with the new guide.

Is there any way I can change it? I cannot see it well enough, or clearly - it's very distracting and slow. Please let me know if this can be changed. Thanks much,

SINGLE62

I thought I was going blind or hallucinating when the new guide came. How dare Verizon make these choices without permission and while they get our money. Fed up, thinking about going back to Comcast. Baltmore MD 21228

RSherm

I agree the new guide is not as helpful as the old one. To start with the colors are weak and look almost blurred.

I did think some tweaking was in order but the results are not good.

Justin46

@RSherm wrote:
I agree the new guide is not as helpful as the old one. To start with the colors are weak and look almost blurred.
I did think some tweaking was in order but the results are not good.

For everyone who is complaining, please at least include the model(s) of the STB(s) and type of TV(s) (LCD, plasma, tube, etc) you have. While there is nothing you or anyone else can do about the actual colors or the fonts themselves, there may be some options that you can change that will improve what you see.

And if you have 6xxx or 2500 boxes you should give serious consideration to asking Verizon to replace them with 7xxx boxes because I feel pretty certain you will never be happy using those.

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

questioning_old

Good luck Justin. I'm going to let you take over on this one. 🙂

Did you see the same complaint that was posted yet again immediately after mine, mine which repeats the same recommendations that we had come up with? I'm not picking on anyone but I definitely have to see the humor in this.

Maybe you should work for Verizon. I agree that it's important to be specific with the informatiion about your equipment so the help being offered can work better.

Twinsberry

the new guide truly is horrible. I can't even see the guide, why did we have an option to remain with previous guide. I've been looking for a reason to reduce my bill, now I don't have a reason to pay for three boxes and a DVD when I can't read the **bleep** guide. Verizon really screwed up with this update.

BarbaraB1

@MiMeQu wrote:
For only looking at subscribed channels, you don't have to mess with changing your Favorites button (unless you only have specific channels on it). To only view subscribed channels, do the following (only works in 1.9):
-Go to Menu
--Go to Settings
-Go to Television
-Go to Last Viewed Guide State
-Select Enable
Now, select Guide on your remote and then select Options on your remote. Select "Subscribed Channels." Now, when you go into the Guide, you will only see the channels you subscribe to. Please note it will also show Video on Demand channels and PPV channels, even if you don't get those, as you have the opportunity to purchase them.

I tried the subscribed channels option but it doesn't show the correct channels. For example, it doesn't show 550 USA HD which I do get but it does show 668 Planet Green HD which I don't get - when I switch to it I get the "you are not subscribed to this channel display". Is there any way to get it to show the correct channels?

bana2166

Your categories guide is terrible ...........

Why can't guide be about the actual subject .... .

For example : Fooball - List everything about football under the categories of Football ....... Baseball - List everything about baseball under the categories of baseball .... Etc, etc, etc ....

Why can't versizon do that with the guide regarding Movies, Drama, News, Science, Health and Sports ....

thanks

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