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Charged for unreturned equipment

I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called. They told me Mathew was wrong and they will not resolve this matter unless I can prove ups store drop off with a receipt. I don’t have receipt any more.

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clem21

@Ecasey4
wrote:
I returned the old Fios equipment in late November/early December 2023 but am being charged $375 for unreturned equipment. After receiving “no equipment return” email reminder from VZ I called and agent Mathew told me I was all clear on 1/2/24. Saw charge again in 1/30/24 and called. They told me Mathew was wrong and they will not resolve this matter unless I can prove ups store drop off with a receipt. I don’t have receipt any more.

You need to contact the billing department to get this straightened out.

VZ_jenn

Hi Ecasey4,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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