Amazon Firesticks not working
koolbreeze711
Enthusiast - Level 2

So I'm a new Verizon subscriber. I can't imagine what possibly could be happening that doesn't allow my firesticks to work. I'd probably wouldn't even direct problem to Verizon but's it's all four of them and it's happen once before. I had to call in to tech supporta couple of weeks ago because I was having trouble, the rep did something behind the scenes and in addition to rebooting router, Wholla they all work. So just asking the question here what could possibly be going on? Because if this is going to be recurring then I don't want the aggravation and need to cancel my service. Any help would be greatly appreciated.

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TomH121
Community Leader
Community Leader

Hope this answers some of your concerns.

I personally use 2 Chromecast Ultra's for my TV's

https://www.dslreports.com/forum/r30439829-Using-Amazon-Fire-Stick-with-FIOS-TV

clem21
Community Leader
Community Leader

For a single Firestick to work properly you need a fairly fast internet connection or it will stutter and freeze. If you try to use all 4 at the same time,  you'll definitely have problems if you have slow internet speeds or poor coverage in the rooms. I'd make sure you had at least 75meg internet service or better and try to connect some of the sticks to your 2.5M network and some to your 5M network to spread the bandwidth load. Rebooting the router usually clears up some issues and is always a good, simple way to start your troubleshooting.

koolbreeze711
Enthusiast - Level 2

So are you telling me Verizon Fios can't handle 4 Amazon Firesticks with two of them hardwired with adapter? I might add I can't even get one of those hardwired to connect without getting the "Home is currently unavailabe - can't connect to the server" error when it says no internet connection issues. What is that?

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koolbreeze711
Enthusiast - Level 2

I might also add had the router replaced and still getting error

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clem21
Community Leader
Community Leader

@koolbreeze711 wrote:

So are you telling me Verizon Fios can't handle 4 Amazon Firesticks with two of them hardwired with adapter? I might add I can't even get one of those hardwired to connect without getting the "Home is currently unavailabe - can't connect to the server" error when it says no internet connection issues. What is that?

No, what I'm telling you is to make sure you first have the internet speed capacity to handle 4 streaming devices simultaneously. I have no idea if you have slow, or gigabit internet service, you didn't specify that. It is one possible cause for issues. Personally I have 75/75 service, and can stream to a Roku in 4K, 2 tablets and a phone simultaneously.

koolbreeze711
Enthusiast - Level 2

So I just checked again with the Verizon speed test site from my computer (Imac). Not sure if using an IMAC means anything, but interesting though. So the Verizon site does two test Router and Device. Router 949mbps up /845 mbps down, Now the Device which definetly needs a look over is 89mbps Down/130mbps up. Hmmmmm

BTW, that's over WIFI, didn't check with it hardwired

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koolbreeze711
Enthusiast - Level 2

Let me just throw something else in this, like I don't have enough, a couple of these TV's are smart TV's so just for kicks I tried watching something on Amazon Prime and it just freezes, those TV's are hardwired to the internet and I know our Amazon Prime account is in good standing!! Hell we just paid for the year couple of months ago. I am going to get Amazon tech on phone though. Yikes!!!

So I'm really not sure what gives, all this started with my switching from Xfinity to Verizon. Never ever had a problem. Still have some time left before my thirty days are up since installation and may have to go back. 

dcicc7
Newbie

We just switched from Comcast (100mpbs connection) to Fios (1Gigabite) because of the price difference. Our firestick never had an issue on comcast, and we can't watch anything with constant pausing on Fios. The fire stick is literaly six inches away from the router, so it is not signal disturbance. Tried rebooting and unpluging firestick. It might work for a few minutes. Tried changing channels on Verizon 2.4, still doesn't work. So it's not just you. I wish I had an answer for you. I was so psyched to save $100 a month on internet/cable, after figured increasing my mbps ten fold would be better, but it's not. My other devices connect fine, no better or worse than comcast, but the fire stick is so frustrating its not worth it.

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clem21
Community Leader
Community Leader

All I can say then since you both test fine for internet speed is that unless there is an interference problem, post here:

https://www.dslreports.com/forum/vzdirect

They will help very quickly.

Also there is a way using Vudu app without signing in to do a speed test with the Firestick. Install Vudu app, go to Browse, My Vudu, Info and settings, Network speed test. You should be able to stream 1080 at a minimum.

koolbreeze711
Enthusiast - Level 2

Sounds like my story to the tee.  have a few days left with Verizon before my 30 days are up, but have to figure out how to go back to Xfinity

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clem21
Community Leader
Community Leader

Have any of you gone into router to change the 5g channel? Could be some nearby interference messing things up on that channel. Also please try the Vudu speed test with the stick. Any other speed test wont reflect the direct issue with the Fiirestic.

LachesisV
Newbie

My girlfriend is going through the same.  She has the 300 mbps internet service and her Fire Stick lags; she's lucky if mkst apps open in 5 mins; some apps like Netflix have no problem; ESPN app doesn't open at all.  We've tried everything.  We founs out the best 5G wifi she gets is when the following changes are made: 1) Channel 36, 40 mhz for 5G; 2) 6G disconnected.  With these settings, she gets 305 mbps on 5G with the Fire Stick time and again but still it lags and apps don't open; any changes made will severely decrease 5G wifi.  2.4G works perfectly for laptop, thermostat, etc.  Verizon customer service didn't help, they were just pushing us to buy more speed.  We really have no idea what to do.

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clem21
Community Leader
Community Leader

@LachesisV wrote:

My girlfriend is going through the same.  She has the 300 mbps internet service and her Fire Stick lags; she's lucky if mkst apps open in 5 mins; some apps like Netflix have no problem; ESPN app doesn't open at all.  We've tried everything.  We founs out the best 5G wifi she gets is when the following changes are made: 1) Channel 36, 40 mhz for 5G; 2) 6G disconnected.  With these settings, she gets 305 mbps on 5G with the Fire Stick time and again but still it lags and apps don't open; any changes made will severely decrease 5G wifi.  2.4G works perfectly for laptop, thermostat, etc.  Verizon customer service didn't help, they were just pushing us to buy more speed.  We really have no idea what to do.


I know there was a recent fix for the Firestick that should be out soon. Don't know if this issue is also resolved.

LachesisV
Newbie

Thanks for the response.  Unfortunately, nobody at Verizon via online or at physical stores are able to help us.  As mentioned above, we have tried everything.  Everything on the Fire Stick and adjustments to the Vsrizon router re channels, width of wifi coversge, 6G, etc.  We have no choice but to get her a Roku or Apple TV and hope either works.  The 300 mbps internet option should be enough to stream 1080p movies, and my girlfriend's move to Verizon from Xfinity was to cut her outrageous internet bill.  

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Sunshine930
Newbie

I have the same issue and it's crazy.

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hellion1
Enthusiast - Level 1

changed batteries, unplugged and replugged router and firestick.  won't let me access any programing

clem21
Community Leader
Community Leader

@hellion wrote:

changed batteries, unplugged and replugged router and firestick.  won't let me access any programing


Does the Firestick get assigned an IP address from the router and does it have internet access? Could be an IP conflict if not, and that would cause the issue. Also try changing the 5Ghz channel on the router form auto to 157.

Lrgross50
Newbie

Same problem.  I switched to FIOS last week and my Fire Stick went dead.  I changed batteries, rebooted, nothing helped.  I have YouTube TV, so it’s not like I don’t have enough to watch, but I found it puzzling.  Does ROKU have the same problem?

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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