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video on demand resume play feature

The resume play feature on fios video on demand no longer works. This is true if I stop a video on demand feature using the stop play button or if I just pause it and let the pause time out. When I go back to the program and click resume play it starts the program over again. I called Verizon about it. They said it was a known issue but that they didn't have any idea when it might be fixed.

Does anyway know of a way to get around this problem?

Comments

DocRAL

I don't have an answer, but wanted to say that we are having the same problem. Not sure when it started. It is frustrating. We cannot pause a show for too long or it will stop and we have to use the "fast" forward (which is very slow) to get back to where we left off. I hope Verizon knows about this.

Anthony_VZ

We are aware of the timeouts inability to resume play. If you were to press STOP on the remote, it sets a bookmark. The bookmark is not set when paused. That way when it times out it doesnt remember where it left off. This will be fixed in a future. I apologize in advance for the inconvenience this is causing.

kadykaia

I hope this helps:

On 6/3 we experienced the same problem. Verizon sent us a new DVR box, which we received today via UPS. We exchanged the MOTOROLA QIP 6416-2 (Silver Box) and received a QIP 7232P2 (Black Box). The Resume Play feature works fine now.

matcarl

A new box would have nothing to do with VOD Resume Play

kadykaia

The

draytonp

How is this not fixed?? If I pause a movire too long it stops. It will NOT go back to where I was. If I push the stop button it puts an option up to "resume viewing", however it takes me back to the beginning of the movie. It is really frustrating that I can't pause long enough to make a bag of microwave popcorn.

GSDad

Go to my stuff. Press play it will take you to an option to resume

[Deleted User]

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