Cant redeem rewards

Received an email stating I'm now eligible to receive my 300$ in rewards, which was part of my account sign up. 3, 100$ cards. I select the link from the email to redeem now. I have no rewards button to select I have no options to redeem. When you click redemption help, it loops you back to selecting availability for services. I DONT NEED SERVICES I NEED WHAT WAS PROMISED! OR MAYBE A NEW SWEVICE IS WHAT I NEED!?!?!?

Re: Cant redeem rewards
Moderator Emeritus

Hi WheresTheFreeRe,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.