Today is Thursday I have had an issue since last Friday. Finally got someone at Verizon Wireless to get me to Jen at Fios yesterday. Almost finished my upgrade and she needed to call me back. She tried and I missed the call and now 26 hours later can't get back to her. Now I'm on hold again for one hour.
Terribly frustrating.
This is NOT a way to run a real business.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
