Why is fios one set top box flashing green
zidle
Newbie

Received new set top box.  Why is a green light flashing?  I cleared all notification messages.

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CRobGauth
Community Leader
Community Leader

What model STB do you have?

Does box work correctly otherwise?

Where is the green light?

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clem21
MVP MVP
MVP

On a Fios one box that means there is a software update pending. Unplug the STB , remove coax, power down router. Reboot router, when all connections on router ok, power STB back up, reattach coax to STB. STB should update, green blink should go away.

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FiosCustomer32
Enthusiast - Level 1

why the hell in 2019 do I have to unplug two cords, power off a router, turn it on..wait for it to boot and then plug my two cabels back in on my STB to get a **bleep** software update?? VERIZON??? 

CRobGauth
Community Leader
Community Leader

don't think you need to remove coax cables (don't have Fios 1 STB, but have not had to do it before).

Can try just doing a power reset of STB first.

Does On Demand and guide work ok?

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StuJo
Newbie

Still flashes green after following those steps.

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kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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