Two months ago, the Fios line in my neighborhood was cut when someone had a fence installed (this same thing happened to me two years ago because the fios line wasn’t buried when it should have been). After app not working (as usual) I called support and two hours later with an attempt to upsell me they agreed to send a tech who then installed a temporary line. He gave me a card with his contact info and supervisor and said contractors would be out to dig new line. A week later contractors came to dig trench in back yard for new line. Then nothing for weeks until different contractors showed up again wanting to dig again. I told them they already did that and they left confused (also didn’t speak any English). I then called the local technical supervisor number and he said it sounded like something got miscommunicated and he would resolve. More weeks go by and nothing. I call him back and leave message but no response. I call Verizon main line again and they say they will send tech out to fix. Then contractors come back this week and dig up my yard AGAIN! Still have temporary line in place. I call Verizon main line today to complain and get passed around to 7 different people with no resolution over course of 2 hrs. Would get escalated to supervisor and then transferred to another dept to start loop over again. Tried chat just now and after an hour of back and forth they wanted to transfer me to tech dept to open a ticket (as if one doesn’t exist already). My property is damaged, dozens of hours of my time wasted, no resolution, and all I have gotten from Verizon is empty promises and attempts to upsell me. This system is beyond absurd. Why should I keep your services, Verizon? Your customer service is shameful and cleary the company processes are broken. I am going to tell this story to every single person I know.
