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Stb
Sm123411
Newbie
‎08-28-2018 09:04 PM

I received a new stb due to an error code, but I am still getting the same code with the new box. Is there a customer service email for support. TV has been down for over a week. I cant seem to find the time to keep going through all the troubleshooting they want to keep doing

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Sm123411
Newbie
‎08-29-2018 07:40 PM

I am getting nowhere with tech support. My stb has been out for a week. They sent me a new stb but the same issue persists 

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kh-gary
Moderator Emeritus
In response to Sm123411
‎08-29-2018 08:23 PM
Hi Sm12341,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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