Remote No Longer Controls Volume and On/Off
Marty684
Enthusiast - Level 1

Within the last few days I have lost the capability to adjust volume and turn my TV off using my Fios remote (which does not have voice feature) but I can access the Guide and DVR menus without any problems.  To adjust the volume or turn the the TV  On/Off I have to use my Samsung TV Remote.  Any ideas on how I can get my Fios remote to work the way it has in the past?

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1 Solution
clem21
Community Leader
Community Leader

@Marty684 wrote:

Within the last few days I have lost the capability to adjust volume and turn my TV off using my Fios remote (which does not have voice feature) but I can access the Guide and DVR menus without any problems.  To adjust the volume or turn the the TV  On/Off I have to use my Samsung TV Remote.  Any ideas on how I can get my Fios remote to work the way it has in the past?


Try wiping out the programming on the remote and re-programming it.

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3 Replies
clem21
Community Leader
Community Leader

@Marty684 wrote:

Within the last few days I have lost the capability to adjust volume and turn my TV off using my Fios remote (which does not have voice feature) but I can access the Guide and DVR menus without any problems.  To adjust the volume or turn the the TV  On/Off I have to use my Samsung TV Remote.  Any ideas on how I can get my Fios remote to work the way it has in the past?


Try wiping out the programming on the remote and re-programming it.

Marty684
Enthusiast - Level 1

Your suggestion solved my problem...thank you!

clem21
Community Leader
Community Leader

@Marty684 wrote:

Your suggestion solved my problem...thank you!


Glad it worked for you.