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Verizon Cable box error code 05

so i went to bed last night and my remote fell onto the floor and when it did this error message came up. I went to bed becasue i figured it would be gone in the morning but when i woke up it wasn;t. I didn;t think my remote could do that so I checked the other boxes in the house and they all say the same thing. My box reads:

Er: 05

-: 60 (then it counts down to 59 58 57 etc.) db: 09

Then after it gets down to 1 it says this

PULL

crc

dEc

FPGA

After it reads that really fast it will go dark for a few seconds and go back to that error code and repeat.

The boxes are Verizon Motorp;a QIP 2500-3

I tried to unplug the one usb thing in the back and put it back in but that didn't work and then I unplugged the cable box's plug from the wall and put it back in but that didn't work either.

This isn't the first time we had problems with Verizon. We had internet problems after a storm and had to get new cables and then our boxes had to be replaced after some other problem. But do I need to call customer service or can I fix the problem myself. There was no power outage in my area so I don't know why it was doing this.

I live in the Pittsburgh PA. area and have heard that this problem has been going on her and in Tampa Florida.

Thank you.

Comments

bren92

I have two standard def boxes that started doing the same thing today. My HD DVR is working just fine, if anyone knows what's going on, or how to fix it, it would be much appreciated.

I am in Tampa FL.

Lithiahome

Having same problem with three set boxes, my DVR is working fine. Chatted with rep and was advised this was due to an upgrade which took place last night. Supposed to be resolved by noon but it is now 12:20.

Lithia, FL

miscojohn

I am having the same problem, but only on one of our two boxes. The other one is working fine. Live in Tampa area.

Fios22

Tv is doing the same thing. It's been like this for around 10 hours now. Does anyone know an exact reason as in why this is happening?

Kimberley0212

All three of my bedroom set tops boxes have been doing this as well. My HD DVR is not. I waited on hold for 25 minutes this morning and they said it should be fixed by noon. It is now 1:19pm EST. I am in the Tampa area. They said it was due to an update that went "wrong" to the set top boxes interactive multimedia guide.

I just called Verizon and immediately the message said that they are aware of the outage, and the ETA is now 3pm.

Hope this helps,

Kim

Kimberley0212

By the way, the Verizon rep said the only areas affected were Tampa, and an area in Pennsylvania.

Kaypri1

I'm in Pittsburgh and I'm getting this, too. But it should be fixed by 3p.m.?

DaemonKrog

My box also started doing this today. I also live in Pittsburgh, PA. I kinda doubt this is a coincidence. I'm calling tech support now. I'll post what I find after I'm off the phone with them.

DaemonKrog

Guess I should have read all the posts... my bad.

Mspedden

I'm still having the same issue on non dvr boxes. Does anyone know when it will be fixed? It's now 9:36 p.m est

BennyD1

I have the QIP2500-3 box and after Hurricane Sandy the box went down with the following error code displayed.

db:05

Er:07

and then it would begin the countdown.

1) I tried to re-boot the device and it seemed to freeze on me (i.e., all the LED lights stayed lit up (power, messages, remote and the digital display showed 88:88)).

2) I rebooted the router to get back to the same error code display as earlier

3) I called the 800.837.4966 number and got to the automated system.

4) The system first reset all the set top boxes (STB) and that didn't work

5) The system next initialized all the STBs, and after a short while, maybe 2-3 minutes, the problematic STB finally came up (while I was still on hold and waiting to talk to someone...the automated message said my wait was going to be greater than 10 minutes).

I thought the STB was fried, but nice that it just needed an initialization. One last note, initialization resets the settings to default and you'll have to set up parental controls, preferences, etc.

Cheers

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