Problem with Fios Voice Remote Powering Off TV

Set up my new Fios tv one equipment last night and Im having trouble powering off the tv with the voice remote. When i push the power button, it rarely powers off the tv. The STB will shut off almost every time. But the tv will usually stay on. Sometimes I get lucky and they both turn off. The tv's are all samsung, 6 & 7 series. Anyone having this issue? I reset the remote and that didnt resolve the problem. Tried the manual pair too. Also tried holding the remote sideways. Please help!

Accepted answers

Ccanino53

@kennyo17 wrote:
Appreciate the replies. At least I know I'm not the only one having this problem. I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue.

Are you re-pairing the remote to the box, or going into the menu and choosing the TV make and model of your TV for the remote to operate? Also you do have to point the remote at the TV, the Fios one box works with bluetooth,, so you don't have to point it there. Go to Menu > Settings > Voice Control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘OK’ to select. Choose your TV > Press OK.

All comments

hls811

I've noticed this sometimes too. If i quickly tap the power button it doesnt' seem to trigger the TV, if I give it a more distinctive press it generally works.

For one of my TV's I went through and did the manual setup of the remote, not sure if it made a difference though.

David954

I fixed this issue by manually pairing the TV using the Settings menu. You get to select your specific model and that does the trick.

renpar61

does your remote retain the manual setup settings?

mine doesn't

everytime you turn on the tv it goes back to auto programming itself

OldSchool6

We just installed Fios one. We were having a problem with our sound system, TV, and new Fios one box turning off and on together. The technician told us that the Fios one box is wireless so you can have the remote pointing anywhere and turn that on and off. But our TV and our sound system are infrared so we need to point the remote at those devices to turn off/on/change sound level. Pointed at it then everything works at once.

kennyo17

Appreciate the replies. At least I know I'm not the only one having this problem. I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue.

WutangKillaB

Manually setting up the remote for my MU8000 Samsung tv worked for me. I was having the problem with auto setup option only turning off the stb and not the tv sometimes.

Ccanino53

@kennyo17 wrote:
Appreciate the replies. At least I know I'm not the only one having this problem. I also did the manual pairing and Im not convinced thats a complete fix because Im still having the power off issue.

supahyadda

Fixed my problem thank you.

Jefarl

I have the same issue. Do I have to unlink the remote and start over? Also when I go to menu, setting, I don't see voice control? Fios tv voice remote?

Ccanino53

Yes, if what I posted above doesn't work, then un-link the remote and start over. I assume you have the 4100 boxes right?

@Jefarl wrote:
I have the same issue. Do I have to unlink the remote and start over? Also when I go to menu, setting, I don't see voice control? Fios tv voice remote?

Chipper14

I had this problem and called tech support numerous times over several weeks! SOLUTION is simple but never mentioned or put in install or usage guide. The voice remote actually uses 2 different signal media ---IR and Bluetooth! Therefore you need to POINT THE REMOTE AT THE TV/DVR4100 box to turn on and off. The voice commands and searches all work fine as advertised! Once figured out all is well.

wallywolf2

I have a similar problem.

Multiple ONs or Multiple OFFs are required to turn TV on or off. Given solution (Manual Programming) appears to work the first time I try On or OFF, but after that the problem returns. I am not interested in "screen recommendations ". Especially when I want to turn the TV/ST off to walk away (go to bed), I don't want to stand around and keep pressing OFF, ad infinitum. All this is very annoying.

Ccanino53

Menu, settings,system,television, recommendations turn off. Also settings, notifications, recommendations off and promotions off.

Karlemann

I did all of above, not just one, but probably 10 or more times. it does not let Voice Fios remote turn off my 50" Samsung TV.

Karlemann

Fios Voice remote does NOT power off completely. Almost immediately after pressing the Shut off button, the viewing channel is gone, BUT another screen pops up with the Fios picture on the screen, time at the button and the Fios emblem moves around the screen.

Ccanino53

@Ritter197 wrote:
Fios Voice remote does NOT power off completely. Almost immediately after pressing the Shut off button, the viewing channel is gone, BUT another screen pops up with the Fios picture on the screen, time at the button and the Fios emblem moves around the screen.

As I've said in other related threads the 4100 boxes NEVER turn off completely. They ALWAYS display a screen saver at the simplest, and recommendations on what to watch if you dont disable them. Just shut off the TV and it's over. If the TV won't shut off you need to disable CEC in the TV or disable Video Input Control in the video settings menu in the Fios box.

Karlemann

NONE of the many answers including those from Verizon do NOT work Not the manua install, not the selection and model number of TV ( a very late model Samsung smart TV) none of the many canned answers of the same again and again by Verizon, none work. The most basic of turning off a TV does not work and NO correct workable answer has appeared in weeks and yet there seem to be MANY, MANY who have this problem. It's utterly disgusting and frustrating.

Ccanino53

@Ritter197 wrote:
NONE of the many answers including those from Verizon do NOT work Not the manua install, not the selection and model number of TV ( a very late model Samsung smart TV) none of the many canned answers of the same again and again by Verizon, none work. The most basic of turning off a TV does not work and NO correct workable answer has appeared in weeks and yet there seem to be MANY, MANY who have this problem. It's utterly disgusting and frustrating.

Ok, so the heart of this issue is the Verizon remote has the wrong codes for your Samsung TV, sound right?. Does it control volume or input correctly for the TV, or is it totally not working?

Thanks.

Karlemann

ALL works, sound, channel, except the TURN OFF of TV.

Vespa11

Same exact problem. You have to go to voice control and manually input the model numbers to the tv and sound amplifier.

Milldoggy

It is now 2023. I just got a 4100 with a voice remote. When I manually set the code in the remote it works. Go to bed/wake up. Stops working. Luckily I have a harmony, but why does this remote work for a limited time after I manually set the code.

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