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RedZone is not working!

I called Verizon and 5 times got disconnected due to heavy call volume. At least that is what I assume.

I activated the redzone and now it is saying my order cannot be completed. I have had it for 2 years and never had this issue. The one time I did get through to VZ the recording said my order could not be completed because the appointment was not scheduled! THERE IS NO APPOINTMENT! I am activating the same RedZone that is part of my package.

Any help?

Comments

Srodriguez1

Is anyone's working yet?????

dewdude

That settles it. Even if I have to spend a few thousand dollars on permit and tree removal; I'm dumping fios TV after my term and going back to DirecTV. This is absolutely unexcusable. Massive outages after the Deracho; massive redzone outage on kickoff sunday. I was really touting your superority....but you guys still run like it's 1981.....no weekend help at all.

I was REALLY looking forward to watching RedZone all day. Now my plans are screwed. Thanks guys. You sure know how to make a customer feel like they REALLY matter. Inoperable website, hangups on support lines, not to mention a lack of information regardless who you talk to.

Puffmow

Not working in Los Angeles!!!!

VtompVerizonSN

someone spill their coffee on the redzone computers running it??? O.o

hokies281

After 1 hour and 30 minutes I reached technical support. They said there is no known service issue but that my account didn't have a special activation number associated with it in billing. She gave me a number and transferred me to billing. After listening to an automated message about how easy it was to order Red Zone through my remote (HA!!) I was put on with billing after only a minute.

Billing told me that technical support is wrong and that they have been transferring people there all day with wrong information. The real reason is that the service is down and they have techs trying to fix it for everyone with Ultimate HD package. She said she hopes it'll be available today but not guarantee. She cut me off/disconnected before I could ask for a billing credit.

DAS25

The only reason I have any of your expensive services is because of the Red Zone...I waited 365 days to watch the Red Zone and now this? Hey Verizon what are you going to do for ME now???

hokies281

after 1 hour and 30 minutes I reached technical support. They said there is no known service issue but that my account didn't have a special activation number associated with it in billing. She gave me a number and transferred me to billing. After listening to an automated message about how easy it was to order Red Zone through my remote (HA!!) I was put on with billing after only a minute.

capmeo

This is a joke!! Now i just want to cancel and cant do that either. 14 different phone calls, numerous disconnects and NOT once I have spoken to a person.

Ardrid

Add me to the list of **bleep** off people. In Middlesex, NJ and RedZone isn't working here either. I don't know how you screw something like this up. Just called Verizon, on hold for 20 minutes, and disconnected. Gotta call back again...so aggravating!

Bwright25

Surely credit will be given if no redzone today? Lawsuit if not. Breach of contract.

unknown

Yeah, there is no way to cancel today. It's not an accident either. They figure people will cool off by tomorrow.

sls423

Their last tweet is a beaut:

Verizon Support ‏@VerizonSupport

WOW! NFL Redzone is in extremely high demand. Activations could take up to 90 minutes but requests are processing. Thanks for your patience.

TMNTerminator1

So I got through to Tech Support as well. She says, they are experiencing an "outage" with "no time table" for when it will be restored. She said she issued an outage ticket (whatever that means). I asked about a credit/etc. she said I'd have to talk to Custermo Service, but that they were so busy right now, that I likely would not get through. And sure enough, it did not work. Finally, when I called back, I guess the outage ticket went through, and now it says my problem will likely be repaired by Sept. 10, which is tomorrow....

I'm in Tampa, FL by the way

rpfifty

when i do a self-analysis of the STB it says extreme hd under package.i've have ultimate hd package for 3 years. a drunk coder maybe?

Livid941

I am LIVID. I have the ultimate package and Redzone is not working. I've tried to call customer service. No luck. The call just keeps hanging up on me no matter if I use one of two cell phones or my house phone. This is unacceptable. This is ridiculous. I pay an extraordinary amount of money every month just to have Redzone. I hope you spontaneously combust verizon.

rdavisdc

They left me on hold for over an hour and then picked up the phone and just hung up. Contract or no, I am done with Verizon.

VtompVerizonSN

High demand of when it will work for paying customers.... they forgot to add that???

unknown

Same here

unknown

Verizon Support just tweeted this:

NFL #Redzone on #FiOS is so popular it could take up to 90 mins to process, but it is processing. There's no need to call to activate.

Whatever...

huskerbrav

Not working in Plano, TX. I have had this for several years and spend $270 a month. RedZone has always been included in my service and today IT IS NOT WORKING. I have already scheduled my Dishnet install for next week as Verizon is not taking phone calls, or chat about this. I just get hung up on.

jreddish1

Definitely. RedZone was the whole reason I went with FIOS instead of DirectTV. Basis of the bargain for me.

hokies281

Wonder what the agreement with the NFL is? I'm assuming they have to pay NFL per customer that has it. If Verizon still has to pay NFL for this week you can bet they'll fight against paying back the customers.

MrsPrice1

Are you still having problems with it not working? I ami've been calling over an hour and a half and still keep being disconnected!

DENGLISH2

In Tampa, FL. Same issue. Was on hold with tech support for 55 minutes, just to be hung up on. Was hung up on multiple times after that, the online chat said there were connectivity issues with the server, many of the pages on verizon.com said "bad request". I will cut my nose off to spite my face and switch to Direct if there is not any kind of compensation or apology for losing an hour and a half of my Sunday trying to contact them in vain and to still have no service. I have multiple channels that have gradually gone out with message implying I am not subscribed but now they messed with Sunday Football!!! Ridiculous!!!!

Eric_VZ

Due to the overwhelming demand for the NFL Red Zone, order activations could take up to ninety minutes to process. Please be assured that requests are processing and that you do not have to call Verizon to activate Red Zone. We are working diligently to activate every subscription as quickly as possible. Thank you for your patience.

Eric_VZ

EfVrzson

This is absolutely ridiculous. First Sunday of season and no Red Zone???? Making me wish we had never switched. Have not liked it as well as NFL TIcket in prior years, now all our introductory credits are off our account are gone so probably time to head back over to DirectTV until their promos also run out. WHat I cant stand is getting caught up in their hold system or worse yet this continuous spin in their web site where you have to keep signing on and then it asks you to sign on. Between that and the Frozen NFL man on the Red Zone channel and too much coffee and rainy weather Im about to get my shotgun and shoot the computer and the TV!!! Cats and dogs btr not get in my way either.

Is anyone else as frustrated as I am with Verizon and their **bleep**-off attitude?

Schadenfreude2

2:35 EDT Staten Island, NY

Redzone still not working

djohn113

{word filter avoidance}VERIZON! IT IS A JOKE AND I WILL BE LOOKING FOR ANOTHER SERVICE PROVIDER TOMORROW!

I will be just a deal whore and go back and forth and get the best deal for 1 - 2 year deal from each and switch back and forth!

It is all ridiculous!

shashav

That is b.s. ordered red zone in January with ultimate. Should already be activated! Whats this about 90 mins? 90 mins from WHEN?

EfVrzson

Agreed. Figures Verizon will pass the buck (not our Bucs here in Tampa) and say it was NFL was at fault....yah right.....

shawni

Anyone had any luck with Redzone coming online? Here in PA it is still out!!

Schadenfreude2

This is ridiculous

Schadenfreude2

MISSION CONTROL: EARTH TO VERIZON

VERIZON: GO AHEAD HOUSTON

MC: YOU REALIZE ITS OPENING WEEKEND RIGHT?

VERIZON: WE DO, OVER

MC: YOU REALIZE YOU ARE **bleep** OFF MILLIONS OF PEOPLE RIGHT NOW RIGHT?

VERIZON:....WE DO, OVER

MC: YOU REALIZE NFL NETWORK IS NOT WORKING.

VERIZON:....WE DO, OVER

MC: GET IT WORKING BONEHEADS

mcdannej

Eric,

I hope you understand the point of the 4 threads that are blowing up at once.. THOUSANDS of people who expected this channel to work at 1p EST are extremely upset. The focus should frankly not be on new activations, it should be on getting the service up and running for everyone who expected it to work. The NFL...it really couldn't have caught you off guard, could it? I've only seen have a dozen Verizon commercials and sponsorships watching the regular games. I think you probably knew today was opening day and should have been ready, both technically and with reasonable customer support.

Signed

A Very Unhappy Verizon (for now) Customer

IntheShadows

There is no excuse for this mess of not having the NFL RED Zone Today. I too have attempted several times by phone call and live chat on the site to get this fixed. Nothing has worked. I never did get to any live agent at all. The phone call was constantly disconnected. I pay way too much for this service and to be treated like I am nothing and my service is unimportant, infuriates me. I am as livid as all of you are. I have the Ultimate HD package and nada, nothing is working on the Red Zone Channel.

Please, all of you, contact the FCC in regards to any and all complaints you have about this. I plan to. Verizon is already being montiored for their poor customer service and they could be fined again for it. Then send your complaints also to the President and CEO of Verizon. Go above and beyond the customer service rep to file complaints as they cannot do a thing about it and are just trying to keep a job. They may help in getting some sort of refund for the day, but I would not count on that either.

EfVrzson

WoW Seriously. I guess their teeny-bop "reps" they hire are aggravated with all the calls so now they are just hanging up on ppl. My call(s) connected 4 times and each time when there was the "ring" that connects to a person they hang up and call disconnects. Verizon really really needs to make this right with their thousands of nationwide customers.

So are we to understand from Verizon tweets "Its a nationwide outage and they sent the ticket out to a technician" .....hmmmm nationwide, yet one ticket, one repairman. I really hope its that Maytag guy!!! I can see Verizon having one technician twiddling his thumbs... DUHHHHH

Schadenfreude2

At least we have NFL Network 😄

**bleep** TIME WARNER

Hiflyer1

3 fios boxes not working for me. Subscribed on my cablevision box and it came up in about 2 minutes.

Schadenfreude2

This is definitely a FiOS issue

PA_Dad

It has been over 90 minutes for me.

I'm also very disappointed.

DBerger

Why am I unable to watch the Red Zone? According to the ultimate package info, it was included last year and should still be

Livid941

Thank Verizon, only had over eight months to prepare for Redzone's first week. We should all get at least a month free for this **bleep**... May not be answering today but I have time to call all week long...

NNard

No disrespect Eric but I have been trying to activate it for days now and just assumed that it would be activated this morning. That is an unacceptable response on behalf of Verizon.

GinNJ

Called for the first time at 11:30est. Was told that service won't come on until 1pm even though I explained that there is a fantasy show which starts at 11:30am. Again I was told, after the rep supposedly "checked" with a few people, that the service would begin at 1pm.

I have now been on hold for 1 hour and 50 minutes. This is an absolute joke. Tempted to go order the Sunday ticket via my PS3 and call it a day with Fios!

Johnnyroxyo

Same here in California!

James_VZ

Nomi1

an hour on hold 2:53pm est no service yet

cusiman_56

Order Activation??

I have been a verizon subscriber for over two years with the ultimate HD package, of which the redzone was a part of that package. Why do I have to activate?? It would have been nice if we had been contacted.

Schadenfreude2

Somebody forgot to eat their Wheaties

James_VZ

SJUhawks

90 MINUTES FROM WHEN????????

iteach4alivin1

Not working in New York City Area...I was told it should be on shortly after being on hold for 45 minutes. Said a rep would call me to alert me that the service was back on and I could discuss a credit with the rep at that time. I'm certain I will have to call... That was at 2 p.m. EST

Bax2

everyone should complain to the better busness bureau. bbb.org

jmckfoster1

You can watch it here http://forum.wiziwig.eu/threads/77306-Streaming-NFL-2012-Week-1

SJUhawks

What is this 90 minute ... 90 minutes from when?? How much of a credit will be offered for this failure??

Schadenfreude2

Self Diags say I have Extreme HD.....**bleep**???????

mccarty25

HONESTLY AT THIS POINT I FEEL TAKEN ADVANTAGE OF FIRST I ORDER THE ULTIMATE PACKAGE AND TOOK THEM A WEEK FOR MY NEW NUMBER SO PEOPLE COULDN'T CONTACT ME!!! THAN AND STILL I WAS SUPPOSE TO HAVE INTERNET SPEED OF 75 MPS YET I BARELY REACH 25 AND THEY HAVE BEEN TELLING ME FOR OVER A MONTH "THEY WILL RESOLVE ISSUE" AND NOW TODAY I COULDN'T WAIT TO TAKE ADVANTAGE OF MY NFL REDZONE AND YET TO BE SADLY DISAPPOINTED BY FIOS AGAIN!!!! SINCE IVE TRULY GOT YOUR SERVICE ITS BEEN NOTHING BUT A "LET DOWN" NOT TO MENTION A PREVIOUS ACCOUNT I HAD I STILL HAVEN'T GOTTEN MY 250$ SECURITY DEPOSIT...HONESTLY IM 3 SECONDS AWAY FROM PAYING THE CANCELLATION FEE AND GO BACK TO COMCAST THEY MIGHT NOT BE THE BEST, BUT HONEST AT THE END OF THE DAY THEY ACTUALLY CARED ABOUT THEIR CUSTOMERS.

-BEST REARGUARDS
DAN
{edited for privacy}

doropallo

Why does it need to be activated? It was almost impossible to get out of the loop and get back to the channel I was on. I haven't been real happy with FIOS lately, looks like we will be switching back to satellite in a few months.

triggerx

Northern Virginia here... just started working!!! yay!

nectarologist

From @nflredzone : "We've talked to Fios, RedZone fans. There's an activation issue on their side (for some customers) that is being looked into." This was 53 minutes ago.

aaasingh

Redzone just started working for me was down all day up until right now. up at 3:00pm or so. (MOCO - DC suburbs)

nectarologist

Nice, same here (NY)

unknown

Me too! Woooo-Hooo! (I still stand by my previous post!)

sgmurphy

Eric, with all due respect.

The NFL season didn't just spring upon Verizon did it?

One would expect that with the NFL seasons start and in some markets only one or maybe two games on the early schedule that customers would be wanting to view Red Zone.

I do not believe this SNAFU is your personal responsibility Eric, but what can you tell us that is encouraging and will mollify the frustrated and deprived customers?

I, myself, am an Ultimate Fios subscriber who believed NFL Redzone was part of the package, and was a part of the decision to pay for the Ultimate package instead of one of the more inexpensive packages. I activated it several weeks ago. Yet today I can not use this service I am paying for.

Not the end of the world, but still upsetting since I expected it to work. What can you tell us to mitigate this, and mollify our frustration?

IntheShadows

Update here folks. NFL Redzone is now working for me. I am in Southern Virginia. Just came on a few minutes ago.

Message to Verizon,

You are walking a very fine line with me as a customer. How difficult would it have been to put a message on your phone system or even here on your site, or even on the NFL REDZONE Channel letting people know what was going on with the problems you were experiencing??????????????........NOT DIFFICULT AT ALL!!!!!!

There still is no excuse for most of us not being able to get a hold of anyone in your customer service and tech support departments. Instead of having your customer service reps concentrate on SALES, you need to get back to basics and have them DO CUSTOMER SERVICE. No one is fooled when they do get a hold of a rep and you have a supervisor in the back ground screaming at them to get a sale. LOL. Sooooooo unprofessional I have to say. GET BACK TO BASICS VERIZON. IMPLEMENT CUSTOMER SERVICE. WHAT A CONCEPT HUH??.

DBerger

This seems to be a systemic problem which anyone could have easily anticipated - except perhaps ???

That Verizon didn't anticipate and preclude this problem in the first place speaks to their customer support. How many of us wasted our time needlessly asking the same question to resolve a problem that shouldn't have occurred in the forst place?

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