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Video Media Server Installation Experience

Before I describe my new VMS experience, some background. I am in North Texas and have had FiOS triple play since Sept. 2005. My setup was one QIP7232 Multi-Room DVR, two QIP7100-P2 STBs, all connected to HD TVs using HDMI, and one old NIM-100 that I have been using for several years to provide intenet access via coax to my wife's computer at the other end of the house. I also have an Actiontec Rev. I router that I have had for several years.

I had been checking My Verizon for several weeks to see if the VMS were available here, no luck. On Tuesday April 1 it finally showed as available. I ordered one server and two clients on April 2 through My Verizon and received them via UPS on April 4. It all came in one big white box. I did not receive a new router as I already had the most current Actiontec.

Here are my impressions so far. Keep in mind that the product has just been released and is really probably still considered as being in Beta test, is not yet generally available across the country, and there will be fixes and new functions made available (hopefully soon!).

Positives

Packaging was clear and complete. Instructions were packed on top, easy to find before you do anything (and a word to the wise: read the instructions before you do anything else, things need to be done in a specific order). Everything I needed was included (well, except there was only one coax, I have three devices, if I did not already have FiOS TV I would need to go out and buy two coax cables. Mistake in packaging my order? I don't know, but if Verizon is going to supply any coax they should supply one for each device ordered - IMO.).

The installation instructions are well illustrated and very clear.

The installation went well, with one major exception related to my old NIM being on the network and described below under Negatives. The process is simple and straightforward: you install and activate the server and then each of the clients.

Pausing and replaying live channels on all devices is great, works well.

Chaptering for recordings works on the clients as well as the server, a nice step forward.

Skipping forward and back in a recording (over ads for example) is incredbily responsive on the server. Have not yet tried that on a client.

Glad to have the clock/channel number display back on the clients, we missed the clock on the 7100-P2 boxes.

I had previously exported my settings from my 7232 DVR to the cloud and during installation was offered the option to import the settings. And it worked, on both the server and the clients! At least mostly. Most of my settings did get imported, such as Favorites, Scheduled Recordings, and some of the customized options I had made in Settings. But some of my settings were not imported, things like Notifications, Interactive TV, etc. (I really am not sure which were and which weren't, I just know I had to go in and Disable some of them that I should not have had to, on all three boxes)

The Guide appears to be back one level from what is currently available on 1.9.5. I really prefer it to the newer Guide, but unfortunately I am sure the VMS will eventually get the newer Guide.

1 TB hard drive is nice, more space to hold more recordings. The drive is very quiet.

The server case stays very cool. The client cases are much warmer (not hot, just warm).

I have always had my STBs set to display the clock (at least boxes those that had a clock display), and when switching channels the display would show the new channel number for up to a minute before reverting to the clock. Now the switch back to the clock appears to be a fixed 5 seconds after the channel number is displayed - I like this better.

Negatives

Note: Major installation issue, but fortunately most users will not experience this. When installing the VMS and clients I followed the directions and removed my 3 STBs but I forgot about the NIM. The VMS would not activate, it gave an error code of 1200, TX data rate too low. I eventually called tech support, finally wound up with a great engineer named John who is located in Irving, TX. He said the problem was my Actiontec was not running at the correct MOCA level, so we did a factory reset of the Actiontec but still had a problem. At that point I finally remembered the NIM and mentioned it to him, he said that was definitely the problem and it needed to be removed from my network. So I removed it, we started over with another factory reset of the Actiontec, then a cold start of the VMS, the VMS then activated just fine, and so did the clients.

Big irritant: I have not pinned this down completely, but it appears that when I turn off the TV and leave it off for a long (?) time, when I turn the TV back on the box, server or client, reverts to displaying the lowest channel in my default Favorites list. We experienced this today on the server and both clients. We have always left our STBs turned on when going to bed, etc., just turned the TV off, guess I will try turning one client off tonight and see if there is any difference tomorrow.

The size button (#) on the remote no longer works on SD channels to resize the image. I frequently used that function to make the SD channels full-screen, now no way to do that that I can find so far. This is true for both clients and the server. There are only two options for SD Override in the Settings, Off and Stretch, and I do not like stretch, it distorts the picture too much for my taste.

The interface on the server is sometimes slow, sometimes fast. I cannot figure out what causes the difference. For example, calling up the Guide sometimes only takes 1 second or so, other times it takes 3 or 4 seconds. Not really a big deal, but still I am used to more consistent performance. Same with channel changing, sometimes immediate, other times a 2 or 3 second delay.

The interface on the clients is considerably slower than on the server or on the 7100-P2 STBs they replaced. It is also not consistent, sometime 2 or 3 seconds, other times 5 seconds or more.

The picture just seems a little softer than with the QIP boxes, on both the server and the clients. I have set the Video Sharpness to the maximum (5) on all boxes, did not seem to make much if any difference. We both have noticed it, would prefer a sharper picture.

During activation on each device you are prompted to name that device, but you cannot use the same name as you used for the STB that the device is replacing.

Some other sources of information

Verizon VMS Q&A: http://www.verizon.com/Support/Residential/Tv/FiosTv/General+Support/Top+Questions/QuestionsOne/121594.htm#top

DSLReports: https://secure.dslreports.com/forum/r29119552-DVR-All-Things-VMS-Quantum-TV

I hope others will post their experiences here, post their questions, and provide some answers so we can all benefit. I will update this thread as I learn more.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

Comments

MHZ123

Hey Justin,
Are the Verizon Media Server Clients wireless?

Justin46

@MHZ123 wrote:
Hey Justin,
Are the Verizon Media Server Clients wireless?

No, coax only, at least for now. Have heard some rumors of ethernet and/or wireless in the future but haven't seen anything official. For me this coax requirement of course is no big issue since I have only replaced existing FiOS TV equipment where I already had coax available.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

Justin46

Here are some updates on things I mentioned yesterday plus one new item that I have no explanation at all for.

1) Previously I said that the picture seemed softer than we were used to from our QIP boxes. Today that seems to have changed somewhat, the picture seems more crisp. The only thing I can think of is maybe the components in the boxes are ageing due to use and are reaching their normal operating characteristics. But whatever the reason, the picture is more like we like it, on all three boxes.

The previous softness comment applied to the HD channels, the SD channels just weren't anywhere near as clear as we were used to. But today they also seem to apply to the SD channels, they are much more watchable today than they were yesterday. Anybody have any thoughts?

2) Also yesterday I said there was a big irritant that all three boxes had switched to the lowest channel in the default Favorites list after the TV had been off for a long time. This morning, after turning off one box overnight and leaving the other two on, all three were still on the channels they had been left on. So I am theorizing that maybe Friday night Verizon did a reset of the boxes for some reason, and that resulted in the channel change. But at least today all is well on this front, will have to keep a watch out to see if it happens again.

3) Now for a new, strange problem. This morning I was watching the F1 race on NBCSN HD (590). I was standing maybe 10 feet from the TV and 10 feet from the remote when suddenly the client box just up and changed the channel to the lowest channel defined in my default Favorites list. I for sure can't explain this one, I am looking for ideas.....

Still learning here, probably will be for quite some time......

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

Justin46

One thing I have found with the VMS that I really like is the ability to rewind a channel on a client or the server that someone else has been watching on another client (or the server if I am on a client).

For example, my wife is addicted to CNN's seemingly endless coverage of the missing 777, so she has been watching it on a client almost exclusively . I have an interest but I am not going to watch it all the time. But because she is, I can go to CNN HD (600) pretty much any time I want on either a different client or the server and rewind CNN a long way back to view any part of the coverage I have missed. Of course it will only go back as far as the start of the current program.

I am just using CNN as an example above. And interestingly I find that at times that when I view a channel and then go back to that channel later that I can rewind that channel also, even though nobody is currently watching it and I have moved around looking at other channels in the meantime. For us, with only two clients and the server, the 6 tuners apparently are all used as we change channels, so some are still saving program content. I have yet to figure out what algorithm the server is using for selecting the tuner to use when I switch to a channel.

Anyway, a nice step forward for us.

Oh, and picture quality on all of the devices is now excellent, the softness we saw earlier appears to be completely gone. And the SD picture quality is now as good as it was on our QIP devices, which was really very good. Now I miss even more the ability to resize the SD picture to full screen using the size (#) button.

Nuts: The problem I described in an earlier post about the client suddenly, without warning or any action on my part, switching to the lowest channel in my default Favorites list, just happened on the server. And my wife just came in and said the same thing just happened to her on one of the clients. Anybody else with VMS seeing this? Suggestions to fix? Since Friday evening this has happened once on each of the clients and once on the server. Pretty annoying although easy to fix, just hit the Last button on the remote to get back to the program I was watching.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.5
Keller, TX 76248 (VHO 1)

MHZ123

I thought the Verizon Media Server Clients are wireless. Only coax required would be with the main box. Was looking forward for no coaxial cable, wireless for the client boxes.

Justin46

@MHZ123 wrote:
I thought the Verizon Media Server Clients are wireless. Only coax required would be with the main box. Was looking forward for no coaxial cable, wireless for the client boxes.

Not now. Maybe/probably in the future I think. Since I replaced existing QIP boxes I already had the coax so it didn't matter to me.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

juxta

Hi. I'm confused on the general setup and functionality of the VMS. I'm assuming the VMS can connect directly to a TV like a DVR (via HDMI / compontent). I'm also assuming each VMS can act as a client for the other. Right?

So for the number of TVs in a household, I'm assuming the possible VMS / client configurations would be:

1 TV - 1 VMS or 2 VMSes

2 TVs - 1 VMS and 1 client, or 2 VMSes

3 TVs - 1 VMS and 2 clients, or 2 VMSes and 1 client

4TVs - 1 VMS and 3 clients, or 2 VMSes and 2 clients

Right now I have 2 TVs in my house with 2 DVRs ($33.98 / mo). It makes sense for me to pay $32 / mo for two VMSes (more functionality for a lower price is what technology tends to do).

But on the Verizon website, it wants me to buy 1 VMS and 2 clients or 2 VMSes and 2 clients even though I only have 2 TVs in the house. Why would I have the same amount of equipment that someone with 4 TVs in the house would use?

Is Verizon trying to fleece me with extra equipment even though I have given them over $2000 in rental fees for DVRs in the last few years?

tns2

@juxta wrote:
Hi. I'm confused on the general setup and functionality of the VMS. I'm assuming the VMS can connect directly to a TV like a DVR (via HDMI / compontent). I'm also assuming each VMS can act as a client for the other. Right?
So for the number of TVs in a household, I'm assuming the possible VMS / client configurations would be:
1 TV - 1 VMS or 2 VMSes
2 TVs - 1 VMS and 1 client, or 2 VMSes
3 TVs - 1 VMS and 2 clients, or 2 VMSes and 1 client
4TVs - 1 VMS and 3 clients, or 2 VMSes and 2 clients
Right now I have 2 TVs in my house with 2 DVRs ($33.98 / mo). It makes sense for me to pay $32 / mo for two VMSes (more functionality for a lower price is what technology tends to do).
But on the Verizon website, it wants me to buy 1 VMS and 2 clients or 2 VMSes and 2 clients even though I only have 2 TVs in the house. Why would I have the same amount of equipment that someone with 4 TVs in the house would use?
Is Verizon trying to fleece me with extra equipment even though I have given them over $2000 in rental fees for DVRs in the last few years?

Not sure why you are seeing that. The configurations you mentioned are all valid. and for me it asked how many rooms and whether I wanted Quantum TV enhanced or premium. Never asked me for how many IP units I wanted.

juxta

This is what I'm offered - either $41.98 or $51.98 a month. I guess I'm confused about what equipment I'll get and what I'm being charged for.

MONTHLY PRICE

Equipment Package - 2 TVs

$19.98

Choose Recording Services

FiOS QuantumSM TV - Enhanced Service

$22.00

• Record up to 6 programs at a time

• Pause, rewind live TV and play back recorded programs on up to 5 TVs.

• 1 Terabyte (TB) of storage = 100 hours HD/500 hours SD programming.

EVEN BETTER!

Double the storage and recording
FOR JUST $10.00 MORE PER MONTH.

FiOS QuantumSM TV - Premium Service

$32.00

• Record up to 12 programs at a time.

• Pause, rewind live TV and play back recorded programs on up to 10 TVs.

• 2 Terabytes (TB) of storage = 200 hours HD/1000 hours SD programming.

joker211

juxta

How many tvs do you have?

MONTHLY PRICE

Equipment Package - 2 TVs

$19.98

Choose Recording Services

FiOS QuantumSM TV - Enhanced Service

$22.00

• Record up to 6 programs at a time

• Pause, rewind live TV and play back recorded programs on up to 5 TVs.

• 1 Terabyte (TB) of storage = 100 hours HD/500 hours SD programming.

It seems you have 3 tvs with this offering? Other wise you are being charged $19.98 for one client and $22 for the VMS dvr?

geefco

Received my Quantum TV upgrade and love the hardware, but the software is no good.

The IMG version is older than the one I left from the Anyroom DVR and is riddled with bugs.

Does anyone know if Mobile Remote on the My FIOS App works with the VMS 1100 and IPC's? Although I can schedule recordings from my phone, I cannot use the Mobile Remote. It continues to fail finding my STB. I have rebooted my router and VMS.

The guide is so far behind XFinity. I feel like the FIOS guide used to be much better than Xfinity, but since X1, Xfinity has leap frogged past FIOS. The colors are off, filters work inconsistently and most functions seems slow which is a shame on newer hardware. Everything just feels old.

Anyone else having similar experiences?

Justin46

@geefco wrote:
Received my Quantum TV upgrade and love the hardware, but the software is no good.
The IMG version is older than the one I left from the Anyroom DVR and is riddled with bugs.
Does anyone know if Mobile Remote on the My FIOS App works with the VMS 1100 and IPC's? Although I can schedule recordings from my phone, I cannot use the Mobile Remote. It continues to fail finding my STB. I have rebooted my router and VMS.
The guide is so far behind XFinity. I feel like the FIOS guide used to be much better than Xfinity, but since X1, Xfinity has leap frogged past FIOS. The colors are off, filters work inconsistently and most functions seems slow which is a shame on newer hardware. Everything just feels old.
Anyone else having similar experiences?

There is a topic thread here specifically for VMS installation experience, why would you not post there? And if you haven't read that thread I encourage you to do so, you might find some useful information there.

What "bugs"? Please be specific, that will maybe help someone here to help you. I have had my VMS for two months now, the only real bug I have is the lack of support for the Aspect (#) button on the remote, it is just ignored. One other problem I had was fixed in the first code update.

I have no idea about Mobile Remote, have not tried to use it, and have no desire to do so, so can't help there, maybe someone else can.

OK, you don't like the colors on the VMS Guide; I do, I actually prefer the Guide on VMS compared to the most recent Guide on my old QIP DVR/STBs. But I am very sure that Verizon will deliver a new code update that will include an updated Guide, to match what is available on the old STBs. I generally don't use the filters much, but when I have they have seemed to work, so again, tell us specifically what doesn't work. And as far as being slow, mine was slow in the beginning, but amazingly it seemed to get faster over a period of days, and then the new code release some weeks back helped even more. I can't say that it is now as fast as my old 7232 and 7100-P2 boxes, but it has gotten pretty close, at least for the most used functions.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

geefco

Thanks for moving this thread Justin. Much appreciated.

The thread you started is very informative.

As far as the specific issues I am experiencing...

1. Genre-Filters not clearing after selected: This worked on Anyroom DVR cisco IMG.
a. Press Right on remote to bring up Genre and Filters

b. Select Movie and Go Right until you are viewing a listing of all movies.

c. Select a station

d. Now Press Up on the remote and you are presented with a listing of only Movies again. (I have checked my settings to be sure that retain last viewed guide is disabled.) On the IMG for Anyroom DVR, it would display a full listing not filtered for Movies. Now if I want to see what is on other channels I need to Press Right again to bring up Genre and Filters and select All channels in order to see all channels again. I much preferred not need to clear my filter each time I wanted to view content.

2. Other times when filtered and I haven't been able to pin this one down, but when filtered on subscribed channels and selecting a channel to view, it will not always go to the channel I selected, it will instead go to some random channel.

3. When viewing the Guide Pressing Up on the remote the Show descriptions don't go all the way to the right of the screen, underutilizing screen real estate.

4. I'm glad to hear that speed has improved for you, hopefully I see the same soon. I've had it since Saturday and nothing yet.

5. Hard to argue that the guide is old, relative to other providers and needs a face lift, I can't seem to find any information about plans for a new one anytime soon.

Justin46

@geefco wrote:
Thanks for moving this thread Justin. Much appreciated.
The thread you started is very informative.
As far as the specific issues I am experiencing...
1. Genre-Filters not clearing after selected: This worked on Anyroom DVR cisco IMG.
a. Press Right on remote to bring up Genre and Filters
b. Select Movie and Go Right until you are viewing a listing of all movies.
c. Select a station
d. Now Press Up on the remote and you are presented with a listing of only Movies again. (I have checked my settings to be sure that retain last viewed guide is disabled.) On the IMG for Anyroom DVR, it would display a full listing not filtered for Movies. Now if I want to see what is on other channels I need to Press Right again to bring up Genre and Filters and select All channels in order to see all channels again. I much preferred not need to clear my filter each time I wanted to view content.
2. Other times when filtered and I haven't been able to pin this one down, but when filtered on subscribed channels and selecting a channel to view, it will not always go to the channel I selected, it will instead go to some random channel.
3. When viewing the Guide Pressing Up on the remote the Show descriptions don't go all the way to the right of the screen, underutilizing screen real estate.
4. I'm glad to hear that speed has improved for you, hopefully I see the same soon. I've had it since Saturday and nothing yet.
5. Hard to argue that the guide is old, relative to other providers and needs a face lift, I can't seem to find any information about plans for a new one anytime soon.

You are welcome, but I did not actually move it, I just suggested to the Moderators that they do so. I just think it is best to try to keep all of the discussion in one thread if possible.

1) I normally have Genre-Filters disabled as I have never felt a need to search that way. But I did enable it and yes, it does work the way you describe. Since I didn't use the function before, and don't use it now, I don't really have an opinion on how it should work, BUT, I guess it seems logical to me that if I selected Movies as my option of things to view that the developers now feel like it makes sense to stay within Movies until you specifically get out and select another option. For me it seems that it could honor the Left key to get back to the full choice of options but it doesn't. I wonder why it was changed; it could be that the developers made a change at the request of other customers, but I have no idea.

2) During my testing of Genre-Filters it kept going to a different channel than the one I selected until I realized the various channels I was choosing were not available to me. But after I figured that out, every time I tried using the function it went to the channel I selected - very limited test though. (I actually did not try when using Subscribed Channels, I don't ever use that function because it still includes far, far too many channels that I have no interest in, I use the Favorites function to actually select only the channels I really care about ever watching). So sorry, I could not reproduce this problem.

3) This one I don't understand. When I am viewing the Guide, pressing Up just moves to the next lower numbered channel being displayed in the Guide. It has always done this. So I suspect I am not understanding what you are actually doing and expecting to happen.

4) It only took a few days, maybe 2 or 3 as best I remember, so maybe your speed won't improve further. I had Motorola boxes, I gather you had Cisco; I have been under the impression from posts here and other forums that the Cisco boxes were very slow, much slower than the most current Motorola boxes. Maybe that is wrong, but what I see on my VMS boxes is generally pretty good performace, with occasional lags that I have no explanation for, sometimes it just seems to want to take a rest or something. But the code update that was delivered a few weeks ago did improve things for me, and I have been led to believe that further performance improvements are coming. When? I have no clue, but hopefully soon.

5) Well I am an old guy, so to me old is good! Smiley Very Happy Seriously though, I have had FiOS TV since Sept. 2005, have gone through a bunch of changes of the Guide, and the rest of the IMG for that matter, and every time there has been a change there has been angst and cheering about the change. So I guess because we are all different Verizon can't win, there will always be some who like, and some who hate, any change they make (even adding a new channel gets good and bad comments, why can't you add the channel I want instead of that trash, etc.)

Anyway, I hope maybe some others here can chime in with either different perspectives, or maybe even solutions or circumventions to the issues you have. And of course I hope Verizon can deliver some new stuff that will help you.

Good luck.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

swope12211

Hey guys, quick question. I know about some of the various cold reset methods for the media server. Are these methods also supposed to work on the ip remote clients? Thanks.

Eric

rataylor

I just installed my new Quantum TV equipment - 1 VMS and 2 client's. Works great except for my Slingbox. Has anyone had success using a Slingbox with the equipment? If so, would you mind sharing how you set it up?

SinCara

Had my VMS and 1 client hooked up today. I didn't self install, a tech came and did it since I cancelled service a few months back and just re-signed at a better rate.

My thoughts:

I am already very impressed with the VMS. It's has 1080p, the picture is crisp, clear, and very sharp.

Before on the 7216's and 7232's that I had, I was getting a lot of macroblocking. Colors looked off and dull. Honestly it was just slightly better then Brighthouse in my area (who I refuse to have in my house and havent had since 2009). VMS smokes the old stuff.

I'm happy to see the guide is like the old guide without the ad banner....at least for now although there are some differences from the old guide. I like it.

I've noticed there's not as many options on the menu like before.

I'm not seeing any bugs on my end like others have seen. Knock on wood.

I do see a bit of a guide lag at times, but its not terrible. Its usually very snappy though.

I use a Logitech remote with my equipment and although Logitech doesnt have the exact codes in their system yet I was easily able to manually configure it to work with the media server.

I'm using digital audio with my surround sound receiver which sounds nice and clear.

I'm a very happy customer and am glad I came back. Fios really does deliver where I live. VMS is a bit pricey from what I used to have, but I have no issues paying more for a far surperior product that delivers.

The tech said they are very, very busy in my area since the VMS came out. People are switching from other companies, upgrading, etc.

He said the worst part is having to configure each box one at a time and having to wait. He had one customer who installed 8 boxes/clients total.

For those who might wonder if its worth it to upgrade and pay more....I say yes.

Oh and as far as the # button goes and making SD channels stretch...it doesnt work on my end either, but I did just go into the menu settings under video settings and set sd override to stretch,

Justin46

Overnight my VMS updated with new software. The new System Information is:

As of 6/26/2014

Release: 1.0
Build Number: 01.99d SIT
User Interface Version: 9.31.15
Middleware Version: 15.99c
Firmware Version: KA12.14.63.05Alder.388922

Anybody else get it, and do you see anything new or fixed? It seems like maybe the channel change speed is a little more consistent, and the Menu seems more responsive. Other than that I have not found anything yet, and unfortunately my favorite bug, the Aspect (#) key not working, is not fixed.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

SinCara

@Justin wrote:
Overnight my VMS updated with new software. The new System Information is:
As of 6/26/2014

Release: 1.0
Build Number: 01.99d SIT
User Interface Version: 9.31.15
Middleware Version: 15.99c
Firmware Version: KA12.14.63.05Alder.388922
Anybody else get it, and do you see anything new or fixed? It seems like maybe the channel change speed is a little more consistent, and the Menu seems more responsive. Other than that I have not found anything yet, and unfortunately my favorite bug, the Aspect (#) key not working, is not fixed.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

I received the new update. I see a little bit of a faster guide repsonse, but that's all I've noticed so far as well.

XDM45guy

i got it too.

swope12211

Hi guys, I was wondering if someone could check something for me. When I log in to verizon.com, and go to manage tv equipment and try to reset the parental control pin on one of my ip clients I get an error. It does work for my media server. Would someone mind seeing if they can reset their parental control pin on one of their ip clients and see if it works or not. I just want to have some more background information before I call and they say it's just me. Thanks.

Eric

Justin46

@swope1221 wrote:
Hi guys, I was wondering if someone could check something for me. When I log in to verizon.com, and go to manage tv equipment and try to reset the parental control pin on one of my ip clients I get an error. It does work for my media server. Would someone mind seeing if they can reset their parental control pin on one of their ip clients and see if it works or not. I just want to have some more background information before I call and they say it's just me. Thanks.
Eric

I also get an error trying to reset a client.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

swope12211

Justin, thanks so much for checking and verifying it's not just me, so you are seeing this below? Jeepmatt (I'm pretty sure you know him from over at dslreports) and I are in the same VHO and his works. Support told me it affects some people and not others, go figure.

Justin46

@swope1221 wrote:
Justin, thanks so much for checking and verifying it's not just me, so you are seeing this below? Jeepmatt (I'm pretty sure you know him from over at dslreports) and I are in the same VHO and his works. Support told me it affects some people and not others, go figure.

Waiting for your graphic to be approved (I know you can see it but the rest of us can't)....

Here is what I see when trying to reset a client:

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

tns2

@swope1221 wrote:
Hi guys, I was wondering if someone could check something for me. When I log in to verizon.com, and go to manage tv equipment and try to reset the parental control pin on one of my ip clients I get an error. It does work for my media server. Would someone mind seeing if they can reset their parental control pin on one of their ip clients and see if it works or not. I just want to have some more background information before I call and they say it's just me. Thanks.
Eric

The way it appeared to work for me (from the VMS and IPC) is ONLY the VMS has a parental control PIN.

swope12211

Hi TNS_2, thanks for your input. The reset does work for my media server via verizon.com, but it does not for either of my 2 ip clients. The only reason I bring it up is a fellow Fios subscriber in the same VHO has both working. I was just trying to find out if it's a bug that affects me only or others as well. I'll attach two screenshots below.

Eric

IP client

Media Server

NHYankee1

Other than Verizon saying they hadn't received my returned devices when I knew they had them (I had UPS tracking data so was able to resolve issue via online chat) the only Quantum installation hitch was I didn't retrive my DVR stuff I had saved to "the cloud", my bad. No big deal to re-program the series as they change all the time anyway. Overall the system has worked very well. I absolutely do LOVE finally having more than 2 tuners! In addition to recording conflicts going away I no longer have to explain to the wife why she can't watch a live show on the DVR set. Smiley Very Happy I also like the Pause/Rewind/Fast forward on ALL TV's!

Other than slow VMS/STB response at times and an ocassional incorrect remote function being activated (e.g. Next button activating audio mute) the only issue i have experienced is a selective HD channel lockup. The same network SD channels (which I never watch) work just fine but selective (but not all) HD channles are locked up. When I use th Guide to select the locked up HD channel it shows a picture, has no audio, and never goes to live TV.

The first time I saw this was on a client and I used a STB Reset (Menu//Customer Support/Top Support Tools/Fix FIOS TV Issues) to fix the problem. This morning the problem occurred on the FOX News HD channel on the TV connected to the VMS. I first tried the STB Reset on the VMS but the reset didn't appear to function correctly and the problem didn't go away. I tried the VMS STB Reset function on the VMS a couple more times but kept getting a "Function not Currently Available" error message.

While I was trying to resolve this my wife was watching a client TV and said she was having what turned out to be the same problem with the CBS HD channel (NBC HD channel worked fine). I did a STB Reset on the client, it appeared to function properly but the client CBS HD problem did not go away. I repeated the client STB Reset, it still appeared to work but I still had the locked up CBS HD channel. I did a power cycle on the router (saw it suggested somewhere) but no change. Next I checked the Connected Device Status (Menu/Customer Support/Top Support Tools/Connected Device Status) and all connections showed as being fine. I decided it must be a VMS issue and did a VMS power Off/Onreset (which also reset the router and TV), this resolved the HD lockup issue on both the VMS and the Client TV's so I'm guessing it was a VMS issue that required a hard reset to resolve.

I am retired high tech guy so I would guess the VMS system is still in Beta test (i.e. we are the testers) and as with a MS new software release when Service Pack 1 get installed things will get better. Smiley Happy

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