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Remote DVR Service error: "Set Top Box not responding"

I had FiOS TV installed last week in Seattle including the Home Media DVR and have been unable to access the Remote DVR service on FiOS TV Central. Once I login I get the message "Set Top Box is not responding." I've been through all of the troubleshooting steps provided for the error here: http://www36.verizon.com/fiostv/web/UnProtected/Help.aspx#109, unfortunately, that didn't solve the problem. I spent an hour on the phone this evening with Verizon Technical Support, but the guy had never heard of the site and did some basic troubleshooting, but ultimately told me he was out of ideas. I'm using the original Actiontec router provided by Verizon with no other equipment that should be interfering. All other features work as expected including VOD and streaming recorded content to the HD set top box in the other room. Has anyone else encountered this error or, better yet, overcome it?

Comments

silverfirsgeek

My install was yesterday too (Sept 19) and I am getting the same error on the remote DVR on Fios TV Central. I thought maybe some overnight batch job needed to run but I am still getting the error today and I have also tried the self diagnostic.

I spent an 30 minutes on the phone last night with Nick (252) suddenly switched to Nick Toons content - fortunately that is fixed this morning. I suspect problems at the Everett Video Hub. Belay that, it just happned again. Frustrating.

Cliffcor

I have had the same problem. (Bothel Wa.) STB Not responding. Hope that this resolves before long.

lkitchens

I am also having problems accessing my multi room dvr recorded programs from other set top boxes. At times you can start the program but you cannot fast forward, rewind or stop. Then it just stops all together. I already tried unplugging and replugging. I checked the connections on the wireless router. Nothing has helped so far. I thought I'd check the website before calling.

lkitchens

I forgot to mention I am on the east coast in Maryland and have had the system working for over a month now. The problem just started in the last few days.

silverfirsgeek

My multi-room DVR seems to be working just fine. I only wish it had additional functionality such as being able to create recordings from remote STB's and to be able to delete programs. The problem described in this topic is specific to the remote DVR service available at www.verizon.com/fiostvcentral. The website is unable to communicte with our DVR STB.

plagued

Have you tried unplugging your ONT and the battery backup for a complete reset?

Solved some of my lag and not responding issues, but of course was never suggested by VZ itself.

mjkxr

Thanks for the suggestion, but I'm afraid that didn't resolve the issue either. I had another discussion with Tech Support for another issue and mentioned this problem as well. After a few minutes of testing and resetting the boxes I was told that the service was still "pretty new" and there wasn't much they could do. I keep logging on each day hoping the error will magically be resolved Smiley Happy

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