I have Fios and Pay for the Sports Package and ACCNX is not streaming on my computer

[Cuse61]

I have Fios TV with and pay for the Sports Package, but I am unable to Stream the ACCNX on my computer.

I have made FIVE calls to customer support and to date have not reached anyone who can fix this issue.

When ESPN asks me to select my Carrier (Verizon/Fios) and I log in, I get the message that I Don't have the Sports Package.  Funny to me, because I am Paying for it.

How do I get this Error fixed?

Verizon, Please Help me Fix this problem.

Thanks,

Cuse61

[kh_jenn]

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.