Need to replace my VERIZON remote
TeddySeidenfeld

My Verizon TV FIOS remote no longer works.

It is model

RC1445302/00B

3139 23816051

Please advise how to exchange/replace it.

Thank you,

{edited for privacy}

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1 Solution
viciousd
Enthusiast - Level 2

Another contributer gave the following great tip to clean your remotes so they continue to work.  I tried this tip on two remotes and they work like new.  I used non bleach clorox wipes instead of windex and a paper towel.  

"Do what I did, take the batterys out and there is a small screw under the left AA battery remove that screw and gently pry open the case once open clean the black contacts on the rubber key pad and the board contacts with Windex and a paper towel, wet the towel with the windex. I did this and the remote works the way it should."

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17 Replies
starrin
Contributor - Level 3
There are lots of avenues. But, so as it won't be a shock. they are no longer free. Read through some of these: http://www.bing.com/search?q=Fios+TV+Remote+Control+Replacement&FORM=QSRE6
pgucer
Newbie

I need to replace the remote for my TV

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Edg1
Community Leader
Community Leader

If you have another remote from another TV turn on your box and go to Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 

CRobGauth
Community Leader
Community Leader

@Edg1 wrote:

If you have another remote from another TV turn on your box and go to Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 


As others have said, there is a fee for this.

You can also order online from Verizon.

Or look on eBay. There are always a number available there.

Edg1
Community Leader
Community Leader

@CRobGauth wrote:

@Edg1 wrote:

If you have another remote from another TV turn on your box and go to Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 


As others have said, there is a fee for this.

You can also order online from Verizon.

Or look on eBay. There are always a number available there.


Your saying there is a charge in addition to the cost of the remote? But if you order it online that fee is waived?

CRobGauth
Community Leader
Community Leader

No.

Just reminding them that ordering via STB has a fee for the remote (ie it isn't free)

Same as ordering online.

viciousd
Enthusiast - Level 2

Another contributer gave the following great tip to clean your remotes so they continue to work.  I tried this tip on two remotes and they work like new.  I used non bleach clorox wipes instead of windex and a paper towel.  

"Do what I did, take the batterys out and there is a small screw under the left AA battery remove that screw and gently pry open the case once open clean the black contacts on the rubber key pad and the board contacts with Windex and a paper towel, wet the towel with the windex. I did this and the remote works the way it should."

Seeker1437
Community Leader
Community Leader

It never hurts to check the option on the STB, it can detect if you are eligable for a free replacement apparently I had 4 free remote available when I upgraded to VMS a couple years ago.

I needed a remote and I called in, the agnet said oh... you are eligable for 4 free replacement remotes. Try dpijg it through the box it should say order now without a price.

It worked 😄

Sootyb
Enthusiast - Level 1

Seeker1437   what does  "dpijg" mean and how do you do it?

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Edg1
Community Leader
Community Leader

@Sootyb wrote:

Seeker1437   what does  "dpijg" mean and how do you do it?


I think it was a typo for "doing". Follow these steps...

Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 

CRobGauth
Community Leader
Community Leader

Keep in mind that there will be a charge to replace remote.

FredF11
Enthusiast - Level 1

Per another contributor, "Do what I did, take the batterys out and there is a small screw under the left AA battery remove that screw and gently pry open the case once open clean the black contacts on the rubber key pad and the board contacts with Windex and a paper towel, wet the towel with the windex. I did this and the remote works the way it should."

I tried it and it worked like a charm. It looked as though some sort of an oily substance (could be oil from fingers) developes between the button pads and the printed circuit board which acts as an insulator. I used a combination of Windex on Q-Tips and paper towels. WORKS GREAT!

Teacher23
Newbie

I unscrewed the small screw but could not see how to take the case off. It seemed sealed as one piece. Maybe I had a different remote.

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Overviewer
Newbie

No, you have the same remote. It is really hard to get the two pieces apart. I had to use and exacto knife to break the connection and then force a small screw drive in the small space I created. It then separated and I was able to try to clean the surfaces. I cleaned the rubber pads with Dove since it is the best at cleaning any greasy substance. It went back together surprisingly easy. Unfortunately, my remote still did not work properly. I hope it works for you.

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Sootyb
Enthusiast - Level 1

Alcohol (not the drinking kind) also works if you don't have any Windex (who doesn't have Windex - guess how I found out that alcohol works???)

Denali2
Enthusiast - Level 1

Great post!!

I decided to use CRC Electronic Cleaner.  I filled up a very small container with the liquid and used cotton swabs to apply the cleaner to the contact points to clean them.  Electronic cleaner basically dries on contact and leaves no residue and is plastic safe.  My   remote works like new!

LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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