Site Totals

61162 Questions Answered 267 Categories

Getting the DVR Upgrade to 500GB

Has anyone ever managed to get the upgrade to the 500GB DVR? Phone support claims they can't do it and that you have to accomplish this task via the website. But the piece of crap website doesn't advance past "retrieving your records" in order to allow me to do it either. Ultimately I suppose it's $40 I don't really need to spend. But this pathetic service is really sad.

Comments

Anthony_VZ

I am sorry for the troubles ordering the expanded box. We can help you out with this. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

TonyaD_VZ

This issue was resolved

Joe378

I am new to these forums and didn't even know this was an option as my DVR is always filling up. What is the size of the regular DVR boxes and how can I upgrade to the 500GB DVR?

Anthony_VZ

You can signup for the upgraded box by going to www.verizon.com/fiostvcentral
1. Sign In
2. Select the “FiOS TV” Tab
3. Select “Settings” sub-listing
4. Select “Set Top Boxes” from the drop down list
5. Select the “Go” button under “Want more from your FiOS DVR.”

Please let me know if you still need assistance after doing this.

jcd148

I have tried many times over the past year to this DVR upgrade, to no avail. The website has never worked, and the one time it seemed to be working, it came back and said I have no DVR, even though I have a multi room system. I would love to upgrade and would pay to do so, Verizon won't let me. Is it possible to call and get the DVR upgrade? Tried the link above just for kicks, says "Sorry! We're unable to continue. We have encountered an error. Don'tworry, it's our fault.". At least it made me laugh this time. Please help. This issue is not resolved.

Wingwizard1

@Anthony_VZ wrote:
I am sorry for the troubles ordering the expanded box. We can help you out with this. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony,

I'm having the exact same problem as the original poster. I have been trying to "upgrade" for several days now via the website (utilizing Safari, IE, and Firefox and two separate computers) and I keep geting authentication errors or just timeout errors when I try. I can't get past the first part of user authentication.

Hubrisnxs

can you sign into the website www.verizon.com/fiostvcentral and can you see your DVR's and set top box's?

If so try running IE with no add - on's and then try to order it.

Worse case scenario is that Repair should be able to order this for you, you won't avoid the 39.99 charge to send it, but they should be able to order if the web ordering is failing.

Try hitting the contact us link at the bottom of the website - write something to the effect of "Hi, trying to order the 500 GB DVR upgrade through the website, it's a 39.99 one time shipping fee. I can log into the site, I See the offer, and can't complete the steps in Internet explorer with and without add on's, firefox, safari, and chrome from multiple pc's. Can you assist please and simply order it for me?"

See how that goes.

Wingwizard1

Still no go in running without add-ons. It says user authentication failed, even though I'm logged in correctly.

Anthony_VZ

@Wingwizard wrote:

Anthony,

I'm having the exact same problem as the original poster. I have been trying to "upgrade" for several days now via the website (utilizing Safari, IE, and Firefox and two separate computers) and I keep geting authentication errors or just timeout errors when I try. I can't get past the first part of user authentication.

Sorry to hear about the problems trying to get the upgraded box. We would like to help out. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

TonyaD_VZ

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

kbermond

I can't find where to get the higher capacity DVR. Please walk me through the steps. I keep clicking on TV - Equipment - Manage then i get an error message. Tried Mozilla and IE.

Can you email me?

This is very frustrating because when is signed up for FIOS, the sales person said that i would receive a 500GB DVR.

IBK1

That's funny. I tried multiple times to get the upgraded DVR and it always got stuck at some point and I was never able to order it. Today, I got some chat help and the person gave me a link and it was done in 30 seconds.

loworbitnyc

FIOS was recently installed in my building and I was one of the first people to get it installed. I had done some research before the install and read that some of the DVRs had limited storage space due to small hard drives. When they installed my service I specifically asked about the DVR and I was told that I was getting an old one with the limited capacity because they didn't have anything else in stock...that I could replace it at the local store for the model with the larger capacity when they were available. A few days later my neighbors got FIOS installed and they got the high capacity box (7232) without any special request of any kind. I finally get around to seeing about replacing my box, called Verizon who confirmed that I could go to the local store and do this but that they don't always have the 7232 in stock. Verizon rep provided me the number of the local office so I could call to confirm they have the 7232 in stock. When I called the rep said that not only do they not have it in stock but that they would not replace my DVR even if they did, only broken units...that I could go online and upgrade via mail for $40. This is outrageous! I'm paying the same monthly rate as my neighbors who got the better box, the same box that I specifically asked for an time of install but you couldn't provide it and now verizon wants me to pay for this. I'm getting gipped here...this is not right!!!!

Not a good way to treat customers, this is not right at all!!! NOT HAPPY WITH VERIZON AT ALL!!!!

ElizabethS

Hello loworbitnyc

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Loworbitnyc,

We have not heard back from you about this issue. Please open a new thread if anything else is required.

Josh B

loworbitnyc

THANK YOU!!!! Got the 7232 and it is so much better than the old box....certainly more capacity but just a better box all around. I REALLY APPRECIATE WHAT YOU DID FOR ME. THANK YOU, THANK YOU, THANK YOU.

Child Item