Quick code

my tv has an error message:

"there is no technical problem with your TV service. To restore service as quickly as possible, please log on to your computer, open your internet browser homepage and follow the directions on the site. if you are unable to complete the transaction in your browser, you may reach us by calling 1-866-###-####, and enter the 4-digit quick code ####. We look forward to continuing your fios service."

it does not give me a webpage to visit. and I called the number and it does not do anything. 

Need help, on hold on the phone for 20 mins already with no answer yet.

Re: Quick code
Moderator Emeritus

Hi calilove900,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.