Select HDMI: Amazon Fire TV Stick
johnsmith987
Enthusiast - Level 2

I have an Amazon Fire TV stick. I plugged it into the HDMI port. I tried using the port on the TV and the port on the Set Top Box. On both of them I go to the remote, I press TV Input at the bottom of the remote, by repeatedly pressing TV Input I am able to get to HDMI 1 and HDMI 2. But I'm unable to select either HDMI port. I tried pushing OK/Enter and TV Input again. It doesn't work. How do I fix this?

I have VZ P265v2 RC
and Motorola QIP7232 set top box

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1 Solution
johnsmith987
Enthusiast - Level 2

I called Verizon, the tech told me to switch to HDMI1 using the remote that came with the TV (not the Verizon remote). That worked.

View solution in original post

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15 Replies
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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caroljeny
Newbie

i was reading a post where i found usefull information here

  1. Take your firetv television Stick tool. ...
  2. Now join the power Adapter to a strength outlet. ...
  3. Now plug the fireplace persist with any HDMI port to your tv. ...
  4. Switch on your television and open the corresponding HDMI input Channel. ...
  5. Now it's time to installation your firestick Stick remote.
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PattiP2
Newbie

I have a fire stick and can't connect wirelessly. I see the network and it alternates on the screen between "very good" strength and "out of range". All my other devices connect with no problem including the smart tv that I am connecting the free stick to, but this won't connect.  Other friends have had an issue at first but with their dual band routers, if you connect to the other network, it works fine. I don't know what to do. Maybe get a router different from the one Verizon provides?

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_dot
Specialist - Level 1

i know this is old but your problem was solved by CRobGauth in the first reply to your original post... at least give him a kudos if you can't mark his post as the solution, no?

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Predator7
Specialist - Level 1

@johnsmith987 wrote:

I have an Amazon Fire TV stick. I plugged it into the HDMI port. I tried using the port on the TV and the port on the Set Top Box. On both of them I go to the remote, I press TV Input at the bottom of the remote, by repeatedly pressing TV Input I am able to get to HDMI 1 and HDMI 2. But I'm unable to select either HDMI port. I tried pushing OK/Enter and TV Input again. It doesn't work. How do I fix this?

I have VZ P265v2 RC
and Motorola QIP7232 set top box


1.Remove Fire TV Stick from TV HDMI Port, just make sure TV is off

2.Unplug power source from Fire TV

3.Wait 15 minutes

4.Turn on TV

5.Plug in power source to the Fire TV Stick then insert to prefer HDMI 1 or 2 or 3

6..Press any button on the Fire TV remote,wait 30 sec on each input until you see the picture on the screen.

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johnsmith987
Enthusiast - Level 2
1. Remove Fire TV Stick from TV HDMI Port, just make sure TV is off
2. Unplug power source from Fire TV
3. Wait 15 minutes
4. Turn on TV
5. Plug in power source to the Fire TV Stick then insert to prefer HDMI 1 or 2 or 3
6. Press any button on the Fire TV remote,wait 30 sec on each input until you see the picture on the screen.

I unplugged the set top box from the TV. Now I have a "dumb" tv monitor.

Then I followed the instructions you gave. Still no success. I have a "no signal" message on the tv screen.

Is there anything else you can recommend.

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Predator7
Specialist - Level 1

@johnsmith987 wrote:
1. Remove Fire TV Stick from TV HDMI Port, just make sure TV is off
2. Unplug power source from Fire TV
3. Wait 15 minutes
4. Turn on TV
5. Plug in power source to the Fire TV Stick then insert to prefer HDMI 1 or 2 or 3
6. Press any button on the Fire TV remote,wait 30 sec on each input until you see the picture on the screen.

I unplugged the set top box from the TV. Now I have a "dumb" tv monitor.

Then I followed the instructions you gave. Still no success. I have a "no signal" message on the tv screen.

Is there anything else you can recommend.


It may be defective!Did you try on any other TV?Also make sure TV set to same HDMI Port that Fire Stick connected.

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johnsmith987
Enthusiast - Level 2

I called Verizon, the tech told me to switch to HDMI1 using the remote that came with the TV (not the Verizon remote). That worked.

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walt178
Specialist - Level 3

@johnsmith987 wrote:

... by repeatedly pressing TV Input I am able to get to HDMI 1 and HDMI 2. But I'm unable to select either HDMI port.


First, I don't understand the selected part of your post.  Once you get to HDMI1 or 2, you don't need to select anything. You are there.

Second, if you are just setting up your Fire TV stick, go to the correct HDMI input and be patient. It will take a few seconds, then the set up process should start.

Also, recheck the Fire TV stick power connection.  If it doesn't have power, it won't work.

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johnsmith987
Enthusiast - Level 2

The power is fine.

On the screen I see "Verizon press menu to watch FIOS TV ..."

I press "TV Input" on the remote  and I see Tuner, Composite, HDMI1, HDMI2, VGA, VGA Component

By repeatedly pressing "TV Input" I navigate to the option I want (Tuner, Composite, HDMI1, HDMI2, VGA, VGA Component)

If I just stay at HDMI1 or HDMI2 it doesn't seem to select it, and the FireTV stick doesn't start. I have the stick plugged into the USB so the power should be fine. Is there a way for me to confirm that. There is no little LED or anything. I played with the FireTV remote, but got no response.

This also happens if I press Menu to go to FIOS TV and then press TV Input.

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walt178
Specialist - Level 3

Try this:  Completely remove the Fire TV Stick.  Then use the following instructions to connect it.  Next switch your TV to the HDMI port you connected the Stick to and see what happens. 

image

johnsmith987
Enthusiast - Level 2

" use the following instructions to connect it"

Did you forget a link, or forget to add the instructions?

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CRobGauth
Community Leader
Community Leader

This is not the Amazon Fire forum.

I don't think this issue is FIOS related.

You can Google assistance from here.

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PattiP2
Newbie

This may not be the Amazon Fire forum but the issues people are having connecting their fire sticks are Verizon-related because of the modems we have been given. I haven't had any problems using it with other service providers. If Verizon values their customers, they will give us a solution

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CRobGauth
Community Leader
Community Leader

The HDMI port on the STB is an output.

Not sure why switching HDMI ports onthe TV doesnt allow you to see FireStick.

Maybe try using TV remote instead.