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Replacement DVR can't see recordings on other DVR..

Replacement DVR can't see recordings on other DVR.. The other DVR can however see and watch recordings from the replacement.

The following message comes up:

"The package on this VMS does not support access from other devices. Please go to 'Configure and Upgrade' and upgrade your Verizon DVR service."

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clem21

@tward392 wrote:
Replacement DVR can't see recordings on other DVR.. The other DVR can however see and watch recordings from the replacement.

The following message comes up:

"The package on this VMS does not support access from other devices. Please go to 'Configure and Upgrade' and upgrade your Verizon DVR service."

You could try this on the two DVRs, but I'm not sure if it will erase your recordings:

Main Menu > DVR > Configure & Upgrade>Refresh Device

craphead123

That doesn't seem to really do anything.

craphead123

Chatted with Verizon Tech support. They want me to disconnect everything from power for a few minutes (ONT, Router, and Set-top boxes) then connect them again. Waiting to do that since people in the house are currently online, but I have a hard time thinking that would resolve this issue.

unknown

@craphead123
wrote:
Chatted with Verizon Tech support. They want me to disconnect everything from power for a few minutes (ONT, Router, and Set-top boxes) then connect them again. Waiting to do that since people in the house are currently online, but I have a hard time thinking that would resolve this issue.

By powercycling the system, it resets any glitches that may have occurred, and could clear up your issue. I think you have to call billing and get them to correctly authorize your two boxes, the VMS as a master and the IPC as a slave.

craphead123

I unplugged the set-top boxes, router, and ONT. After plugging it all back in I still get the same results. The replacement DVR can't view recordings from the other DVR but the DVR that wasn't replaced can still see the replacement one.

Just seems like if it was something on the account it would have been taken care of already since they knew they sent a replacement box.

Every time I contact support it's always restart everything, I understand that fixes some things but it doesn't fix everything and I usually make sure I restart stuff before contacting them, but disconnecting everything is a pain and I have to wait for a good time to do it.

craphead123

@Anonymous
wrote:
@craphead123
wrote:
Chatted with Verizon Tech support. They want me to disconnect everything from power for a few minutes (ONT, Router, and Set-top boxes) then connect them again. Waiting to do that since people in the house are currently online, but I have a hard time thinking that would resolve this issue.
By powercycling the system, it resets any glitches that may have occurred, and could clear up your issue. I think you have to call billing and get them to correctly authorize your two boxes, the VMS as a master and the IPC as a slave.

This is an issue going from VMS to VMS though, I haven't even messed with the IPC's as they are both still disconnected.

After 10 unplugs of everything and multiple I changed somethings on your account now they want to send a tech out.

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