Service Outage in Bergen County - now in third day

FIOS service has been out in our area for three days.  No one answers the phone, disconnecting after placing me on hold for up to thirty minutes and the web site keeps posting "will be fixed" messages that are wrong. What is the problem?  When will it be fixed?  What kind of credit will we receive for this outage?

1 Reply
Contributor - Level 1

Hi Dfuser,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.