Can't Log In
WitcherFan401
Enthusiast - Level 1

Can not login to any streaming sites with my Fios credentials. AMC/HBOGO/MAXGO etc. Tells me to login, I select Verizon Fios and it goes to this screen without logging me in:

https://ssoauth.verizon.com/vzauth/UI/Login?realm=dotcom&module=AIAW&goto=https://ssoauth.verizon.co...

Any ideas?

11 Replies
ughihateissues

Ok every body, here's the fix:

  1. Go to this verizon URL and under "Chat with us" click the black "Chat" button to open a chat window that will connect you with an agent in minutes
  2. After the prompt,  select that you are having issues with your "Account"
  3. Then,  ignore the auto prompts and simply type "it's not that issue, the website hangs after sign in"
  4. Select that you need "Tech Support & Sign In Help"
  5. When you see the message "all of our agents  are assisting other..." just wait a few minutes and a live agent will join
  6. Provide the agent with your account # and name on the account
  7. Explain that you are unable to login to showtimeanytime, because th SSOAUTh site hangs. They will ask you for your user name. 
  8. If/when they ask you for a call back number, Tell them this issue has been going on for a while, and that it's a simple tech fix, and that you'd like to speak to the supervisor to get this resolved asap, as you're unable to access the content you've paid for
  9. Now you will be taken seriously, explain that you'd like this issue resolved asap, that you work in tech and know it's a simple fix. 
  10. They will send a 4-digit pin to your phone. Provide it to them. They will reset your verizon username/password combo and ask you to try logging in to the streaming service
  11. It will work! You will be able to sign in
  12. The issue should be resolved. This took me 10 minutes (from 6:05-6:15pm on a Saturday night.)
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mcarter5372
Newbie

Just to confirm that we're talking about the same issue ...

The issue of getting the white screen and "Http/1.1 Service Unavailable" when I try to sign into A&E, USA, etc (through Fire TV) with my Fios credentials, correct?

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lunadune
Newbie

We all got duped!  The app is only for apple or google devices.  If you have any microsoft devise you are out of luck.  Showtime has the go app I can't get a code from verizon to activate.  Verizon removed their app from xbox and any microsoftdevice years ago.  They tell you you can stream it without an app but all it does is send you to that networks app and the viscious circle begins!  CBS requires a payment, doesn't recognize me as vierizon customer. I should have just got direct tv and paid for hulu (showtime and HBO arer available there)

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CRobGauth
Community Leader
Community Leader

App is only for mobile devices.

Guessing the low number of windows mobile devices is why no app.

App should have login process. You don't need an activation code from Verizon.

Using showtime anytime app on roku you see an activation in code. You then go to URL listed and enter activation code. This is the way a number of apps work

CBS charges everyone. Don't think any cable provider has free access to CBS app

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CRobGauth
Community Leader
Community Leader

Does it happen on more than 1 browser?

If not, on the browser with an issue, clear Verizon cookies.

They can get hosed up at times.

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pcpronow
Enthusiast - Level 1

For years and again today I experience the same issues, tried getting our FIOS Subscription/streaming Services to work on multiple PC's, using IE/Chrome/Mozilla, and at multiple locations around Southern NJ using FIOS / Comcast / and My Verizon Cell phone.  Sometimes it works and I can register some apps on our Apple TV or an ipad and occasionally register to Epix or TBS our my PC (but only sometimes until the login times out).  Trying to get Amazon Prime Fire Stick to work with some of our subscriptions, and can't get anything to register.   Verizon has terrible streaming capablity compared to others out there, mostly due to thier websites or servers their running them on...  And I have tried that solution and after spending an hour on hold, the guy with tech support said they might be having issues he wasn't sure of anything really and didn't have any answers regarding using other devices on their network other than the verizon fios router and cable boxes...

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jnoblet
Newbie

I'm having the same issues. Been on the phone with verizon for an hour and fifteen. now. Hangs up at https://ssoauth.verizon.com/vzauth/UI/Login

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Mike-VA
Newbie

having the same problem... 

hangs for all the streaming services at 

https://ssoauth.verizon.com/vzauth/UI/Login?...

Guess VZ doesn't care about allowing customers to get to the services they paid for on anything but their cable boxes.

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jonjones1
Legend

@Mike-VA wrote:

having the same problem... 

hangs for all the streaming services at 

https://ssoauth.verizon.com/vzauth/UI/Login?...

Guess VZ doesn't care about allowing customers to get to the services they paid for on anything but their cable boxes.


This is for both posters.

go into your browser settings (no matter what browser you use) and go to clear cache and websites and all cookies.

then restart your browser or restart the computer, tablet, cell phone etc.

then go back and login.

this will require you to have the browser registered again and you need to know your logon name and password.

this should take care of the problem.

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Cophin
Enthusiast - Level 1

This doesn't work either. Clearing browser cache and restarting doesn't work. I also cannot sign in to AMC using their app. The login screen doesn't even come up.

jonjones1
Legend

@WitcherFan401 wrote:

Can not login to any streaming sites with my Fios credentials. AMC/HBOGO/MAXGO etc. Tells me to login, I select Verizon Fios and it goes to this screen without logging me in:

https://ssoauth.verizon.com/vzauth/UI/Login?realm=dotcom&module=AIAW&goto=https://ssoauth.verizon.co...

Any ideas?


Call 1-800-VERIZON 

ask tech support and see if they can assist.

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