Pixelating Channels with TVOne boxes
ATB4825
Newbie

Some of our channels are pixelated. We unplugged the main box and rebooted the router several times. Still not fixed. This started happening about a week or so ago. Was there some update of which we are not aware?  I'm tired of paying for a service that isn't working properly. 

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clem21
MVP MVP
MVP

@ATB4825 wrote:

Some of our channels are pixelated. We unplugged the main box and rebooted the router several times. Still not fixed. This started happening about a week or so ago. Was there some update of which we are not aware?  I'm tired of paying for a service that isn't working properly. 


Does this happen to all the boxes in the house or just one? When you have a bad channel, go to Menu>settings>system Information, press INFO and look at the SNR numbers. If they say GOOD, it's probably a problem with the feed coming to Verizon for those channels. If its POOR, You have a local problem in the house, maybe a bad ONT, splitter or coax cable somewhere.

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