Programming TV One Remote to control sound bar
Nohojo
Enthusiast - Level 2

I just upgraded to FIOS TV One and I’m pretty impressed so far.  The new boxes are smaller and very clean looking.  I have the multi-room DVR setup, one DVR and two satellites, aka minis.  Everything showed up in less than a week he in PA.  Nice integration with Netflix and the UHD content looks great.  We’re still getting use to the big changes, a smaller remote with voice navigation.  No DVR button which is fine but I think I’ll miss fast forward and rewind buttons.  The features are there with voice commands but I think it’ll take some time getting used to not having the button control.  

My my big problem is trying to get the sound bar control set up.  On the set up in my main viewing room,  I have a Barska Edge TR-200 Sound Deck connected with an optical cable.  It is connected and he sound is working on a Samsung NU8000 but I can’t control the volume with the fios remote.  I tried to manually program the remote, but my sound bar manufacturer isn’t listed to even start going through the codes.  Previously, I had it set up with this sound bar and controlled the volume by setting the STB up to control the volume (variable).  That doesn’t seem to work with TV One and these new remotes.  

Not sure if if its worth getting a Verizon tech support on line or in the phone?

Thoughts?  Programming the remote to control the sound bar would be better than using the STB to control the volume.  

1 Solution
Simmdogg
Enthusiast - Level 1

Currently the only way to access the ability to program a separate audio receiver or sound bar is to manually program the remote to the TV first, and then the audio system option appears. Please follow the on-screen instructions to complete the programming setup.
Upon successfully programming the remote to the TV, the user is presented with the audio option:
Is your Fios TV One or Mini connected through an audio receiver or sound bar? > Yes > Select your receiver brand > Set up your (brand) receiver > Press OK to test > Did it work?
 ▶ Yes, it worked (successfully programmed)
 ▶ I can't find my TV's model number
 ▶ Enter model number

View solution in original post

24 Replies
Simmdogg
Enthusiast - Level 1

Currently the only way to access the ability to program a separate audio receiver or sound bar is to manually program the remote to the TV first, and then the audio system option appears. Please follow the on-screen instructions to complete the programming setup.
Upon successfully programming the remote to the TV, the user is presented with the audio option:
Is your Fios TV One or Mini connected through an audio receiver or sound bar? > Yes > Select your receiver brand > Set up your (brand) receiver > Press OK to test > Did it work?
 ▶ Yes, it worked (successfully programmed)
 ▶ I can't find my TV's model number
 ▶ Enter model number

CharlesXavier
Enthusiast - Level 1

My remote automatically paired with my tv and was never given this option. I thought upgrading to Fios one would allow me to stop having to use the infrared universal remote. Comcast and Cox automatically synced with my Vizo Soundbar. Why is Fios so far behind them?!? Any suggestions would be appreciated!

ihatecable
Enthusiast - Level 1

I'm in a simlar situation where the cable installer, while very helpful overall, setup the remote to the tv but did not setup the remote to my soundbar nor did they mention that I would have any difficulty doing so later.  Is there really no other way to program the remote other than to start from scratch? smh

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Evelyn
Enthusiast - Level 1

Same problem here.  I have a Bose soundbar connected via optical cable.  Never received the option when setting up my remote. It would be great if someone posted instructions on how to do this after the fact.  

clem21
Community Leader
Community Leader

Not sure if you can do it after the fact, but to manually program your remote go to settings, Voice Control, Fios tv Voice Remote, Program Fios TV Voice Remote, Manual setup. You should be able to select your devices there. Dont forget to reboot the box when you are done.

Gapsjoy1
Newbie

What does "reboot the box" mean?

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Karlemann
Enthusiast - Level 2

I the latest FIOS box it means depressing the round button on top, the ONLY button actually.

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jonrule1
Newbie

these instructions worked perfect for my bose sound bar.. thanx

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Letyak
Enthusiast - Level 1

Did you ever figure this out?

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ZachG1
Newbie

According to an AV guy I brought in just to pair a Bose sound bar with my Fios / Samsung system, Bose has much of its system proprietary and therefore it’s not possible. 

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ZachG1
Newbie

According to the AV guy I brought in specifically to do a Bose system pairing, Bose has proprietary software that doesn’t allow such pairing

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clem21
Community Leader
Community Leader

@ZachG wrote:

According to the AV guy I brought in specifically to do a Bose system pairing, Bose has proprietary software that doesn’t allow such pairing


Seems like others got their Bose soundbar to work with the fios remote. Try the procedure posted above. It is just simple IR codes that need to be sent.

GJB2020
Newbie

In some cases, you may have to manually enter your specific TV and Audio equipment information. Follow these instructions to do so:
 

  1. Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘ok’ to Select
  2. Select your TV or Receiver Brand and Model and follow the steps
  3. You will get a ‘success’ message in the upper right of the screen when the setup is complete.
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Karlemann
Enthusiast - Level 2

Tried all of above, used manual, put in TV (Samsung and Model number) followed all the prompts, rebooted the Cable Box, but Volume still does not work, stays at 30. Cannot be turned down . Or Mute either. This is a NEW Voice Verizon remote.

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AllentownDeb1
Newbie

After reading countless forums and many youtube videos, the consensus is you need a soundbar with an HDMI port and connect to HDMI port on your TV or remote will not program volume controls.  I am sending my brand new soundbar back (2nd one) and purchasing one with an HDMI port.  If this does not work, I will repost.

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laguna5243
Enthusiast - Level 1

I have a Bose sound bar attached to my TV with an optical cable. I just switched to FiOS TV One with the voice remote. At first I could not get my voice remote paired with the Bose sound bar, but I think it was because I didn't try long enough to find the remote code. Using the voice remote, press the play/pause button and the 0 button simultaneously. When the blue light on the remote begins flashing, let go of the buttons. Follow the instructions on the screen to, "Select a new Audio Device Brand". "Bose" was already an option on the next screen. It took me through a few screens, testing if the TV muted and if the volume changed. At first, the the tv muted, but the volume didn't change. I had to select the option, "No, the volume didn't change", several times until the correct remote code was found. Then, finally, the voice remote controlled everything. Good luck!

Karlemann
Enthusiast - Level 2

Thanks for a very detailed reply 

I got sound bar working, but now want the stupid screen saver deleted before I turn off TV, a Samsung smart 50" one.

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clem21
Community Leader
Community Leader

@Ritter197 wrote:

Thanks for a very detailed reply 

I got sound bar working, but now want the stupid screen saver deleted before I turn off TV, a Samsung smart 50" one.



The screensaver never goes away,. Not a feature you can change. Just have to turn off the tv.
rino0021
Newbie

i have the new fios box where you talk into the remote. and i have a LG tv and  a samsung sound bar... hooked up with D ...

i can turn the tv and box on and off , but cant controll the sound bar.. any tip?

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Alex4707
Enthusiast - Level 2

I have a Bose sound bar and Samsung nu8000 TV serially connected through FiOs Box to TV via hdmi arc.

 Old FiOs universal remote controlled sound perfectly. My understanding is hdmi arc controls power on/off on sound bar as long as sound output of tv is set to hdmi arc.  

However since I upgraded to FiOs 1 upgrade, I've noticed that sometimes when I adjust sound - nothing happens. Then I realize sound bar is not powered on. When I go into settings on the tv, I find it has reverted to tv speakers,  I have to manually change it back to hdmi (sound bar) to get FiOs remote to again control sound. If I then power off all turns off , power on all turns on - everything ok. So this problem is transient and not reproducible.

bottom line - it appears that fios1 power/on off is not always powering on/off sound bar. If sound bar is not powered Samsung reverts to tv speakers and fios1 remote no longer controls sound. Any idea why this is happening?

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