Remote stopped pairing

[mklmg]

Don't know if this is the proper board, but here goes. 

Had Fios installed about a month ago after 42 years with Cablevision. Anyway, everything worked okay for a while, then I had to start reprogramming the remote to my TV. That worked a couple of times, but now it just doesn't seem to take. The volume & mute "work"  after the prompt to push the OK button during pairing, indicating success, but after the"OK  exit" prompt is pushed, I can't unmute or change the volume w/o the TV remote.

TV is Sharp LC65D64U

[clem21]

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@mklmg wrote:

Don't know if this is the proper board, but here goes. 

Had Fios installed about a month ago after 42 years with Cablevision. Anyway, everything worked okay for a while, then I had to start reprogramming the remote to my TV. That worked a couple of times, but now it just doesn't seem to take. The volume & mute "work"  after the prompt to push the OK button during pairing, indicating success, but after the"OK  exit" prompt is pushed, I can't unmute or change the volume w/o the TV remote.

TV is Sharp LC65D64U

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If you tried removing the batteries for at least 3 minutes and reprogramming and it didn't work, did you try wiping out the programming and reprogramming? If it still has problems, go here and get a new remote:

Main Menu > Customer Support > Top Support Tools > Replace Fios Remote

[mklmg]

Hi, thanks for replying.

I tried rebooting the cable box that way, including removing the HDMI cables. No success. 

I'll give the remote reboot a try. 

[mklmg · Accepted solution]

That didn't work. So, after the usual ways, I tried  the 'enter your TV model number' as was prompted,  and it's working...for now. 

Thanks again

[clem21]

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@mklmg wrote:

That didn't work. So, after the usual ways, I tried  the 'enter your TV model number' as was prompted,  and it's working...for now. 

Thanks again

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Great, good luck!