My verizon fios picture started freezing up and losing sound. If I juggle channels around I can eventually get the channel back and working again. This is happening daily now. Any simple solutions?
Check all connections and splitters; make sure they are tightly seated.
dms,
If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service. You can also schedule a repair. Here is the link: http://www.verizon.com/repairYou can also find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp
I too have this problem. The connections are good and "troubleshooting" doesn't help. I've even traded for a new STB. It started happening with the software upgrade, and seems to be associated with multiple recordings. For example, if I'm recording two shows and watching one of them (live while it's recording), pausing the show I'm watching freezes the system. Sometimes juggling the channels helps, but more often than not, the whole thing shuts down and reboots itself, causing the loss of large chunks of whatever I'm watching AND recording. Very frustrating.
All connections are tight; "troubleshooting" didn't fix the problem. Again, it started with the software "up"grade and it's the second STB with the problem. TG
Have you tried DVR power off, then DVR power on when on the channel that freezes? Possibly also on non DVR? I know there have been issues reported. We hope img 1.9.1 fixes. I believe it is on the list.
I haven't, but it seem redundant since the thing reboots itself anyway. TG
I am having same problem, when is img 1.9.1 coming? Any date yet?
@prisaz wrote:Spoiler (Highlight to read) Have you tried DVR power off, then DVR power on when on the channel that freezes? Possibly also on non DVR? I know there have been issues reported. We hope img 1.9.1 fixes. I believe it is on the list.
I have the same exact problem, which again started with the purported software "upgrade." Exchanged DVRs and still the same issue. This is a FIOS software issue.
I have five tvs, each with its own STB. At various times any one of them will have a frozen screen and no sound. The screen eventually comes back, sometimes when I change chanels back and forth (often many times) or turn off the tv entirely and turn it on again.. I have had FIOS for less than a year now and the problem started shortly after I purchased the service. The audio is extremely inferior to my previous tv service with a sattelite company. For the audio, a technician came out and listened and said he could not detect a problem, after which he admitted that his hearing is not so good anyway. Over time I think I just adapted to the poor audio quality. I suppose I lost my comparative frame of reference to better audio over time. The exception is sometimes the quality is worse than it was within a short time frame. Is there a solution of the screen freeze/sound problem. I find it very annoying.
I'm experience the same freeze of my TV programming and it's getting more frequent - now every two or three days. When I call Verizon's Customer Service and finally get a Supervisor, they tell me they're aware of the situation & working on a solution. This is the answer I'm receiving for three months now. I mentioned to these Verizon Customer Service agents that I have NEVER experienced this type of freeze when I was with Comcast., That seems to go on deaf ears.
The recovery time runs betwee 15 to 20 minutes to remove the Freeze by rebooting sometimes more than once.
Does anyone know what's going on and why they haven't fixed this problem?
Mine freezes and hiccups while playing the recordings on the DVR in another room AND video on demand. Live TV is great. The live chat "agent" was useless. The "next step" recordings were unhelpful. Problem still persists. For $239 a month, I expect perfection!
BTW, relatively new STB, HD 71001 model. Help?
So here are my details. I tried all on screen help: rebooted the STB a dozen times, unplugged, etc. etc. Got the Live Chat who took four minutes to reply to my detailed description with "for security services, please provide us with your name, address, etc." Duh. I'm logged into my Vz account. Let's move it along. Then my phone call to customer service: 12 minutes with "Next Step" until "You need to speak with a representative." Fine. "Greater than 10 minutes wait". Fine. 14 minutes later, ring ring, click, click, dead line. Seriously?
Abou 10 days ago, my STB stopped delivering On Demand video without freezing, stuttering, and making it unwatchable. Same with DVR recordings from the MRDVR in the living room. Live TV is fine.
I'm having the same problem since the upgrade. Troubleshooting on verizon site is no help at all.
Verizon, any real solutions?
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