Again, only having Fios installed for a week, there are numerous issues. Freezing at various times (sporadic); Some pixilation and the inevitable Error Code: PLYB-122.
* Exactly what is that error code: PLYB-122?
Verizon stated it was PLYB-123 and never heard of PLYB-122. Another Verizon representative stated they never heard of it. And, another Verizon representative stated it was PLYB-123 and not PLYB-122 when in fact it was PLYB-122. This error code has been associated by a 'loose' connection as stated by Verizon. However, there was no loose connection. In being in the electronics arena for over forty years, I find Fios support truly lacking in any knowledge and it really seems that the alleged troubleshooters are merely trying to pass off comical solutions. That is the world we live in as I expected nothing less.
Solved! Go to Correct Answer
Hi Synoptic, sorry you are experiencing this issue. Error code PLYB-122 happens when your fiostv+ client can't currently communicate with the DVR. Please visit our contact us page to connect with technical support to troubleshoot this issue.
@Synoptic12 wrote:Again, only having FIOS installed for a week, there are numerous issues. Freezing at various times (sporadic); Some pixilation and the inevitable Error Code: PLYB-122.
* Exactly what is that error code: PLYB-122?
Verizon stated it was PLYB-123 and never heard of PLYB-122. Another Verizon representative stated they never heard of it. And, another Verizon representative stated it was PLYB-123 and not PLYB-122 when in fact it was PLYB-122. This error code has been associated by a 'loose' connection as stated by Verizon. However, there was no loose connection. In being in the electronics arena for over forty years, I find FIOS support truly lacking in any knowledge and it really seems that the alleged troubleshooters are merely trying to pass off comical solutions. That is the world we live in as I expected nothing less.
If you checked for tightness, there is a possibility one of the connectors was installed incorrectly, or a bad splitter was used. All the splitters should be MoCa 2.0 certified, if not the installer used the wrong splitter and it should be replaced. Also look for open ports on a splitter and use a terminator if found. You could also try running this and see what it comes up with:
Main Menu > Customer Support > Top Support Tools > Fix FiOS TV Issues
"If you checked for tightness, there is a possibility one of the connectors was installed incorrectly, or a bad splitter was used".
* No, there is nothing wrong with any connectors and there is no 'bad splitter'.
"Also look for open ports on a splitter and use a terminator if found".
* There are 'no' open ports.
@Synoptic12 wrote:"If you checked for tightness, there is a possibility one of the connectors was installed incorrectly, or a bad splitter was used".
* No, there is nothing wrong with any connectors and there is no 'bad splitter'.
"Also look for open ports on a splitter and use a terminator if found".
* There are 'no' open ports.
If it isn't a physical connection issue, then it has to be an equipment issue. Try powercycling everything, powering up the router first, then the boxes. If that doesn't work you could have a bad VMS box or a bad ONT. Contact support on "X" or try https://www.dslreports.com/forum/vzdirect.
"If it isn't a physical connection issue, then it has to be an equipment issue. Try powercycling everything, powering up the router first, then the boxes. If that doesn't work you could have a bad VMS box or a bad ONT".
* Verizon replaced the entire box inclusive of the ONT. I really do not know what the router has to do with the TV.
The router is used to perform Administrative tasks for the STBs.
For example, updates to channel guides as well as firmware updates to the STBs themselves require a connection to the router.
I'm having the same issue, despite my Wi-Fi signal being strong.
How is there no one at Verizon that has any clue what this error means? Obviously a developer put that in the box intentionally. It doesn't get there by mistake.
Really poor internal communication from Verizon on this.
@Gillville7764 wrote:I'm having the same issue, despite my Wi-Fi signal being strong.
How is there no one at Verizon that has any clue what this error means? Obviously a developer put that in the box intentionally. It doesn't get there by mistake.
Really poor internal communication from Verizon on this.
Are you having these problems on a mini or on the VMS box? If it is a mini is it connected via WiFi or cable?
Same error code- PLYB-122.
We were told by an off duty Verizon tech guy it's plain & simple bad equipment.
Ours was installed by Verizon in December, and they had a lot of issues, had to replace the VMS box 3x before it worked. Too many issues with this company. I was on the phone with them or chatting DAILY the first 3 months after installation!
Can someone from Verizon please respond to this PLBY_122 issue? I spent three hours today calling tech support and probably another 16 hours over the past 6 months. I even called to cancel my service but was told that I would be charged for the remaining months on my contract - for a service that doesn't work! This is crazy. Verizon shouldn't be sending out equipment to customers when they don't even know what these error codes mean. Please, I’m begging. Someone at Verizon must have a solution. Crazy.
I'll run this by tech support and see if they have an answer. Meanwhile post here and see if they can help:
@SMACKATTACK wrote:Can someone from Verizon please respond to this PLBY_122 issue? I spent three hours today calling tech support and probably another 16 hours over the past 6 months. I even called to cancel my service but was told that I would be charged for the remaining months on my contract - for a service that doesn't work! This is crazy. Verizon shouldn't be sending out equipment to customers when they don't even know what these error codes mean. Please, I’m begging. Someone at Verizon must have a solution. Crazy.
A somewhat cryptic answer from tech:
PLYB_122 is the client reporting that it is not able to reach the VMS4100ATV. So either the VMS is dropping offline, or it is not activated; or perhaps a token refresh type issue.
Are you using a 3rd party router by any chance?
I too have had this error since I was forced to send my old box in and update to this new equipment. No one can give a straight answer, I have spent countless hours on the phone with them and chatting online to no avail. Rebooting everything works for a day if I am lucky but I should not have to reboot every other day. Please fix this. You are going to lose a ton of customers.
My new error code is PLYB_100
”Channel Not Available”
Is anyone found real solution?
Hi Synoptic, sorry you are experiencing this issue. Error code PLYB-122 happens when your fiostv+ client can't currently communicate with the DVR. Please visit our contact us page to connect with technical support to troubleshoot this issue.
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