Does anyone know if the Amazon gift card as part of a new service special ever gets sent out?
Here is my timeline:
12/7/2018: Order confirmation for service installation on 12/9/2019 with language for $50 Amazon card as an included special offer within 30 days of installation
1/30/2019: Email confirmation of order being on the way via US mail within next 30 days
3/4/2019: Checked status using the link from the 1/30 email, which somehow says eGift card while the message says US mail. Neither have actually come in. Reward status page says "Processing begins in 0 days", and another message saying "You can expect to receive your $50.00 eGift card within approximately 30 days".
My follow up today:
I tried contacting customer service via chat, who then directed me to call 866-948-2725, who in turn gave me a reference number and redirected me to "Card Services", where the first person could not even give me a straight answer on what the hold up is or whether I should expect a physical or an electronic gift card. The next person I was transferred to simply hung up on me mid conversation.
I could have done without a gift card in the first place, but if it is part of a special, the least one can expect is for it to go smoothly, and within the stated timeline. If this is what the experience is for everyone signing up for service, I can't imagine them having a very good customer service experience.
Here's hoping things get better, and as the last service rep mentioned, I need to wait another 7-10 business days. For a eGift card maybe. For something that I've already waited almost 3 months for.
Hi hysnbrg,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
