Flashing Green Light on Verizon Fios One Main Box?
Instegone
Enthusiast - Level 1

Could have swore I posted this earlier but its not there.  Anyways there is a flashing green light on my main FIOS One box.  Started a day ago when they were rerunning a fios line in my back yard.  Any idea what this means?

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1 Solution
Jfranks1
Enthusiast - Level 1

I had the same thing for 3 days. A user on another forum provided a solution that works. Unplug your router and then unplug the box for at least 30 seconds. When the router is back online, plug your fios one box back in. Apparently the green flash means there is a software update that can't go through. After you reset, you should be all set.

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LawrenceC
Moderator Emeritus

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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DocHowie1
Newbie

I am having the same problem for the last four days and there is no information on Verizon FiOS Site or did the on-line chat address the issue. I’ve reset the box and router (per suggestions) and it still persists.  

normally everything normal is a steady white light.  It is steady white on the 4 other boxes.  Only the primary has the issue.

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clem21
MVP MVP
MVP

@DocHowie wrote:

I am having the same problem for the last four days and there is no information on Verizon FiOS Site or did the on-line chat address the issue. I’ve reset the box and router (per suggestions) and it still persists.  

normally everything normal is a steady white light.  It is steady white on the 4 other boxes.  Only the primary has the issue.


The flashing green light means there is an update that needs to be downloaded, or is partially downloaded. Sometimes powercycling the router will force the box to re-try the download and clear the box. If that doesn't work, and you tried powercycling the box too, contact support on one of the options in the post above to have them push the update through.

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Slyfox14
Newbie

I have been having problems with one of my fios one mini box. There is a flashing green light  that has been going on for days and I notice the picture freezes and slows down picture when changing channels. It used to run smoothly with one white light and one green light. I tried rebooting the box multiple times, but it starts with one white light and one gren light like before then after a few  minutes the white light will blink green again.

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clem21
MVP MVP
MVP

Is the mini being run wireless,  or coax or ethernet wire? If wireless you may not be getting a good enough signal. Did you try rebooting your router too? Did you try going into the main box menu, removing the mini, then adding it back in?

Prez3
Enthusiast - Level 1

I went into the menu on the main box and removed the affected mini as you suggested. Added the affected mini back and the green flashing light is gone. Thank you so much. I spent weeks rebooting and disconnecting my router and mini with no success. Your fix stopped that annoying green flashing light. Thanks again.

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Prez3
Enthusiast - Level 1

I thought that worked but the darn flashing green light came back on after 10 minutes. However, I did find the solution. I went into the affected TV One Mini menu to; customer support>internet >reset your router and that fixed the problem. No more blinking left green light on my TV one mini. Only took me 2 weeks to figure that out 🤪

RICHG11
Newbie

Tried everything above, no help, still flashing green.  So before calling Verizon and possibly waiting on hold for an hour, I hit menu on remote and went to customer support, scroll to top support tools over to reboot fios TV one and in about one minute issue of blinking green light fixed. 

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Asalt
Newbie

This worked like a charm!

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LTDMaximus
Newbie

This suggestion worked perfectly! Thanks!👌

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Josh210
Newbie

@RICHG1 wrote:

Tried everything above, no help, still flashing green.  So before calling Verizon and possibly waiting on hold for an hour, I hit menu on remote and went to customer support, scroll to top support tools over to reboot fios TV one and in about one minute issue of blinking green light fixed. 


Thanks for posting as unplugging did nothing!   This worked perfectly.

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Josh210
Newbie

Thank you as this worked perfectly.   Tried unplugging router and cables a couple of times.   Was about to toss it out the window!

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clem21
MVP MVP
MVP

@Josh2 wrote:

Thank you as this worked perfectly.   Tried unplugging router and cables a couple of times.   Was about to toss it out the window!


What worked for you for future reference?

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jrhuggs
Newbie

Yep - worked....but about 2 minutes later, the light started blinking again. 🤔 😢

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clem21
MVP MVP
MVP

@jrhuggs wrote:

Yep - worked....but about 2 minutes later, the light started blinking again. 🤔 😢


Ok, so for some reason your box is not accepting the update that is being pushed. Hopefully you are using the Fios Quantum Gateway as primary router because it has to be to get updates. My only suggestion now is to call Fios support and ask them to push the update to your box. Dont settle for a "we cant do that" excuse , they can as others here have reoprted.

Msteese
Newbie

This worked. Thx

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Baxter530
Newbie

Have the same issue. Tried everything and spoke with a fios rep. Said there is nothing he can do from his end. Said it was a connection issue with the router and that there are no updates. 

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clem21
MVP MVP
MVP

Go into menu, customer support, my connected devices and look at the map. Do both your boxes show a good connection? If so, try powering down the box. Remove coax or ethernet , power off router, wait 2 minutes. Power router back on, wait for it to reconnect to web, power box back on, reconnect coax or ethernet. Hopefully flashing green light will go away.

slipnby1
Newbie

I tried this solution.  Blight continues blinking after reset.  Do not see menu option to download a software update.  Light has been blinking for 2 weeks.

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switchtoaltice

Was just on hold with verizon for over an hour before I got someone on the line. Was told this flashing green light is normal and told me i could dim it if it was anoying. I guess this must be a new FIOS feature since i never had before yesterday. Verizon is making the decision to switch to Altice an easy choice. 

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