Transfer DVR Schedule from cloud to new DVR
AAT2
Enthusiast - Level 2

I just upgraded my DVR box.  Before I did, I used the "transfer schedule to the cloud" option.  Is there any way to now download that schedule onto a new DVR?

1 Solution
AAT2
Enthusiast - Level 2

I finally figured it out.  Thanks for not making this clear VZ!  So here is how you do it.  Before you disconnect the old DVR, make sure your DVR is named.  To do that go to "Menu, Settings, Set-Top Box, and Set-Top Box Name".  Then Click the DVR Button, and go  to Settings and "Export Series to the Cloud".  Your schedule is now on the cloud.  Then when the new box is installed and activated, go to DVR and "Create a Recording"  Attempt to create a series (preferably one that existed on the old DVR).  You should get a pop-up prompt asking you if you want to download your schedule from the cloud and warning you it will overwrite any existing schedule.  Say yes or OK.  If the series you tried to just create was one that existed already, it will notify you that the series already exists.  Now if you go back to the series manager, you should see all your series.  The process is near instantaneous so if you don't see your series immediately, something went wrong.  You can plug the old DVR back in and try exporting to the cloud again. 

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LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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wishfioswascheaper
Enthusiast - Level 1

Didn't work for me either, the verizon rep (supervisor) was clueless told me to do something else that was wrong.  This made sense and when I did it I saw a "dvr download failed" or something to that effect, hit "info" to retry but nothing worked. 

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kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Nigel3
Enthusiast - Level 1

This did not work for me. I have just spent two hours trying to solve this with Verizon - to be told it will nee some time to work through a technical issue. I followed the instructions to be instructed the series already exists. I may as well program my DVR again.

I was able to ull down the items from the previous DVR but it did not import the entire series. This is the second time I have had to do this with Verizon in only 11 months with them providing my TV service. 

They informed me that they would work through the technical issue. I have little confidence. Wish I had stayed with AT&T!! 

The error i had on trying to copy over was that "series already existed" and it only allowed me to import one at a time and not import anything from Cloud. Any advce would be appreciated. 

Amaiz10
Newbie
Thanks AAT. Worked like a charm. Had to setup a forum account just to give kudos
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AAT2
Enthusiast - Level 2

I finally figured it out.  Thanks for not making this clear VZ!  So here is how you do it.  Before you disconnect the old DVR, make sure your DVR is named.  To do that go to "Menu, Settings, Set-Top Box, and Set-Top Box Name".  Then Click the DVR Button, and go  to Settings and "Export Series to the Cloud".  Your schedule is now on the cloud.  Then when the new box is installed and activated, go to DVR and "Create a Recording"  Attempt to create a series (preferably one that existed on the old DVR).  You should get a pop-up prompt asking you if you want to download your schedule from the cloud and warning you it will overwrite any existing schedule.  Say yes or OK.  If the series you tried to just create was one that existed already, it will notify you that the series already exists.  Now if you go back to the series manager, you should see all your series.  The process is near instantaneous so if you don't see your series immediately, something went wrong.  You can plug the old DVR back in and try exporting to the cloud again. 

Jb214
Newbie

Thank you so much.  Haven't done it yet but searched for quite a while on Verizon's site.  Before I was going to call Verizon,  Google's the question.  Your answer came up.  Really appreciate your help.

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blackrequiem
Newbie

Thank you SO much! I really didn't feel like sitting on the line forever trying to figure this out!

Worked like a charm!

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mslaing301
Enthusiast - Level 1

You're a genius. You should be on Verizon's payroll. I just spent 20 mins on the phone with one of their reps who was clueless. Thank you!

MartyE2
Enthusiast - Level 1

AAT, ThankYouThankYouThankYou.

Verizon just sent me two new DVRs (500gb) to switch out with older ones (160gb). I expected to lose recordings but wanted to transfer series recording schedules. The Verizon phone rep said it wasn't possible. She also said she wasn't sure if the new boxes would have more recording capacity and she couldn't find out if they did nor how much more capacity they would have if any.

Your six-month old post worked perfectly to transfer my series recording schedule.

I find it amazing that Verizon makes it so difficult to find this information. The phone reps should be able to guide customers. And the literature that comes with the new DVRs should tell customers how to transfer schedules. Doesn't Verizon want to keep customers?

All they have to say is, "We are so sorry that you will lose your recordings. But we'll give you a month to watch anything you had already recorded. We know you may have wanted to keep some of those recordings and for that we're sorry. But as a consolation, you'll get much more recording space, speedier remote response, and an easy way to save your series recording schedules to your new box--all at no extra charge." Simple.

Anyway, Thanks again

Hacka
Enthusiast - Level 1

Was just about to reply that your solution didn't work but oh man is it buried.  You need to search for a show the same as you have on the cloud then select it, then save series, THEN (if I'm remembering right) it asks if you want to get from cloud and it gets every show from the cloud.

PJL
Master - Level 3

@Hacka wrote:

Was just about to reply that your solution didn't work but oh man is it buried.  You need to search for a show the same as you have on the cloud then select it, then save series, THEN (if I'm remembering right) it asks if you want to get from cloud and it gets every show from the cloud.


The import of the cloud-stored settings is now a separate item under in the IMG 1.9.4 update so it is easier to activate.

nanaben7
Newbie

I have the new enhanced dvr that records up to 6 shows at a time.  none of the advice as to retrieving from the cloud seems to work.  anything not said so far that would assist?

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sangs1
Specialist - Level 2

I'll be trying that later today. Had a 7232 go belly up yesterday - after only 1-1/2 months of use btw - and am supposed to receive its replacement today. We'll see how the process works. Lost a boatload of recordings, including a lot on the external drive. Wish Verizon would change the marrying process between DVR and external drive. 

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armond_in_nj1
Master - Level 1

@sangs wrote:

... Wish Verizon would change the marrying process between DVR and external drive. 


This situation is not a Verizon thing.  It's related to copyright issues and industry attempts to thwart illegal copying.  I don't see this changing any time soon, although it would be nice to have a work-around for users who are legally entitled to copy, view, and use content for personal consumption..

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tns2
Community Leader
Community Leader

@armond_in_nj wrote:

@sangs wrote:

... Wish Verizon would change the marrying process between DVR and external drive. 


This situation is not a Verizon thing.  It's related to copyright issues and industry attempts to thwart illegal copying.  I don't see this changing any time soon, although it would be nice to have a work-around for users who are legally entitled to copy, view, and use content for personal consumption..


Dish originally married their external drives to the DVR's.  But they eventually changed to a marrying to the account (household) so disks coudl be moved between machines.  It would be nice if Verizon could do the same.

armond_in_nj1
Master - Level 1

@tns_2 wrote:

@armond_in_nj wrote:

... it would be nice to have a work-around for users who are legally entitled to copy, view, and use content for personal consumption ...

Dish originally married their external drives to the DVR's.  But they eventually changed to a marrying to the account (household) so disks coudl be moved between machines.  It would be nice if Verizon could do the same.


Excellent idea, and it should be done.  Not sure how the technology would be implemented for existing accounts, particularly with respect to existing eSata drive hardware, but definitely worth investigating.  Also would make a neat upgrade for the Verizon Media Server (assuming it ever arrives on the scene).

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