This is the second time I hav had remote issues. Last time they sent me a new remote and it worked fine. Now I had to replace the batteries in the new remote and I'm having that same issue again. It goes through the process and flashes back and forth that it has paired and finally says it failed. I can't reset or auto/manual program either. It says Unable to program your Fios TV Voice remote with connected TV.
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@gilliland8313 wrote:This is the second time I hav had remote issues. Last time they sent me a new remote and it worked fine. Now I had to replace the batteries in the new remote and I'm having that same issue again. It goes through the process and flashes back and forth that it has paired and finally says it failed. I can't reset or auto/manual program either. It says Unable to program your Fios TV Voice remote with connected TV.
Did you do everything here?
https://www.verizon.com/support/residential/tv/equipment/remote-control/voice-remote#
Did you try a factory reset?
1. Press the Menu button on the Fios remote.
2. From the list of options, click on Settings.
3. Next, click the Voice control option.
4. Further, select Fios TV Voice Remote.
5. Then click on Program Voice Remote.
6. Finally, select the Reset Remote Setup option.
Also take the batteries out of the remote for at least 5 minutes and try again.
@gilliland8313 wrote:This is the second time I hav had remote issues. Last time they sent me a new remote and it worked fine. Now I had to replace the batteries in the new remote and I'm having that same issue again. It goes through the process and flashes back and forth that it has paired and finally says it failed. I can't reset or auto/manual program either. It says Unable to program your Fios TV Voice remote with connected TV.
Did you do everything here?
https://www.verizon.com/support/residential/tv/equipment/remote-control/voice-remote#
Did you try a factory reset?
1. Press the Menu button on the Fios remote.
2. From the list of options, click on Settings.
3. Next, click the Voice control option.
4. Further, select Fios TV Voice Remote.
5. Then click on Program Voice Remote.
6. Finally, select the Reset Remote Setup option.
Also take the batteries out of the remote for at least 5 minutes and try again.
When I try that it says Unable to program your FIOS remote with connected TV. Please remove battery and try again (which I have done several times)
@gilliland8313 wrote:When I try that it says Unable to program your FIOS remote with connected TV. Please remove battery and try again (which I have done several times)
Is the problem pairing with the TV, or both the Fios box and the TV? If it is the TV try the manual pairing method for the TV. You may even have to try a different model from the same manufacturer to get it to work. You also have to make sure the remote can visually SEE the TV as the remote uses IR for TVs and other devices.
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