@cagill142 wrote:Our Fios TV One box has been rebooting on its own. This usually occurred when there has been a change in programming. Lately, it has been rebooting multiple times a day. Today, it rebooted three times, twice within a couple of hours. When the box tries to reconnect to the network, it is taking longer than it usually does. Also, we have two Fios Mini set-top boxes that are constantly freezing. This has been happening since we upgraded from the older boxes. When I go to change the channel, there is message saying the channel is unavailable, try changing to another channel and change back to this channel . . . when I change to another channel, a little box pops up saying "Unable to connect to widgets server. Please verify your Fios router is powered on and try again." I check the router and it is on. I turn off and wait a while and turn it back on; sometimes that clears the issue, sometimes not. Sometimes, it clears up on its own. This is very frustrating, especially in the middle of a show.
I've rebooted the router, all boxes, unplugged everything, including the ONT, and the issue persists. I will not contact support because they will tell me to do the same things I've already done. I've tried changing the splitters but that did not appear to work as there was no connection. I'm guessing Verizon has their own splitters that only work with their equipment. I do not know enough about changing out cables.
I'm just venting right now as these issues are becoming annoying. I have been a Verizon customer for many years and never had any issues with the previous equipment.
Any suggestions on how to fix these problems would be greatly appreciated.
Thank you.
Are all the boxes rebooting or just the VMS box? Are the minis connected via coax or WiFi? Did you replace the splitters with MoCa 2.0 splitters? Did you get an upgraded ONT with the new boxes? The ONT should look something like this:
The boxes could be caught in an update loop. Watch the lights in the front of the boxes, red indicates an update is being processed. You may have to contact support and have them push the updates to your boxes.
@cagill142 wrote:The VMS box and set top box reboot at the same time. The boxes are connected via coax cables. When the service was first installed, the ONT box was a big white box. When the boxes were upgraded from the Motorola boxes to the Fios VMS and Fios minis, the ONT was not replaced. It wasn't until later that a service tech replaced the ONT with the newer model.
The splitters that were connected to the older boxes I believe were MoCa 2.0 splitters. I switched the current splitters with the previous ones but there was no network connection. I truly believe the issue is with the router. According to the router manual, the status LED should be a solid white, indicating normal operation. The light is out, meaning the router is off. But it cannot be off, otherwise, I would not be connected to the Internet.
You are correct, the light on the router should be white when it is functioning correctly. You may have a problem where the MoCa network is dropping out, causing the boxes to go off-line. Give support a shout and see if they can replace the router for you.
