For some reason my STB has started dropping recordings, series that are preset to record are not showing up in the record list. Resetting the box fixes the problem for a short time but then it startd up again, and several times now I've missed things that should have recorded. Now I have to keep checking everyday to make sure everything is working.
Solved! Go to Correct Answer
This is a known issue with the latest quantum release. Verizon is working on a fix but as of yet, there is no release date.
I have found that if you find a series that isn't recording do the following:
Chose the series.
Chose modify series.
Make no changes and then save.
I haven't had any series repeat.
We have two DVR's and we have to check every day to see if the scheduled recordings are still on the list. Otherwise we have to reset one or both of the DVR's. Then the future recordings are listed. A pain when we're home, but not so easy when we will be on vacation. This is a rediculous situation. My Son keeps telling me to get a TiVO.
Its been reported that a fix has been fielded in limited sites.
If so, hopefully the rest of us will get it soon.
How do you know if you were one of the lucky ones to receive the fix? Will it show up as a change in the release#, build # firmware version etc?? Or to have to keep checking it several times a day to see if it works?
It is reported to be version 3.1
But no confirmation of what is in it or when it will be delivered to others.
So, its not just me, thought i was going crazy and deleting shows in my sleep. Is this going to get fixed soon?
I have been having the same problem since March and have spoken to them several times with no resoloution. Last Thursday, they were able to send me an update while i was on the phone with them and it seems to have fixed it ( It's been 5 days with no issue).
The version you need is:
Release 3.1
Build 06.55
UI version 06.54
Firmware KA15.16.16.03Alder.547911
You can check what version you have by going into menu>settings>system information
As to that fix, i.e. upgrade of DVR software to version 6.55 etc : I first called Verizon about 3 weeks ago and was assured that the upgrade would be pushed to me in a couple of days. Did not happen. Called back a week later, and got the same response (service clerk talke to back room tech in both cases). Upgrade still did not happen. It finally happened toay (22 June 2016). Hopefully, the problem will now be cured. Also hopefully they pushed the same upgrade to others.
It is being rolled out in phases. Some got it last Friday.
Others on Wed.
Final batch is projected to be Wed of next week.
Start a new topic or ask questions in the open forum.
