Lots of complaints in the Google Play store about the Fios Mobile app now that Verizon has pushed the Lollipop update to the Galaxy S5.
Wasn't sure if anyone reads these forums or if other people would be searching for help, so thought I'd at least post.
The DVR and remote functionality of the Fios Mobile app is broken in Lollipop on the Galaxy S5
Mine doesn't work either. When I try to use it, it tells me no set-top boxes are registered on my account, even though I have three working units at home. I therefore can't use it for DVR functions or much of anything else. I'm not on Lollipop either.
I did spend some time on the phone with Tech Support about this, but the problem remains unsolved. This may or may not be related to my inability to watch content on the Verizon web site, using a desktop browser. It just tells me I'm "not subscribed" to whatever I try to look at, even CNN.
Between this and the inability to pay online, I'm about ready to go elsewhere.
Note I am using Quantum TV. Just verified that I could see my DVR schedule, recordings and add a recording to the DVR.
My Phone is on Lollipop (Samsung Galaxy S5). FIOS Mobile version 3.1.
Just checked and a new version is out there version 3.5.
The remote control functions do not work.
The remote is greyed out and generates an error message if you try to use it. And I am connected to the Fios router.
Just check the reviews on the Google Play store. Tons of people reporting probelms with the update to Android 5.0
Tye Bandy February 11, 2015
Remote doesn't work No longer has remote feature after Lollipop update to Galaxy S5
"restore to factory settings and try again." I contacted FiOS support because after updating my S5 to Lollipop, the app would no longer recognize that I was connected to my FiOS router. As a result, I couldn't change the channels on my FiOS set top box or watch FiOS programs on my phone
Please fix the Lollipop S5 issue The remote portion is the only reason to have this app, and since it had been rendered useless ever since Lollipop was pushed - I have to rate 1 star. Once fixed I will gladly update
Remote don't work on App
Okay remote control doesn't work. Other functions such as setting up recordings do work. Apparently it doesn't recognize when its in your local network. Those other functions work even when you are away.
Mine does not work either since I upgraded my Samsung S5 to Android 5. It did work before, I cannot use the remote at all, I too get the not connected to network message. I can view the channel listings.
Fortunately I have a Samsung tablet that has 4.2 on it that works.
This was a nice app when it worked. I also have trouble trying to watch shows, etc. on the phone.