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Return STB Box?

Hello,

I recently decided to upgrade my standard STB to an HD STB. I received the new HD box today. My question is, how do I go about returning the standard box it is replacing? Do I simply put it in the box the HD STB came in and return it or do I need to get an RA tag?

When I click on Add/Remove equipment on My Verizon, it only seems to give you the option to ADD new items (which is how I got my new HD box...) but not to remove existing equipment.

A search of the help sections proved fruitless.

Any advice?

Comments

jmw1950

In theory there are 3 ways to return equipment:

1). Take it to any UPS Store and tell them it is a Verizon return. They are supposed to pack it up and ship it for you.

Having said that, I have had a UPS store refuse to do so. That's apparently a violation of the UPS Verizon contract, but it seems neither Verizon or UPS are prepared to do anything about it.

Make sure you get a receipt from the store to show that you handed the equipment over, and gave you a UPS tracking number.

2). Call Verizon and ask them to send you a return label. You do the packing, and put the label on the box, hand it to any UPS driver you can find, or take it any UPS Store, or authorized shipping center. It is prepaid, and the label should also include a return authorization label. Make sure you write down the tracking number, if there is ever a question about having returned it, the UPS proof of delivery for the package resolves the issue.

3). In rare cases, a Verizon Truck can pick it up.

4). Make sure you return the STB and a remote (take the batteries out) if they sent you one. I found it easier to keep the remote that was already programmed for my non-STB devices, so I returned the remote control they sent out with the replacement equipment.

VZ_Frank

Hello zanefan,

There should be a return slip that came with the new stb you received in the mail. Also in DE there is only one drop off location. 16 East Basin Rd. Suite 18 New Castle, DE 19702 877-430-0480 They are open mon-fri 9-6 sat 9-1. Hope this helped

Latte1

Can a Maryland resident return their box to Delaware?

VZ_Frank

Hello Latte1,

Unfortunately you can not return your stb to DE. Here are drop off locations in MD

Verizon Retail Store - Columbia
Howard County Center
8835 Columbia 100 Parkway, Suite B
Columbia, MD 21045

410-715-0296

Verizon Retail Store - Gambrills
2616 CHapel Lake Drive
Gambrills, MD 21054

410-721-1025

Verizon Retail Store - Upper Marlboro
Prince Georges County Center*
375 Prince Georges Boulevard, Unit B
Upper Marlboro, MD 20774

301-384-1372

Verizon Retail Store - Wheaton
Montgomery County Center
11006 Veirs Mill Road, Unit #3
Wheaton, MD 20902

301-946-1486

All stores are mon-fir 9-6 sat 9-1. Hope this helped.

mwaters

This is great information... I live in Northern Virginia and tried to return it to Dulles Town Center. They said I had to go to Wheaton MD. Are there any locations in Northern Virginia to return it to?

Thank you,

Mike

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